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“Treated like a Rock Star” 5 of 5 stars
Review of Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway

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Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway
3.0 of 5 Hotel   |   515 Bypass Rd, Williamsburg, VA 23185   |  
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Ranked #2 of 78 hotels in Williamsburg
Toano, Virginia
1 review
1 helpful vote 1 helpful vote
“Treated like a Rock Star”
5 of 5 stars Reviewed December 10, 2012

Jan was the best! She checked us in and was very nice. The hotel is beautiful and extremely clean. I had looked at another hotel in the area first and it was nasty. We live in town but came to stay so we could go out to eat and have a few drinks. Will be doing it again soon! :)

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, December 26, 2012
Dear Janine E,

Thank you for telling us about your little getaway. We appreciate all of your comments. We will pass them on to our staff. They always appreciate hearing when they are doing a good job. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Your feedback helps us provide that. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williasmburg Historic Gateway
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797 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Bristow
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 10, 2012

I went to Williamsburg on the weekend of December the 8th, 2012 with my 3 children to attend Christmastown. Unfortunately, despite having paid for $140 in tickets, Busch Gardens did not let me in the park due to "full capacity". The hotel staff at the Holiday Inn was very compassionate about this situation. Especially Josh the Bartender. He knew that this had turned out to be a terrible experience for my family, and he went out of his way to do what he could do to make the rest of our stay in Williamsburg better. He provided excellent service in the dining facility, which included generous discounts on the meal. I don't think I have ever had such terrific service with someone in the hospitality industry as I did with this individual. Very impressive and he deserves a promotion.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, December 26, 2012
Dear Leo P,

Thank you so much for telling us about your stay. We are so sorry for the experience that you had with Busch Gardens. We hope that we did what we could do to help you make the experience in Williamsburg better. We will pass your comments about our staff member Josh. He will really enjoy hearing those comments. We strive to make everyone's experience a good one. Thank you so much for your feedback.. We hope you will consider us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
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New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 9, 2012

My husband and I along with our two adult children recently traveled to Williamsburg for a family funeral and stayed at this Holiday Inn. After a long and grueling 7.5 hour ride we entered the hotel to register and was pleasantly greeted by the desk attendant named David. David was very helpful as we registered and extremely attentive to my husband's request for a quiet room. He exceeded our expectations and made for a very comfortable stay. After registering and getting settled in our room we went to the lounge to have a drink before meeting our extended family for dinner. There we met Josh the bartender who very knowledgeable and pleasant. He helped us to unwind from a difficult day and again exceeded our expectations. The follow evening as we had a cocktail before dinner he was genuinely interested how our day went knowing the circumstances for our visit to Williamsburg. Every staff member we met from room attendant, waitress, house keeper, bartender to desk clerk was wonderful. The hotel was extremely clean and decorated beautifully for the holidays. We know we will stay at this hotel the next time we visit Williamsburg. Thank you for a wonderful stay!

Room Tip: The suites were spacious, an excellent choice for a family stay.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, December 26, 2012
Dear Getawayguru,

Thank you for telling us about your experience at our hotel. We are very sorry for the circumstances that brought you to Williamsburg. We are glad that we could accommodate you during this difficult time. Thank you so much for telling us about your experience with our staff members. We will gladly pass those comments on to them. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Gateway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
63 reviews 63 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 9, 2012 via mobile

We stayed therefore years ago and came back again. It isn't showing its age yet. The halls were clean and bright. The room was fine with extra pillows on the bed. I just live having extra pillows. The staff was very friendly and helpful.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, December 26, 2012
Dear cwgreene,

Thank you for telling us about your stay with us.. We appreciate all of your feedback regarding your stay. We are so glad that we could accommodate you. We value all guest feedback.. We will pass it on to our staff. They always appreciate hearing when they are doing a good job. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
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Dover, Delaware
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 8, 2012

We enjoyed our 2 day stay at this hotel. Room was clean, large and modern. We were given 2 $10 vouchers per day for breakfast in the restaurant and it was very good! Basically, we had a cooked to order breakfast for free!
Since we visit Williamsburg at least once, sometimes 2xs a year, we have stayed at numerous hotels over the years. We would definitely stay here. The walk in shower, staff, food and cleanliness will make us return. We look forward to visiting again!
dcruisers

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, December 26, 2012
Dear dcruisers,

Thank you for telling us about your stay wtih us. We appreciate all of your comments about the hotel. We are so glad that we could accommodate you. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We are so glad that you enjoyed your breakfast. We will gladly share these comments with our staff. Thank you so much for your time. We hope you will consider us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hunt Valley, Maryland, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 7, 2012

Worry free hotel from the time I booked the reservation until we left. I would personally like to thank Jan (one of the hotel managers) for all her help with the booking of the room to her advise on the cities attractions. Jan always seem to be there when we needed her, which was not much except to ask questions.

Then there was Josh the bartender, one of the nicest guys you could meet. He was very polite and made our late night visit to his bar a joy after a long day of site seeing.

Overall this is one of the best Holiday Inn's I have ever visited. Highly recommended.

Jeff (GM) thank you and your wonderful team for a Great stay.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, December 26, 2012
Dear Ron B,

Thank you for telling about your stay. We appreciate all of your comments about the hotel and our staff. We strive as hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for staying with us. We are so glad that we could accommodate you. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 5, 2012

This hotel is very clean. The bed was supremely comfortable and my husband loved the flat-screen TV. One of the ways we rate hotels is by the shower. The shower was full-force and plenty of hot water. I didn't want to get out! We will stay here again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, December 6, 2012
Dear Mary L,

Thank you for telling us about your stay with us. We appreciate all of your comments about the hotel. We will pass them on to our staff. We are so glad that we could accommodate you and your husband. Thank you for staying with us. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn & Suites Williamsburg Historic Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway

Address: 515 Bypass Rd, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Williamsburg
#3 Business Hotel in Williamsburg
#6 Romantic Hotel in Williamsburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway 3*
Official Description (provided by the hotel):
Your Williamsburg Vacation Begins Here! Take a Virtual Tour of the hotel.Welcome to the Holiday Inn & Suites Gateway a new full service hotel. You ll find comfort and modern luxury at the most convenient location in Williamsburg. Contemporary hospitality and Williamsburg excitement are waiting for you. Your Personal SpaceRelax in your elegant room featuring stylish décor and amenities, including a microwave, refrigerator, wired and wireless high-speed Internet access, dry bar, executive desk, HDTV, and the best night s sleep you ve had in weeks. Our new hotel offers a great combination of rooms and suites featuring our unique one and two bedroom suites. We have a heated indoor pool, whirlpool and fitness center all for your enjoyment. Bistro 515, our on-site restaurant, offers the best in casual dining. Ideal Williamsburg Location Holiday Inn Hotel & Suites Gateway is located off Interstate-64 exit 238 only minutes from Colonial Williamsburg, Busch Gardens, Water Country USA, Prime Outlets, Jamestown and Yorktown. We are also conveniently located for the following: the College of William & Mary, Sentara Williamsburg Regional Medical Center, and Delta-T. This is a 100% smoke free hotel - all guestrooms and public areas. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites, Williamsburg-Historic Gateway
Holiday Inn Williamsburg
Williamsburg Holiday Inn

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