Stayed here with 2 Groupon deals and am glad we did it that way. There's no way I'll pay full price for a very expensive waterpark getaway. My 4 yr old boy and his cousins enjoyed the waterpark but after the 2nd day even he had enough of it. We got there early so they did the pre-check in which means we can use the waterpark but we still don't have our rooms yet since check in time is at 4 pm. The receptionist who did our pre-check in was very courteous and friendly and she told us housekeeping will call once the rooms are ready. However, past 4 pm we still haven't received any calls to tell us we have our rooms, so I went back to the check in area twice and asked if our rooms were ready and a different receptionist named Alexandria wasn't quite helpful and came off as lacking customer service manners. When I asked her how come we still don't have our rooms and it's already past 4 pm, she just replied, "The rooms are not ready and 4 pm is when the rooms become available." DUH????!!!!! Another receptionist named Jessica finally stepped in and helped her to book us our two rooms and needless to say Jessica did a fantastic job, she had the bracelets/keys all tied up in a bunch for one room and wrote the room number on a piece of paper. Alexandria? She just handed me the bracelets and rattled off the room number for the 2nd room. She obviously doesn't belong in a customer service job as she lacks the proper attitude and decorum. Sorry to say this but her face matches her manners! Need I say more?
- Official Description (provided by the hotel):
- We are home to Virginia’s premier 79,000 square foot indoor entertainment area featuring our water park, bear track landing. The indoor water park features a 4-story, 12 level tree fort with 1000 gallons of water and dumps down every few minutes. The water park also features a gigantic indoor wave pool, eight water slides, including 3 tube slides, three kiddie slides and two body slides. In addition we have a zero-depth entry children’s pool, indoor pool, two oversized hot tubs, an endless lazy river. ... more less
- Reservation Options:
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- Also Known As:
- Great Wolf Hotel Williamsburg
- Great Wolf Lodge Williamsburg Va
- Great Wolf Resort