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“Beware of the sales pitch and bring your own towel” 3 of 5 stars
Review of King's Creek Plantation Resort

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King's Creek Plantation Resort
3.0 of 5 Condominium   |   191 Cottage Cove Lane, Williamsburg, VA 23185   |  
Hotel amenities
Pittsburgh, Pennsylvania
1 review
6 helpful votes 6 helpful votes
“Beware of the sales pitch and bring your own towel”
3 of 5 stars Reviewed June 6, 2013

Our family just vacationed for a week at King’s Creek Plantation. Our unit was reasonably clean and fairly well stocked. Our unit had a nice porch with one plastic chair on it. As we looked around the property, the porches were either empty, or had only one chair….not very functional for relaxing with family. The bedding was outdated and the pillows were hard and flat. The resort states that pool towels are available. What they don’t tell you is that you have to go to the main desk and leave a room key to get them, which you then have to go back to collect after you leave your towels in the hamper at the pool. This applied to all pools and was very inconvenient. Very few people at the pools were using hotel towels. We bought towels, as did most other guests we met. During our stay, we used the pool everyday. The only time an employee was ever at a towel kiosk , was for 90 minutes, when prospective time share buyers were looking at the pool area. Three minutes after the tour was over the employees took the towels and left. In addition, time-share owners are allowed to use resort amenities anytime. We met several owners at the outdoor pools who live in the area and only own a time share for the purpose of bringing family and friends to the pool….thus turning the resort pool into a community pool. Not what I had in mind when I booked a vacation here. Bathrooms near the pool were locked two of the days. Jacuzzi jets were not working three days (different pools). The “concierge” also called our unit several times to try to get us to come to the time-share sales pitch. Again, not what I had in mind for a relaxing vacation. This was an OK resort. I doubt we will return.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KingsCreekPlantation, Owner at King's Creek Plantation Resort, responded to this review, June 11, 2013
We are sorry to hear that your stay with us did not meet or exceed your vacation expectations. Thank you for the feedback about the availability of our Pool towels. Perhaps we can reevaluate our current policy in the light of varying circumstances to see how we can better accommodate all of our Guests. While it is true that a unique benefit to being an Owner at King’s Creek is to have access to some of the amenities all year-round, it should never affect the quality or availability of our amenities to all Guests. If that should happen, Guests are urged to inform our Front Desk Management so that adjustments can be made. Our goal as you accepted our invitation to visit was to enhance your vacation experience. To that end, we will continue to work harder to accomplish that goal, and we are hopeful of another opportunity to prove it!
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427 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • Any
English first
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 4, 2013

We stayed at KCP recently with some friends who belong to RCI. Very pleased with our 2 bedroom condo. There was more than enough space for our family, and I liked that the sleeping areas were away from the eating/living areas to allow us to sleep in in the morning after the kids woke up. Staff was very pleasant (did not have the same problems others have referred to), and the staff accommodated all our needs happily every time we needed anything. We did have one day where there was a TON of rain and it was clear these units were not built to sustain this kind of rain. We had a leak in one of the bedrooms, which was responded to by maintenance within 30 minutes. They offered us another unit if we wanted, but in the end the leak stopped and we were able to stay in our room. Loved having the full kitchen, plenty of bathrooms, and TV's. Great option for our family.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KingsCreekPlantation, Owner at King's Creek Plantation Resort, responded to this review, June 14, 2013
We are so happy to hear you enjoyed your stay with us. Please be assured that making improvements, repairs and updates to our accommodations is a priority and the key to maintaining a Resort that our guests love. We truly appreciate your feedback. We are confident that your next visit will be even better!
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New York
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 3, 2013

We just returned from a week here and enjoyed it. The one-bedroom apartment is roomy and there are pools, tennis courts, a gym, etc. We did not use any of the amenities because there was so much to do in the area. It was convenient to Colonial Williamsburg, Yorktown, the Mariners Museum, and was next door to Water Country USA. Busch Gardens was 10 minutes away. We did have a problem with our dishwasher and we called and told them there was no water. They came, but it was not fixed. We called again and again it was not fixed. They did not seem to believe lack of water was the problem. We called a third time and it was fixed. The water was starting to come from the bottom but was immediately draining, so water was the issue after all. The grounds were pretty. There was never anyone in the guard house, so we don't know what the security is there. We chose not to do the 90-minute sales presentation. Our balcony overlooked large pine trees, so it was very quiet. In regards to one review which seemed to imply they discriminate against blacks, we saw white and black guests, so I can't say I would agree.

Room Tip: Our unit was on Dakota and was upstairs. Some balconies on some streets overlooked the street, but o...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KingsCreekPlantation, Owner at King's Creek Plantation Resort, responded to this review, June 7, 2013
It is great to hear that our guests are enjoying themselves in Williamsburg! We are sorry to hear about the dishwasher not working properly! Just for you information, our guard house has manned personnel from 5 pm to 7 am, seven (7) days a week. They also check the grounds periodically to add to the security of our guests and environment. You may have missed seeing them during your visit.
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Midwest
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 28, 2013

We stayed at the Townes at Kings Creek May 17-24. We had a great stay. The condo was equipped with everything and then some. I was very pleasantly surprised with the property due to some previous reviews I had read. Not sure what their complaints were about. We had more room than we needed and everyone was very congenial. If we are ever in the area for vacation we would stay at Kings Creek.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KingsCreekPlantation, Owner at King's Creek Plantation Resort, responded to this review, June 7, 2013
The Townes are a great getaway spot. We are so happy that you experienced a wonderful vacation!
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Hillsborough, North Carolina
1 review
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 20, 2013

My wife and i were planning a weekend get away. we used getaway deals to book our trip fro advertised price of $179. Sounded good to us, so we booked it. Our card was charged $220. We called getaway and they told us that was the price was higher for that month. Discouraged but still wanting to go, we went. When we arrived our check-in was great, but when we got to our house it was more like a couple large closets and a large bathroom. We found that the pictures that were on the webside were different. While i was standing there discouaged, i sat on a hard red couch and looked up at the wall to see a 15 inch tv, and then looked over to the mini-kitchen. We wanted to check out, So we did, 15 minutes after check-in. We called getaway deals to find we would only get $71 back after our cancelation fee. Needless to say, I would never do business with either business again. We did find another great hotel across town where we could walk to several resturants, so we still had a great time. We were still out of almost $150 due to the great getaway deals.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KingsCreekPlantation, Owner at King's Creek Plantation Resort, responded to this review, May 24, 2013
King’s Creek Plantation apologizes that you did get an opportunity to enjoy your stay with us and especially if you did not receive accurate information in advance about your accommodations. It sounds like you were in a 1 Bedroom Cottage, the smallest of our units since it is the “lock-out arm” of our 3 bedroom Cottage.

We offer three different kinds of units: Cottages, Estates, and Townes ranging from 1 to 4 Bedrooms, many floor plans are very spacious (our 2 Bedroom Townes unit is 1300 square feet) and our newest section, the Estates is the “luxurious” choice. Each accommodation offers an array of amenities and are quite different from one another so that our guest’s unique interests are met. We hope that you will consider another visit with these options in mind.

Getaway Deals is a vendor that can book reservations for King’s Creek Plantation so we will contact them to ensure that our standards and requirements are being met. We appreciate your feedback and invite you to contact us directly at 877-557-3529.
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Bowie, Maryland
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed May 20, 2013

We recently returned from a stay at this beautiful property. We had a two bed, two bath unit with a full kitchen and washer and dryer. There was plenty of space for everything, and everyone. Our unit was spacious and well appointed. Even though the weather didn't cooperate for a couple of days, that was fine. We just hunkered down by the fireplace and enjoyed a good book. Everyone we encountered whether it was on the property or out and about, was nice, pleasant and very helpful.

This property is centrally located to the sights, shopping and Historic Williamsburg. Nothing seemed to be more than a half hour away. Williamsburg is only 10 minutes from the property. This was a much needed and very relaxing vacation. I look forward to going back in the future.

Stayed April 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KingsCreekPlantation, Owner at King's Creek Plantation Resort, responded to this review, May 24, 2013
There is nothing like a good book on a rainy day while sharing a cozy Resort with family and friends. We hope you are able to come back and visit us again when the weather is much better. See you soon!
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Detroit, Michigan
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 17, 2013

No complaints at all. i booked the cottage and was upgraded to the Estates. We had a 1 bedroom upstairs unit. It took some getting used to the stairs, and we were surprised to open the front door only to be met by a staircase, bur once we made it upstairs it was lovely. Everything brand new. Large flatscreens, stainless steel appliances, clean carpet (it looked freshly steamed cleaned). The bedroom was huge (I let mom have it), the shower was roomy, and i loved the washer dryer in the cabin. The leather sofa bed in the living room was very comfy. It felt just like home. The staff was friendly and helpful. My only complaint was being haggled to buy a timeshare and there were no EV charging stations to charge my Chevy Volt so I had to run the car off of gas the entire stay. I would stay again and rent an entire villa for a family stay. The entire triangle area was very lovely and relaxing. We stayed 10-17 May 2013. Nice weather, hardly any kids. Great vacation!

Stayed May 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KingsCreekPlantation, Owner at King's Creek Plantation Resort, responded to this review, June 7, 2013
We are so pleased you enjoyed yourself with us during a beautiful time in Williamsburg! Thank you for the unique and helpful recommendation of adding the “EV charging station”. We always want to hear what we can consider in order to improve the services we provide to our Guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about King's Creek Plantation Resort

Address: 191 Cottage Cove Lane, Williamsburg, VA 23185
Location: United States > Virginia > Williamsburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 8 Specialty lodging in Williamsburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — King's Creek Plantation Resort 3*
Reservation Options:
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Also Known As:
King`s Creek Plantation Hotel Williamsburg
Kings Creek Williamsburg

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