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“really disappointed” 1 of 5 stars
Review of Holiday Inn Express Williamsburg

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Holiday Inn Express Williamsburg
2.5 of 5 Hotel   |   1452 Richmond Road, Williamsburg, VA 23185   |  
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Ranked #25 of 78 hotels in Williamsburg
Hagerstown, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“really disappointed”
1 of 5 stars Reviewed January 23, 2013

Whar a bad experience, they couldn't handle the breakfast rush, need more than 1 lady wroking, and the lady that was working really mean too the kids. Also had a clogged drainb in the shower, when they c;leaned it, they left the hair in the commode. I notified the hotel of my poor service, never heard back from anyone, I guess they really don't care.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kstudwell, General Manager at Holiday Inn Express Williamsburg, responded to this review, January 29, 2013
I am sorry to hear about your dissapointment with your stay with us. We strive everyday to be the best and we never like to hear we were not. Your comments will be brought up and our next management meeting in hopes that this will not happen again.
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226 people have reviewed this hotel

Traveler rating
    90
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    26
    15
    20
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95
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Madison, Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 13, 2013

We travel to Williamsburg 3-4 times a year and have stayed in various hotels including the Williamsburg hotels. This is a little gem. The rooms are spacious, clean and I am not sure I have received better hospitality from the staff. I use to travel 3-4 months out of the year for 10 years throughout the country - so this says a lot. They were helpful, courteous, and always smiling. For a budget conscious family, you cannot go wrong.

We traveled with an 8 and 12 year-old to visit Busch Gardens and Colonial Williamsburg at Christmas and had a great time. We love Williamsburg and will be staying here again. 5 stars. Kudos to your staff.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kstudwell, General Manager at Holiday Inn Express Williamsburg, responded to this review, January 16, 2013
Thank you for taking the time to tell us about your stay. It is always nice to hear when our guests have had a nice stay with us and write about it. This will be shared with all of our staff. Please come back and see us again.
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Forest, Virginia, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 26, 2012

This hotel is ideally located - easy to get to Colonial Williamsburg, the Williamsburg Pottery (totally new buildings on main road), etc. Hotel front desk service was excellent and also great breakfast. Nice indoor pool. Stayrd from December 21 -26, 2012. Stayed previously here Nov 1 & 2, 2012..

Room Tip: Rooms are basically sound proof, you can here sounds out in the hallway but not room-to-room..
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kstudwell, General Manager at Holiday Inn Express Williamsburg, responded to this review, January 8, 2013
Thank you for taking the time to tell us about your stay. We are always happy to hear our guest enjoyed their stay with us. Look forward to having you back again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manassas, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2012

From the moment we walked in the staff was extremely helpful, giving directions and suggestions for a great place for dinner. Room and pool were great. Great location to all attractions and plenty of dining. Breakfast buffet was great although we skipped it Sunday because there were no tables.

Definitely recommend.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kstudwell, General Manager at Holiday Inn Express Williamsburg, responded to this review, January 8, 2013
Thank you for letting us know about your stay with us. It is always great to hear good comments about our staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Top Contributor
108 reviews 108 reviews
37 hotel reviews
Reviews in 43 cities Reviews in 43 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed November 30, 2012

Let's start with the most amazing positive: This hotel had the best free breakfast that I've had at a hotel ever. There were eggs, bacon, pancakes, cereals, breads of all kinds, yogurt, fruit -- and it was all hot and free. Pair that with the tastefully decorated dining area and it was a good morning.

The rooms, on the other hand, were simply average. The furniture and linens were dated and the towels were comfortably numb.

It was a huge room, though -- with a pull-out sofa. A family could really spread out in this space comfortably. There was also a microwave and a good sized fridge with freezer in the room too.

All in all, I'd probably stay here again if I were traveling with my family because I can't afford much more! If I'm traveling on the company's dime, though, I'm probably picking another location.

Room Tip: Look out for the Turkey Vultures on the Roof! (Seriously, there were like 40. Didn't disturb o...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kstudwell, General Manager at Holiday Inn Express Williamsburg, responded to this review, January 8, 2013
Thank you for your comments, first just to let you know we are going to be under a renovation here in the next few months, please come back and see us then, I'm sure you will like what you see. And yes we are working on the turkey issue.
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Richmond, Virginia, United States
2 reviews
4 of 5 stars Reviewed November 29, 2012

I stayed overnight here this past weekend. The hotel room and common areas were clean and very well maintained. Staff was friendly and easily available. The breakfast buffet has hot options along with the usual breads, cereals and yogurt, not the same as the many pancake houses down the street, but adequate and included in your stay. The pool room was nice and warm on a cold, dreary day, pool decent but small. I was the only one in there so it hardly mattered. They also did a great job with my request to be as close to the lobby/elevator as possible, to make things easier on my mother after a long day of outlet shopping. I'll be choosing this hotel again for my next visit.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kstudwell, General Manager at Holiday Inn Express Williamsburg, responded to this review, January 8, 2013
Thank you for your great comments about your stay. We are always happy to hear about our guests having a wonderful stay and plan to come back in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maine
Top Contributor
73 reviews 73 reviews
46 hotel reviews
Reviews in 55 cities Reviews in 55 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed November 9, 2012

I found this hotel to be very clean, with all the amenities you would expect in a price point of 110/night hotel. The pool was well kept. The breakfast buffet was adequate for a free buffet. I am into more quality food so I ate down the road. VERY centrally located amongst a bunch of other hotels and food places.

Stayed November 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kstudwell, General Manager at Holiday Inn Express Williamsburg, responded to this review, January 8, 2013
Very happy to hear you enjoyed your stay with us and thank you for taking the time to let us know
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Williamsburg

Address: 1452 Richmond Road, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Romantic Hotel in Williamsburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Williamsburg 2.5*
Official Description (provided by the hotel):
Holiday Inn Express Williamsburg has won a 2013 TripAdvisor Certificate of Excellence! The hotel completed a renovation in Summer 2013. The Holiday Inn Express Hotel & Suites East in Historic Williamsburg Virginia provides a sensible choice for travelers to Virginias historic triangle of Colonial Williamsburg, Jamestown and Yorktown Located in the heart of the historic district, nearby attractions include Busch Gardens, home of the new roller coaster The Griffon, Water Country USA, Colonial Williamsburg, the College of William & Mary, Merchants Square, Premium Outlets, NewTown Shopping and Entertainment, Yankee Candle, Ripley s Believe it or Not,Mariners Museum, Virginia Living Museum, Williamsburg Winery and The Williamsburg Pottery. Golfers can experience 15 championship golf courses such as Kingsmill, Stonehouse, Royal New Kent and Golden Horse Shoe. Local corporations include Anheuser-Busch, Inc., Sentara, Ball Metal, Surry Power Plant and Riverside Health Systems. Nearby government facilities include National Center for State Courts, Camp Perry, Cheatham Annex, Yorktown Naval Weapons Depot, West Point Armor Group International Training and Fort Eustis. ... more   less 
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Also Known As:
Holiday Inn Express Williamsburg Hotel Williamsburg
Holiday Inn Williamsburg

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