I have low standards for hotels. I don't need room service, I don't care if the carpets not vacuumed, and restrooms have to be pretty disgusting for me to complain about them. That said, things I won't tolerate are mold, bugs/bedbugs, and beds covered in filth left behind from the people who were there before me. This hotel had all three.
The attendant at the desk was nice to give a discount from $64 to $52. I thought it was a good start. Room 109 is what I got. I drove up there, opened the door, and the smell hit me while I was standing outside. I went inside to look, and found that the smell was coming from an ironing board in the back of the room that was covered in mold. I assumed it could have been the result of the recent hurricane. I don't know where the flood zones were afterall. So, I asked if I we could get a new room, to which the attendant politely obliged, and then apologized. I said, "It's okay." Afterall, it wasn't her fault.
Room 206, second floor. Seemed much better, until I was about to lay down on the bed to take a quick nap before bringing things in. I'm glad I didn't bring anything in yet. There was a bug crawling on the bed. Okay, big deal, right? Sure, but it still warants looking under the covers. Pulled up the covers to see more bugs scatter off behind the bed. I was worried there might be bed bugs too, so to make sure, I pulled off the fitted sheet on the bed, What did I see? Eggs, human hairs, and all colors and shapes of small pieces of filth.
Back at the lobby, I asked for a refund. They sent someone back to the room with a two-way radio. That person called back to the attendant, and yelled, "They tore the room up! There's nothing wrong with the room. These sheets are clean." The attendant then told me that they could not offer a refund if there was no legitimate reason to leave, despite the fact that we weren't in either room for even five minutes. I restated what we found. The attendant then talked to someone in the back who said, "Just give them their money back. We cleaned those rooms but --muffled speech--" She then handed me a receipt that said $0.00 on it, and told me that the transaction had not gone through yet. I'm looking at pending transactions right now in my bank account, and if I find that it does go through later, I will be taking necessary action. I've had it happen before with another business years back.
This happened an hour ago. I don't usually write reviews. I don't have the time. But this wasn't minor inconveniences. Mold is dangerous, and I wouldn't suggest that anyone with kids should stay here. While I'm wrapping this up, I feel like those bugs are crawling all over me. I don't see them, but because I've seen them before, I'm sort of becoming paranoid. Bedbugs and ticks are deal-breakers for hotels. If you do get a room here, check everything, especially under the fitted sheets. That's where all the filth is, and apparently where the bugs breed.
Oh, and since when is pulling up the covers considered "tearing up" a room?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.