We always strive to deliver exceptional hospitality, provide premium services, and offer quality accommodations to each guest that stays with us. It was very concerning, after reading your review, that we did not meet these expectations in regard to your 2nd stay here at The Historic Powhatan Resort. A decision was made (by vote) by our Homeowner’s Association (HOA) earlier this year to remove the hot tubs from our units. This decision, mainly based on the significant costs needed to maintain and replace these hot tubs, was not decided upon lightly, but was done to ensure the continued successful operation of our resort, and to provide the best possible experience for our guests. All references to these hot tubs were advised, to our 3rd party rental partners, to be pulled from their verbiage about our resort. We truly regret that you were not advised of this at the time of booking. The funds saved from the removal of these hot tubs are being used to refurbish other aspects of our units, including new flat screen TV’s in the master bedrooms. While our indoor pool is being renovated at this time, we do allow pool access at our sister resort, Greensprings Vacation Resort, for all guests during this time of renovation. We truly regret hearing that this would be an inconvenience for you; however, this was the best possible alternative that we can provide to our guests while we work to finish the maintenance work for our indoor pool. Our maintenance staff oversees an aggressive pest-control program, approved by local ordinances, in order to protect against pest problems during the seasons where these types of issues are imminent in Williamsburg. Unfortunately even with this program, we may not be able to catch each and every pest presence before our guest’s arrival. Your decision to stay here a 2nd time is truly appreciated. If you are willing to give us another chance, we are extremely confident that your next stay with us will be much more enjoyable and even exceed your expectations compared to this stay. We sincerely appreciate your business with us and hope that we will see you again soon.

Thank you for returning to our resort and also taking the time in sharing your thoughts of your most recent stay here. We were very delighted to see that our accommodations, amenities, and location met your expectations and contributed to your recommendation (which we really appreciate!) of our resort. Looking forward to seeing you and your family again soon!