one day before our vacation i waited of e-mail from the owner to give me the combination of the lockbox by 9pm still did not receive anything so i called and got told the owner is not in and the housekeeper had no idea what was going on. i did not like that and got a little suspiciuos, by 10 pm the husband calld me back and gave me the # for the lockbox. we visited Williamsburg va. in August arrived at the home and saw it was not the cleanest so my son went to the store and bud some cleaning supplies plus bleach. we cleand the house of a little and went to sleep i was not able to sleep because of the noise from the airconditioner so i got up and went in the kitchen to get a drink and saw hundreds of cockroaches uhhhh yuck. was up all night went outside and the place was filled with roaches. next morning we left at 6am and did not return till sunday morning to get our stuff out and take some pictures of the roaches and dirty diapers under the porch, and neighbors going to the bathroom outside the windows war full of spiders that place is just more then dirty. then i received a e-mail from the owner telling me we would not receive our deposit back because of smoking in the house, nobody was smoking in that house. so i guess that is how they do there incommen.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aug 8, 2012
It is interesting that this guest was met by our cleaning team at the time of their arrival, and there were no issues.
It is also unfortunate that this guest and her family chose to smoke cigarettes in a home that is clearly identified as a Non Smoking Residence. The Non Smoking Residence sign is posted inside the home, and Non-Smoking Residence language is contained in the Lease Agreement.
In an effort to provide a clean and smoke free environment for all our guest, the inconsiderate actions of this guest required a considerable amount of extra cleaning and expense in order to make the home ready for the next guest. This, unfortunately, necessitated our withholding the Damage Deposit.
This is the first time in the five years we have listed our home with Vacation Rentals.Com that we have had to take this action. Additionally, there are no roaches, or insects, nor spiders, and our neighbors do not go to the bathroom outside.
Interestingly enough, this guest submitted another request to stay in our home for this coming Dec 20, 2012 thru January 1, 2013, stating: “Thank you for letting us stay, it was wonderful.”
Additional positive references from some of our other guest are available upon request. By the way, the home was rented through VacationRental.com, not by FlipKey...hmmm.
Here are the latest reviews from Vacation Rental . com
Very Nice Stay in Williamsburg
Review submitted: August 21, 2012 Date of arrival: August 5, 2012
My family thoroughly enjoyed our stay in Williamsburg, and the rental home was perfect for our needs. It was an excellent choice for accommodating the family and actually had plenty of room. The location was ideal; central to most Williamsburg points of interest.
The rental arrangements were easy and clear; super nice folks to deal with! It was like home away from home!
Clean and comfortable
stayandjohn (Staten Island NY)
Review submitted: August 19, 2012 Date of arrival: August 14, 2012
We checked into the home on August 14, 2012 after staying 2 nights at the Great Wolf Lodge. We had a terrible experience at the GWL so I was a bit apprehensive about the home. We were a large group (12 in all, 5 children 8 adults), upon arrival I was happy to say the home was great. Clean from the inside out. The house is much larger than it appears. The kitchen was spotless, there were guide books and brochures for convience. The furniture was clean, bedrooms are spacious and well appointed. The loft area was great, plenty of space. The 2 bathrooms were very clean, floors and shower curtain showed no signs of mold or even a stray hair. I dont know what the previous renter had issues with but we never saw so much as an ant the entire time we were in the home, nor did any neighbors cause any problems, matter of fact we only saw 1 neighbor who waved and got into his car. Neighborhood was quiet and clean as well. The home is conveient to all attractions, has many stores and restaurants in the immediate vicinity. You can tell the owners take pride in the home and make sure the house is maintained to their standards.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.