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“Good place to stay” 4 of 5 stars
Review of Holiday Inn Express Williamsburg North

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Holiday Inn Express Williamsburg North
2.0 of 5 Hotel   |   720 Lightfoot Road, Williamsburg, VA 23188 (Formerly Days Inn Colonial Resort)   |  
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Ranked #3 of 78 Hotels in Williamsburg
Bartlett, Tennessee
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Good place to stay”
4 of 5 stars Reviewed July 20, 2014

I visited Williamsburg recently. I stayed for a week in the Holiday Inn Express in North Williamsburg Va. I found the Inn, warm and welcoming. The staff was warm and friendly. Upon arrival we encountered a problem with the room door. When I reported it to the staff I was told the staff would get on it immediately, at that time the staff upgraded our room . Amenities were normal for this type of Inn, work out room and pool. The breakfast was very good and the sitting and outdoor smoking area were above average.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelique R, General Manager at Holiday Inn Express Williamsburg North, responded to this review, July 21, 2014
Dear Mike Y,

Thank you for taking the time to comment on your stay here at the Holiday Inn Express Williamsburg North. I am thrilled to hear that you enjoyed our amenities and that the front desk was able to assist in moving rooms where you had encountered a problem with the door. Please keep us in mind for your next visit to the Williamsburg area, we would love to have you back.

Thank you,

Angelique
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106 reviews from our community

Traveler rating
    70
    24
    11
    1
    0
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45
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Any
English first
New York City, New York
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 16, 2014

We had our annual Vietnam Vet reunion July 2014 in Williamsburg and we all stayed at this magnificent property. The recently renovated hotel was nothing short of spectacular, from the decor of the lobby and very tastefully decorated rooms to the friendly, helpful, courteous staff insured us for future trips to this area that this is the only place to stay when we return.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelique R, General Manager at Holiday Inn Express Williamsburg North, responded to this review, July 21, 2014
Dear NamVet2014,

Wow, thank you so very much for the kind words regarding your stay! I am so happy that you enjoyed your stay here with us and look forward to having you back in the near future.

With many thanks,

Angelique
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Wilson
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 11, 2014

Great place to stay!! The staff were very friendly and professional. The entire place was CLEAN: the lobby, the room, the pool area (which was well stocked with towels), the dining area, and the exercise room were totally clean. My personal area of inspection at any hotel is the bathroom lol and it was very clean. While the rooms weren't large, they had everything that you needed and the beds/linens/pillows were great. Breakfast consisted of more than just the dry cereal and bagels that most places offer.

The only (very minor) problems I encountered: I had to call the 800 number to get the wifi to work and virtually no one wants to deliver food to this place (it is off the main drag, but that ensures peace and quiet at night). Felt completely safe in this hotel (was traveling with kids).

Not too far from Busch Gardens/Water Country. Will definitely make this my hotel of choice when I return. :)

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelique R, General Manager at Holiday Inn Express Williamsburg North, responded to this review, July 21, 2014
Dear Spunkygrits,

Thank you so much for taking the time to tell us about your experience here with us. I am delighted to see that you enjoyed your stay. I am sorry to hear that you encountered a problem with our internet service and delivery from local restaurants.

We look forward to your next visit.

Thank you,

Angelique
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Central Virginia
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 7, 2014

Expedia completely botched the Independence Day reservations we had made at a bed and breakfast within walking distance of the Historic Area. It was only a day before our arrival that we discovered Expedia's error, otherwise we we might have never discovered this fine rural establishment.

Everything was tidy, the grounds were clean, the hallways and stairwells were well maintained too. Our room's door was really hard to open and close but otherwise everything was in order. The room was clean, there was no overpowering odor of cleaning solvents. I perform physical therapy stretching for my back upon the floor morning and night and found the carpet had no odor.

Towels were plentiful, the shower worked well and the bathtub drained excellently. The soap, conditioner and shampoo supplied were not objectionable. Water pressure was more than adequate.

All the electronic equipment in the room worked well. We didn't use the microwave. The air conditioner made no more noise than is usual for this type of unit.

We didn't take advantage of the free breakfast, so I cannot comment upon it.

Check in and check out was handled expertly and quickly.

Vasy was very helpful answering my wife's questions about our reservation.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelique R, General Manager at Holiday Inn Express Williamsburg North, responded to this review, July 10, 2014
Dear wood_brothers21 -

Thank you for taking the time to review your recent stay with us.

We are sorry to hear that your original plans fell through, but we consider it a "happy accident" that you ended up staying with us! We are so pleased that we were able to provide clean, convenient accommodations to you, and that you so enjoyed your stay with us.

Thank you for your positive feedback about Vasy - She is most definitely an asset to the hotel as well as the guests, and we will be sure to share your kind words with her.. They will bring a smile to her face!

We hope that you will visit us again, the next time you're in the Williamsburg area!

Thank you and have a great day!!

Angelique
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Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 7, 2014

If you have ever been to Williamsburg then you know there are an enormous number of hotels to choose from. Anything ranging from small roach motels to bigger, fancier places. I have been to Williamsburg a few times and this time decided to stay a bit further west of the city.

While this hotel is further away than the other hotels, don't think that you are too far away. Williamsburg is really not that big. Southeast of Williamsburg is Busch Gardens and Water Country USA. Northwest is most of the restaurants and shopping. One end to the other is only about 15 minutes driving so location of the hotel is not really important. Holiday Inn Express was at the extreme Northwest of the tourist area.

The check-in experience was a breeze. All the staff we met was very friendly and courteous.

Our room was clean which is one of the most important things. That and not in need of repair. Linens were fresh and crips. No mold or missing caulking from the shower/tub. And the room also had a fridge in it. Always a plus

Every morning they have an Express Start breakfast which was very good. Lots of food to choose from: eggs, sausage, oatmeal, cold cereal, toast, muffins, juice, coffee, etc. A good breakfast is always a bonus at a hotel...especially if your day is going to be going to theme parks where food can be pricey.

Hotel also had a decent pool area.

Overall this is great hotel to stay at for your Williamsburg visit.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelique R, General Manager at Holiday Inn Express Williamsburg North, responded to this review, July 10, 2014
Dear Ishap -

Thank you for taking the time to review your recent stay with us.

We are so pleased to hear you enjoyed your visit!

It is our intention to not only meet, but exceed the expectations of every guest, and we are delighted to see that we made that happen for you and your family.

We appreciate your kind words regarding our staff and the level of service that was delivered to you, and we will definitely pass on the positive feedback to the appropriate recipients. We are also happy to see that these were convenient and well appointed accommodations for you.

We hope that you will stay with us again, the next time you're in the Williamsburg area.

Thanks and have a great day!

Angelique
-General Manager
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Bamberg
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 22, 2014

This hotel is very popular with families due to attractions like Busch Gardens, Water Country and all the historic sights in the area. It is very conveniently located next to the highway and Interstate, but still quiet. The beds are very comfortable, and the only thing we heard during our stay was the whooping and wheezing of our nextdoor neighbor through the connecting door.
In the morning, the breakfast area was quite crowded and sometimes it was hard to find a seat. The pancake machine did not work properly on two of the three days we stayed there, but the choice of food was good.
The staff was very friendly and helpful. Our room was missing a hairdryer, and I did not find out until the end of our stay that I should have just asked for one. Apparently, some of their hairdryers have gone missing because they are not mounted to the walls, so guests have just taken them with them.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelique R, General Manager at Holiday Inn Express Williamsburg North, responded to this review, June 26, 2014
Dear PeeVee67 -

Thank you so much for taking the time to review your recent stay with us!

We are so pleased to hear that you found your accommodations to be convenient and comfortable.

We were sorry to hear that you encountered the issue of being without a hairdryer during your stay, as well as the issue of the pancake machine! It is our intention to not only meet, but exceed the expectations of all of our guests, and it sounds like we may have fallen a little bit short in a couple of areas. We hope that you will give us another chance to "wow" you, and make sure that you have everything you need for a perfect stay! And next time we'll know, NO ADJOINING ROOM!

Again, thank you for sharing your experience with us, so that we can correct any issues and never stop improving the level of satisfaction delivered to each and every guest!

Have a great day, and we hope to see you again the next time you're in the Williamsburg area!

Sincerely,
Angelique
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irvine, ca
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed June 17, 2014

We stayed here just one night while visiting colonial Williamsburg. It was easy to find, get in and out of, and had a nice indoor pool for exercise even in winter. Very kid friendly with a good enough breakfast included in our reservation. The night check-in staff were laid back and friendly. Good value to be sure.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelique R, Manager at Holiday Inn Express Williamsburg North, responded to this review, June 19, 2014
Dear Surfitz,

Thank you so very much for choosing our hotel for your travel needs. I am so very happy to see that you enjoyed your stay and would love the opportunity to have you come and stay with us again.

Thank you for your patronage,

Angelique
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Williamsburg North

Address: 720 Lightfoot Road, Williamsburg, VA 23188 (Formerly Days Inn Colonial Resort)
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Williamsburg
#10 Romantic Hotel in Williamsburg
#12 Family Hotel in Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — Holiday Inn Express Williamsburg North 2*
Official Description (provided by the hotel):
Williamsburg's newest hotel opening July 2013. Located in the heart of the shopping district including Williamsburg Premium Outlets, Williamsburg Pottery Factory, Antique Store of Williamsburg and Williamsburg Walmart. Hotel features free WiFi, Indoor Heated Pool, 24Hr Fitness Center and comes with StaySmart Breakfast. Come home to Holiday Inn Express! ... more   less 
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Also Known As:
Days Inn Colonial Hotel Williamsburg
Days Inn Williamsburg
Williamsburg Days Inn

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