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“Good value hotel, great personnel” 4 of 5 stars
Review of Country Inn & Suites By Carlson, Williamsburg Historic Area

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Country Inn & Suites By Carlson, Williamsburg Historic Area
2.5 of 5 Hotel   |   400 Bypass Road, Williamsburg, VA 23185   |  
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Ranked #16 of 78 hotels in Williamsburg
Buffalo, New York
1 review
2 helpful votes 2 helpful votes
“Good value hotel, great personnel”
4 of 5 stars Reviewed July 27, 2013

The hotel was convenient and a little above average as far as room amenities, quality of bed. Cleanliness was OK, towels seemed sporadic in their delivery. Breakfast was basic but good. I do want to give special mention to front desk associate Chelsea. She was engaging, friendly and super helpful. I was their with my daughter and her team for a softball tournament, and Chelsea even came to one of their games on her day off! She hopefully is recognized by management as an excellent employee with great future potential.
Mark F.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Country Inn & Suites By Carlson, Williamsburg Historic Area, responded to this review, August 5, 2013
Dear Mark F,

Thank you so much for your feedback regarding the hotel. We appreciate you feedback about the cleanliness and breakfast at the hotel. We value all guest feedback. Thank you for your thoughts about Chelsea. We will make sure we pass that feedback on to her. Thank you so much for your time. We hope to see you again in the future.

Sincerely,
Country Inn & Suites Williamsburg Historic Area
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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306 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • German first
  • Any
English first
Nashua, New Hampshire
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 24, 2013

We always know we'll have a clean room and a great breakfast at a Country Inn. But this time we were "winging it" without a reservation in a very busy tourist location. CHELSEA and WONG were at the reception desk and were nothing short of wonderful -- a new high in customer service. Just had to weigh in with kudos here to let them know how much we appreciated their personal attention, efficiency, and most of all their kindness. The hotel business needs to clone them. Next morning the breakfast was great -- and that was because DAN was there making everything run smoothly. You can bet we'll be back to stay here again soon. Thanks!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Country Inn & Suites By Carlson, Williamsburg Historic Area, responded to this review, July 29, 2013
Dear CPShog,

Thank you for telling us about your stay with us. Thank you for mentioning all of great staff members. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for your feedback. We hope that you will consider us again in the future.

Sincerely,,
Country Inn & Suites Williamsburg Historic Area
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chatham, Virginia
Top Contributor
72 reviews 72 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed July 21, 2013

Property was attractive and convenient. Rooms were nice, but we had one person on sleeper sofa and they said that was not very comfortable. Breakfast selection was just OK and that is how I would rate service. Pool area was nice and price was good.

Room Tip: Hotel is convenient to all Williamsburg attractions and restaurants. Cracker Barrel Restaurant is im...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
127 reviews 127 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed July 19, 2013

The hotel's appearance is cozy, clean and updated. The room was well equipped with a microwave and good size refrigerator. The hotel provided cookies, fresh brewed coffee, hot chocolate and tea 24/7. Excellent for hotel (appearance and facilities). The front desk didn't have the "southern" hospitality so I give them average. But the breakfast is one of the most disappointing breakfast we had in Williamsburg. The only food worth eating was the waffles. Fruits don't look fresh. Bread selection was poor- cheap selection. Hot food was okay.

Lastly the hotel should THROW their old and tattered towels.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mays Landing, New Jersey
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed July 19, 2013

The rooms are very clean and have high ceilings, there is a microwave in the room. Lovely indoor pool and a jacuzzi. Good breakfast with tables outside on a covered porch. Coffee, hot water and cookies available all day. You can hear people above you and in hallways. Chelsea at the desk was very helpful. Be aware, online bookings must be cancelled 48 hours out or you will be charged. Advertised as close to historic area, a little over a mile to visitors center. Nice hotel, reasonable, we would return.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Country Inn & Suites By Carlson, Williamsburg Historic Area, responded to this review, July 23, 2013
Dear NJLynn,

Thank you for telling us about your recent stay with us. We hope that you and your family enjoyed your stay in Williamsburg. Thank you for your feedback. We will pass it on to our staff. They always enjoy hearing feedback about their service. Thank you for your time. We hope to see you again in the future.

Sincerely,
Country Inn & Suites Williamsburg Historic Area
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 15, 2013

We came desperately looking for a hotel because our original booked hotel was a nightmare. This place gave us a great room and wonderful HOT breakfast and a pool. Coffee available 24 hrs. and staff always friendly and helpful. Chelsea helped us at the front desk and was a Godsend.We will stay here again! Location was great and room was big with 2 Queens! Quiet too!

Room Tip: We were on the 3rd floor and it was great! Elevator was always available.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Country Inn & Suites By Carlson, Williamsburg Historic Area, responded to this review, July 23, 2013
Dear psalms_63,

Thank you for telling us about your stay with us in Williamsburg. We appreciate all of your feedback. We will pass this feedback on to our staff. They always appreciate hearing about their service. Thank you for your feedback about Chelsea. We will make sure we pass this feedback on to her. Thank you for staying with us. We hope that you will consider us again in the future.

Sincerely,
Country Inn & Suites Williamsburg Historic Area
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 6, 2013 via mobile

Perfect place for our mini-vacation! The girls at the front desk were great and always welcomed us with a smile and a hello. Room was clean and comfortable! Enjoyed the evenings in the rocking chairs on the front porch. Kids loved the pool and hot tub. Would definitely stay here again.

Stayed July 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Country Inn & Suites By Carlson, Williamsburg Historic Area, responded to this review, July 8, 2013
Dear momof3boyzin2007,

Thank you for telling us about your stay. We hope that you and your family enjoyed your stay in Williamsburg. We are so glad that we could accommodate you and your family. We will pass this feedback on to our staff. Thank you so much for your time. We hope to see you again in the future.

Sincerely,
Country Inn & Suites Williamsburg Historic Area
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Williamsburg Historic Area

Address: 400 Bypass Road, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Williamsburg
#16 Romantic Hotel in Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Williamsburg Historic Area 2.5*
Official Description (provided by the hotel):
With its charming decor and comfortable amenities, the award-winning Country Inn & Suites Williamsburg hotel creates a welcoming atmosphere sure to please business and leisure travelers alike. Conveniently located near historic Williamsburg, Busch Gardens, Water Country USA, Jamestowne Settlement, Yorktown Victory Center and Williamsburg Winery, our hotel in Williamsburg, VA provides easy access to a wealth of attractions, restaurants and entertainment. In addition, we offer countless amenities, from indoor pool, Jacuzzi, brand new Fitness Center and complimentary hot breakfast, so you're sure to enjoy your stay. Be our guest at the Country Inn & Suites and see what sets us apart from other hotels in Williamsburg, Virginia. ... more   less 
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Also Known As:
Country Inn And Suites By Carlson, Williamsburg Historic Area
Country Inn & Suites By Carlson, Williamsburg Historic Area Hotel Williamsburg
Country Inn Williamsburg
Country Inn Suite Williamsburg
Williamsburg Country Inn

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