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“Glad to discover Country Inn & Suites” 4 of 5 stars
Review of Country Inn & Suites By Carlson, Williamsburg Historic Area

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Country Inn & Suites By Carlson, Williamsburg Historic Area
2.5 of 5 Hotel   |   400 Bypass Road, Williamsburg, VA 23185   |  
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Ranked #18 of 78 hotels in Williamsburg
Pittsboro, North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Glad to discover Country Inn & Suites”
4 of 5 stars Reviewed November 1, 2012

The Country Inn & Suites by Carlson, Williamsburg Historic Area, Williamsburg, VA - was in an ideal location for our visit to Colonial Williamsburg. We had a very nice room and our bathroom facilities were handicapped accessible - which meant the bathroom was a little more spacious. The shower head was adjustable and it had a normal water flow coming from it -- which was a real treat.

Another special treat was the friendliness and helpfulness of one of your evening desk attendants -- specifically ELENA. Way to go, Elena --- thanks so much for alll your help. Elena went the extra mile for us and we were very grateful.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Country Inn & Suites By Carlson, Williamsburg Historic Area, responded to this review, November 2, 2012
Dear Terri R,

Thank you for telling us about your stay. We appreciate all of your comments about the hotel. Thank you for your comments about Elena. We will make sure that we pass these comments on to her. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for your time. We hope that you will stay with us again in the future.


Sincerely,
Country Inn & Suites Willamsburg Historic Area
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319 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
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English first
Brisbane, Australia
Top Contributor
131 reviews 131 reviews
61 hotel reviews
Reviews in 64 cities Reviews in 64 cities
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed October 26, 2012 via mobile

Got a room here for $49 with a coupon from one of those VA hotrls booklets.The 50 inch HD Panasonic panel TV was awesome. Lovely furnishings. Cozy beds, pillows. Easy walk to Cracker Barrel and Corral restaurants. 7 Eleven next door convenient.

  • Stayed October 2012
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Country Inn & Suites By Carlson, Williamsburg Historic Area, responded to this review, October 30, 2012
Dear ozeeboy,

Thank you for telling us about your stay with us. We appreciate all of your comments about the hotel. We appreciate the feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. We are glad that you enjoyed your stay. We hope that you will stay with us again in the future.

Sincerely,
Country Inn & Suites Williamsburg
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Amherst, Virginia
Top Contributor
68 reviews 68 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed October 25, 2012

We stayed on a Sunday night in October, wanting to go to Busch Gardens AND Colonial Williamsburg..this hotel was in an excellent location for both. Hotel was beautiful, nicely appointed and quite modern. it had a fully stocked breakfast room, indoor pool and Spa and also a fitness center. Rooms were huge, clean and very updated! Great WI-FI as well. The beds were comfortable, room had a 42 inch flatscreen! We really enjoyed the pool and spa, plus the breakfast in the morning was very good. Price was right,too! We TOTALLY recommend Country Inn!! The staff was VERY nice!!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Country Inn & Suites By Carlson, Williamsburg Historic Area, responded to this review, October 26, 2012
Dear drdave57,

Thank you for telling us about your stay. We are so glad that we could take care of your during your stay in Williamsburg. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We appreciate your feedback. We will pass these great comments on to our staff. They always appreciate hearing when they are doing a good job. Thank you so much for staying with us. We hope that you will stay with us again in the future.

Sincerely,
Country Inn & Suites Williamsburg
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Winchester, Tennessee, United States
1 review
5 of 5 stars Reviewed October 25, 2012

We stayed at a Country Inn and Suites several years ago and were pleased with the stay but there are not many of their properties close to us or where we have travelled recently. However, we recently travelled to Williamsburg, VA and I found a CI&S property there that was close to the historic district on 40 Bypass Road. The stay was great and the value incredible. I have oftened wondered, over the last few years, why hotels have become so expensive and deliver so little for the $100+ that you pay per night. CS&I answered that question with a stay that was well under that price per night and delivered far more than our stays at other hotel chains who charge over $200 per night for a family of four. The property and room were spotless and clean. The suite had plenty of room and the beds were very comfortable. Ashleigh checked us in and helped with everything from directions to dining options and was friendly. Joanna, served us in the breakfast dining room daily, with a smile and pleasant conversation, alongside the good food that was served. We thoroughly enjoyed our stay and will stay again when we come back to visit family that is now in the area.

Room Tip: Suites are woth the slight extra you pay but are well under the cost of staying at Hampton, Holiday...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Country Inn & Suites By Carlson, Williamsburg Historic Area, responded to this review, October 26, 2012
Dear John D,
Thank you for telling us about your stay with us. We are so glad that we could acocmmodate you, and your family. We appreciate all guest feedback. Thank you for staying with us. We hope that you will stay with us again in the future.

Sincerely,
Country Inn & Suites Williamsburg Historic Area
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, NC
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 24, 2012

Just stayed for 2 nights at the Country Inn & Suites with my 2 kids, ages 11 & 13. We were looking for something clean and close to Williamsburg / Jamestown / Yorktown with breakfast included. The Country Inn & Suites was very clean and the staff was friendly and helpful. We were happy to find their standard rooms were 2 queens instead the doubles you typically find. Location was perfect - very close to the visitor's center and the colonial parkway - easy place to use as a home base. Beds were comfortable and rooms were clean. There was a small refrig and microwave in our room. The breakfast wasn't great - but typical for what you might expect at this type of hotel. All in all, I would recommend this as a great family hotel if you are visiting Williamsburg and want to keep your hotel costs to a minimum. There is also an indoor pool where the kids can burn a little energy after a day of touring...

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Country Inn & Suites By Carlson, Williamsburg Historic Area, responded to this review, October 26, 2012
Dear Kristin M,

Thank you for telling us about your stay with us. We are so glad that we could accommodate you, and your family during your visit to the area. Thank you for your comments. We strive as hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for staying with us. We hope that you will stay with us again in the future.

Sincerely,
Country Inn & Suites Williamsburg Historic Area
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 22, 2012

Stayed here this past weekend and a few things just made the trip frustrating. We requested a DVD player and they did bring us one, but on one could find the cord to plug it in. When we came back to the room on Saturday, it looked like there had been a firedrill, because one bed was made (kind of) and the spread from the other bed was in a heap on the floor(???), pillows just thrown on the bed. Sunday morning there was NO HOT WATER!!! So no shower to make yourself feel a little better for a long ride home. Will not be staying here again!

Stayed October 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Country Inn & Suites By Carlson, Williamsburg Historic Area, responded to this review, October 23, 2012
We appreciate all feedback we receive from our past guests and would like to take the opportunity to provide a response to this review. During this guests stay we did experience a mechanical failure to our hot water heater and it impacted several guests. This was an unplanned, unscheduled equipment failure that unfortunately does/can happen. We also take housekeeping comments seriously and our standards require that if a guest has removed the duvet cover and placed it on the floor we will keep it in that state throughout the guests stay; if the guest took the time to remove the duvet cover we will comply by keeping it in the same state that the guest left it in. As an added value to our guests we supply DVD players at no additional cost to the guest and the comments in this review are helpful as we have done a full inventory of our products so moving forward we can ensure that the services we promise and deliver are the same. In closing it is important to note that we had the pleasure of speaking with this reviewer prior to their departure, thus allowing us to discuss their thoughts and our position on the items discussed, from that discussion we believed that the guest was satisfied with how we addressed each item and the result of our discussion. We appreciate the open forum to allow our guests to provide feedback and we use that to improve our product and guest experience.
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1 review
2 of 5 stars Reviewed October 21, 2012 via mobile

I stayed here because I was a groomsman in a wedding the next day. My wife takes evening showers and had no issue at all. I am a morning shower person and the water was ice cold. I inquired at the front desk and they said that they had scheduled for their water heater to be replaced at this time and the water should be back in 30 minutes. I took the kids swimming and tried again about an hour and a half later. Still freezing cold. What kind of horrendous customer service/lack of thought or care for customer needs does it take to schedule water heater maintenance during weekend morning hours in a hotel. Never staying in a country inn again.

  • Stayed October 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Country Inn & Suites By Carlson, Williamsburg Historic Area, responded to this review, October 23, 2012
We appreciate all feedback from guests who have stayed with us and we want to take the opportunity to respond to this review to ensure all future guests understand the situation as it occurred. On the weekend this guest stayed we did have our hot water heater 'quit' and despite our efforts to get it fixed, both internal and external attempts, it did not revive and a new hot water heater had to be installed. This type of incident happens at homes, business, and hotels all the time and despite routine maintenance any machine can and will eventually 'quit'. It was unfortunate that it happened on a busy weekend and then and again now in our response we apologize for the inconvenience that this caused and can assure all future guests that we have a new hot water heater installed at the Country Inn & Suites Williamsburg.
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Additional Information about Country Inn & Suites By Carlson, Williamsburg Historic Area

Address: 400 Bypass Road, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Romantic Hotel in Williamsburg
#18 Business Hotel in Williamsburg
#18 Family Hotel in Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Williamsburg Historic Area 2.5*
Official Description (provided by the hotel):
With its charming decor and comfortable amenities, the award-winning Country Inn & Suites Williamsburg hotel creates a welcoming atmosphere sure to please business and leisure travelers alike. Conveniently located near historic Williamsburg, Busch Gardens, Water Country USA, Jamestowne Settlement, Yorktown Victory Center and Williamsburg Winery, our hotel in Williamsburg, VA provides easy access to a wealth of attractions, restaurants and entertainment. In addition, we offer countless amenities, from indoor pool, Jacuzzi, brand new Fitness Center and complimentary hot breakfast, so you're sure to enjoy your stay. Be our guest at the Country Inn & Suites and see what sets us apart from other hotels in Williamsburg, Virginia. ... more   less 
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Also Known As:
Country Inn & Suites By Carlson, Williamsburg Historic Area Hotel Williamsburg
Country Inn And Suites By Carlson, Williamsburg Historic Area
Country Inn Williamsburg
Country Inn Suite Williamsburg
Williamsburg Country Inn

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