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“Highly Recommended” 5 of 5 stars
Review of Hilton Garden Inn Williamsburg

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Hilton Garden Inn Williamsburg
3.0 of 5 Hotel   |   1624 Richmond Road, Williamsburg, VA 23185   |  
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Ranked #12 of 79 Hotels in Williamsburg
Certificate of Excellence 2014
Suitland, United States
1 review
“Highly Recommended”
5 of 5 stars Reviewed September 13, 2013

Remodeled lobby extremely impressive and stunning. Chef makes most delicious breakfast! Complimentary snacks, for guests needing something before bed! Highly recommended because of exterior and interior beauty. Not forgetting beautiful landscaping!. You would be proud to have your friends meet you there to dine!

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, October 3, 2013
Thank you for your review about your recent stay with us. We are happy to hear that you enjoyed our new lobby decor! We appreciate your compliments and hope to see you again in the future.

Sincerely,

Kimberly Moore
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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603 reviews from our community

Traveler rating
    322
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    41
    23
    22
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • German first
  • Any
English first
Manhattan Beach, California
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 11, 2013

My daughter and I stayed at this hotel during a college trip in the Williamsburg area. Overall, it was a wonderful place to stay. Incredibly nice staff. Delicious hot breakfast. Lovely lobby and restaurant. Terrific location close to College of William & Mary and Colonial Williamsburg. I highly recommend this hotel!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, September 12, 2013
Thank you for the review about your recent stay with us. We are glad that you and your daughter had an enjoyable experience. We hope to see you again in the future.

Sincerely,

Kimberly Moore
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, VA, United States
1 review
5 of 5 stars Reviewed September 5, 2013

Our travel soccer team was booked through travel service at another hotel across town. The room was damp, musty and dirty. We refused to stay there and were fortunate that a room was available at the Hilton Garden Inn. The room was clean and most importantly comfortable. The cook to order breakfast was also so good that my picky kids couldn't wait to order their waffle on day 2. Great hotel would stay again

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, September 12, 2013
Thank you for posting a review about your recent stay with us. I am sorry to hear that the first hotel you stayed at was not to your liking. I am glad that we were able to accommodate you and make your getaway a memorable one.
Sincerely,

Kimberly Moore
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hummelstown, United States
1 review
5 of 5 stars Reviewed August 28, 2013

We thoroughly enjoyed our stay at this hotel. We were there for a short vacation to attend the local theme parks. The staff was extremely professional from check in to check out. Always willing to help, they really went the extra mile to make sure we were always satisfied. The breakfast buffet was amazing...omelets cooked to order, waffles, and anything else you could want. The breakfast buffet staff were the BEST They treated us like members of our own family and greated us warmly every morning, wished us a great day, etc. My coffee cup NEVER ran empty. The cookies and lemonade at night were a nice touch also. We would definitely stay here again! Plenty of places to eat around the hotel, and plenty of things to do besides attend theme parks. Can't wait to go back soon!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, September 12, 2013
Thank you for your review of your recent stay with us. It is always nice to hear when our staff members are doing a great job. It was a pleasure having you as our guest and we look forward to seeing you again in the future.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westbrook, Maine
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed August 27, 2013

We stayed at the Hilton Garden Inn on a recent family trip to WIlliamsburg. The hotel is very clean, rooms are spacious enough for a family and surprising quiet in the evening. Parking leaves something to be desired as it blends with the adjacent restaurant and shop parking lots. The front desk staff was always friendly and helpful. Breakfast was average - good if you want to be out quickly but not the best in quality or value. Overall a good stay for a few days of sight seeing with famiiy.

Room Tip: Try for and "end" room to avoid hallway noise near the elevators.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, September 12, 2013
Thank you for staying at the Hilton Garden Inn Williamsburg. We are glad to hear that you enjoyed your stay with us. We hope to see you again in the future.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apex, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 23, 2013

On a 10 to 1 scale with 19 the best I would rate it 5 at the best. The air quality was poor. The Internet access was weak. The beds seemed clean. The staff was great. The price for the rooms was outrageous. The value just was not there given the price for breakfast and the quality of the rooms. So disappointed in this hotel. Rather have paid a little more and stayed somewhere else such as Embassy Suites, or Hampton Suites, or Holiday Inn suites,

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, August 25, 2013
Thank you for your review about your current stay with us. We are sorry to hear that you did not enjoy all aspects of your stay with us. I apologize if the room and internet were not up to your standard. It is our goal that every guest has a satisfactory stay and I am sorry that you did not experience that. I hope that you will join us again in the future as I can ensure you that what you experienced is not the norm.

Sincerely,
Kimberly Moore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 23, 2013

The hotel is nice, the location is great, the staff is good. The beds seem to be the origional to the building which seems to be 8-10 years old. They are needing replacement. It is located near the outlet shopping center, 10 miles away from Bush Gardens. 10 miles away from Colonial Williamsburg. It is 12 miles away from Water Country. The breakfast is made to order with a large selection, but is not included in the price of the room. It cost about an extra $10.00 per person. It is worth the price if you are alarge eater but other wise you could never eat this amount of food.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, August 25, 2013
Thank you for your review about your current stay with us. We are sorry to hear that you did not enjoy the comfort of our mattresses. We do offer our guests an adjustable mattress in our king and queen rooms. In addition, we also offer a bed and breakfast package that includes breakfast up to four people at a discounted price. It was a pleasure having you as our guest and we hope you will stay with us again in the future.

Sincerely,
Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Williamsburg

Address: 1624 Richmond Road, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Williamsburg
#5 Romantic Hotel in Williamsburg
#15 Family Hotel in Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Williamsburg 3*
Number of rooms: 119
Official Description (provided by the hotel):
Guests traveling to Williamsburg for leisure can enjoy our hotel's close proximity to a range of exciting area attractions. At the Hilton Garden Inn hotel guests will find everything required for a comfortable and memorable stay. One King or two Double Beds Large work desk with ergonomic chair Microwave, refrigerator and coffee maker Iron, ironing board and hairdryer Complimentary high-speed, wireless Internet access ... more   less 
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Also Known As:
Hilton Garden Inn Williamsburg Hotel Williamsburg
Williamsburg Hilton Garden Inn
Hilton Williamsburg

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