Stayed six nights at this location and thought it was a nice property. Some of the front desk staff was a little bit cool for my taste, excepting a couple of folks who were proactively friendly. Room was very good, bed was uber-comfortable as is typical for this chain, and housekeeping was excellent. The pool and exercise areas were clean, well lit, and pleasant.
The hotel is centrally located and there are a lot of good (and a few less-than-optimal) choices for food and entertainment within reasonable walking distance, in addition to all of the historic areas which are a short drive away. Location was a plus for this property.
About five o'clock one evening late in my stay, the power went out in the city for a little over twelve hours following a storm. The hotel had no backup power beyond battery-powered emergency lighting that lasted a couple of hours. Then it got crazy dark. The hotel staff put chemlights in the hallways and handed out small flashlights, so I think it was handled well at the local level, but a small backup generator to power essential services and emergency lighting doesn't seem unreasonable for a hotel at this price point.
Of course, one rarely uses the stairwells in a multi-story hotel, but the power outage forced everyone to use them. At the bottom of the stairwell, I found about 10 mattresses tucked under the lowest landing. Combustible material under stairs is a big no-no under most fire codes as it can catch fire and block emergency evacuation routes.
Lastly, and of minor importance, there was a strange and persistent smell (funky-body?) all week in the hallway between the front desk and the elevators. It wasn’t a show stopper but wasn’t very pleasant and should be addressed.
- Official Description (provided by the hotel):
- Guests traveling to Williamsburg for leisure can enjoy our hotel's close proximity to a range of exciting area attractions. At the Hilton Garden Inn hotel guests will find everything required for a comfortable and memorable stay. One King or two Double Beds Large work desk with ergonomic chair Microwave, refrigerator and coffee maker Iron, ironing board and hairdryer Complimentary high-speed, wireless Internet access ... more less
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- Also Known As:
- Hilton Garden Inn Williamsburg Hotel Williamsburg
- Williamsburg Hilton Garden Inn
- Hilton Williamsburg