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“great hotel” 5 of 5 stars
Review of Hilton Garden Inn Williamsburg

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Hilton Garden Inn Williamsburg
3.0 of 5 Hotel   |   1624 Richmond Road, Williamsburg, VA 23185   |  
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History Buff Package
Ranked #10 of 78 hotels in Williamsburg
Bear
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“great hotel”
5 of 5 stars Reviewed June 18, 2013

The hotel that we have always stayed in was not avaiable for Spring break- so I booked Garden Inn. we found this hotel to be our new favorite! This hotel is an older hotel, however the rooms and bathrooms were clean and comfy. we loved it so much there that we booked an extra night. Kids loved the pool and the free tea/cookies.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, June 21, 2013
We appreciate you review of our hotel. It is nice to hear that we exceeded our expectations when the hotel you normally book at was sold out. We would be delighted to see you again in the future.


Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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524 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • German first
  • Any
English first
NYC
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 17, 2013

Good location, less than 10 minutes to colonial Williamsburg. Excellent buffet breakfast, $8.95, blueberry pancakes, fresh toast were the best!

Very helpful and professional staff, free coffee, tea and cookies daily. Would come back for return stay.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, June 21, 2013
Thank you for commenting on your recent stay with us. We are glad to hear that you enjoyed our cook-to-order breakfast. It was a pleasure having you as our guest and we look forward to seeing you again in the future.


Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
84 reviews 84 reviews
14 hotel reviews
Reviews in 35 cities Reviews in 35 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed June 16, 2013

We have been staying here for nearly ten years on our way to vacation and we would never change! The staff is friendly and helpful, the rooms are roomy and comfortable (we do always book the suite) and the morning breakfast has a lot of variety as well as a custom order from the kitchen. They even make it convenient to make to-go coffee/tea/cocoa. I would definitely recommend booking the bed and breakfast package. They also have a variety of cookies each afternoon for free in the lobby (kids love it!) and a small "pantry" with items to purchase including alcoholic selections (reasonably priced for a hotel). The location is perfect. There are lots of restaurants within walking distance or just a short drive for something a bit more upscale. There is shopping just down the road at a large outlet mall - which also includes premium shops or some touristy places within walking distance. Great stay - as always - thank you!! See you all again next year!!

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, June 21, 2013
Thank you for your review about our hotel. It is always nice to hear about what keeps our customers coming back year after year. We hope to see you again soon.

Sincerely,

Kimberly Moore
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florence, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed June 5, 2013

This is a nice Hotel. Staff is very helpful with local information. My family enjoyed our stay here.We had no problems. Beds were comfortable and everything was nice and clean. I really liked the small kitchenette with fridge, microwave and coffee maker.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, June 21, 2013
Thank you for submitting your comments regarding your recent stay with us. It was a pleasure having you as our guest and we hope to see you again in the future.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 28, 2013

we enjoyed the inn &the fact it was very convenient to good restaurants but really enjoyed the breakfasts the inn served. As well as your buffet choices they had a chef to cook anything you pleased. It was nice to be greeted in the morning by a smiling hostess &pleasant wait staff. The homemade cookies in the afternoon were a nice treat after touring all day.Convenient also to the historic area as well as the huge outlet mall so there was something for everyone. Will always look for this type of inn on future travels

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, May 29, 2013
We appreciate your review about your recent stay with us. It is always nice to hear that our guests had a pleasant experience with us. We are glad to hear that you will be trying other Hilton Garden Inns in the future. We hope to see you again on your next trip to Williamsburg.


Sincerely,

Kimberly Moore
Assistant General Manager Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2013

The good:
Beds were comfy. Hotel was clean. Room was spacious - had room for a queen sized bed and a little sitting area. Complimentary wifi. Lobby is pretty. Good breakfast - omelets/pancakes/french toast to order, fresh fruits, cereal, yogurt

The not so good: no vent in bathroom. Noticed some paint chipping on bathroom ceiling and a chip in the bathtub. Other guests were loud and drunk - I boarded one elevator in the lobby, and the loud drunk people another, and I could hear them through the elevator shaft. Our neighbors also hung out in the hallway (instead of their room) but they simmered down as it was time to sleep.

The ugly: Breakfast service EXTREMELY slow. There was a long line in the middle of the lobby where we waited 15 min to be seated (but there were tables with seats available). After waiting to be seated, we had to wait in the omelet line for another 5-10 min while ONE chef cooked all of the omelets. Good thing we weren't on a tight schedule.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, May 29, 2013
Thank you for your comments regarding your stay. It is always nice to hear the good and what needs improved upon. I would like to personally apologize for the wait time that you experienced during breakfast. Our breakfast is popular among our guests and during peak hours there can be a wait time. We are glad to hear that you enjoyed your stay and hope to see you again in the future.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Linthicum Heights, Maryland
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 27, 2013

From the time we entered the front door until our departure, the hotel staff was warm, welcoming, and very helpful. Common areas were very clean and fresh as was our room including its bath (Thank you Housekeeping!). The beds were very comfortable and provided a restful night’s sleep. One item to note that might be just unique to our room: the fresh air vent was positioned such that a constant slight draft was over both beds. So if nighttime drafts are a problem for you, you may want to inquire about this when making your reservation. Other rooms might not have this same issue. The hotel was conveniently located to all attractions and there were multiple restaurants available in the immediate area. The hotel offered an order-from-menu breakfast for a nominal charge but our plans didn’t permit us to use their service. Our next rip to Williamsburg, we will plan to stay here again.

Room Tip: See the note in the review about the fresh air vent.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, May 29, 2013
Thank you for your review of your recent stay with. We are glad to hear that you had a wonderful experience from check in to check out. We look forward on seeing you again the next time you are in Williamsburg.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Williamsburg

Address: 1624 Richmond Road, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Williamsburg
#6 Romantic Hotel in Williamsburg
#10 Top resorts Hotel in Williamsburg
#15 Family Hotel in Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Williamsburg 3*
Official Description (provided by the hotel):
Guests traveling to Williamsburg for leisure can enjoy our hotel's close proximity to a range of exciting area attractions. At the Hilton Garden Inn hotel guests will find everything required for a comfortable and memorable stay. One King or two Double Beds Large work desk with ergonomic chair Microwave, refrigerator and coffee maker Iron, ironing board and hairdryer Complimentary high-speed, wireless Internet access ... more   less 
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Also Known As:
Hilton Garden Inn Williamsburg Hotel Williamsburg
Williamsburg Hilton Garden Inn
Hilton Williamsburg

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