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“Quality hotel in excellent location” 5 of 5 stars
Review of Hilton Garden Inn Williamsburg

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Hilton Garden Inn Williamsburg
3.0 of 5 Hotel   |   1624 Richmond Road, Williamsburg, VA 23185   |  
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Ranked #10 of 79 Hotels in Williamsburg
Concord, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Quality hotel in excellent location”
5 of 5 stars Reviewed April 18, 2013

My daughter and I were on a college visit, needed a hotel close to Williamsburg, and this fit the bill. Staff was welcoming, room was clean, amenities were lovely, and the breakfast was hot, delicious, and made to order. We only stayed the one night, but it was a very pleasant experience.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, April 21, 2013
Thank you for your comments regarding your recent stay with us. We are glad to hear that you enjoyed your stay with us. If your daughter decides to go to William and Mary, we hope you will continue to stay with us when visiting.

Sincerely,

Kimberly Moore
Assistance General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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571 reviews from our community

Traveler rating
    301
    188
    40
    22
    20
See reviews for
240
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • German first
  • Any
English first
Top Contributor
72 reviews 72 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 11, 2013

My daughter and I stayed here last week during spring break. The front desk clerks were very friendly and helpful. The room was spacious and clean. Breakfast was great and the hostess and waitresses were wonderful. It's in a great location, too!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, April 18, 2013
Thank you for your comments regarding your recent stay. We are happy to hear that you enjoyed everything from our rooms to our breakfast to our staff members. It is always nice to hear when our guests have a pleasant stay. We hope to see you again in the future.

Sincerely,

Kimberly Moore
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 7, 2013

I booked this rate online and within 30 minutes realized I booked at the wrong hotel. When I called the Hotel I was transferred to the GM - while it was my fault for not reading the terms and understanding them fully the GM was not friendly or helpful at all after I explained my situation. Basically stated I was SOL - $380 bucks for a stay I would never complete. Isn't this theft? No, cause it was in the terms and you accepted them.... Instead of providing me with the corporate number to call and fix it she left me hanging and I had to go slog through the legaleaze to get to a number I could call to get straightened out! I will never stay at this hotel and will tell all of my friends and family to never stay there as well. Thanks for nothing!

  • Stayed April 2013, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, April 10, 2013
Thank you for your feedback. We do our best to provide our guests a comprehensive list of booking options. With the exception of the “Advance Purchase Rate”, which has the lowest rate and is non-refundable, we offer a 48 hour cancellation policy. I apologize for any misunderstanding that occurred during our conversation. It was not my intention to come across as being unhelpful or unfriendly, as I was trying to explain to you that the hotel cannot make any changes to an advance purchase reservation and that you would have to contact our corporate office. I hope that our corporate office was able to refund the money or transfer the reservation to the correct hotel.

Sincerely,

Kimberly Moore
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Top Contributor
54 reviews 54 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 31, 2013

We just returned from a family weekend in Williamsburg VA where we visited William and Mary College and also Colonial Williamsburg. This hotel has a great location on Richmond Avenue close to restaurants and even a drug store. We opted for a bed and breakfast which included their buffet breakfast. Otherwise it cost $9 which was still a great value. The quality of the food was excellent. Even though very crowded, Edith did a great job keeping the line moving, so the wait for a table was no more than 10 minutes. Service was terrific. Folks were very nice. Room was clean. We were place in a room right by the elevators and I thought it would be loud. Not so. One criticism: the quality of the beds was not great and they sagged a bit in the middle.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, April 3, 2013
Thank you for posting a review about your current stay with us. We are happy to hear that you enjoyed your stay with us. Thank you for recognizing Edith in the All American Grill. It is always nice to hear that our staff members are going above and beyond for our guests. It was a pleasure having you as our guest and we look forward to seeing you again in the future.

Sincerely,

Kimberly Moore
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 28, 2013

From start to finish, the service and facility is excellent.

Even while they were renovating their entire lobby (completed in only days and it looks GREAT!), you could barely notice as they kept the entrance clean and organized.

After my check out, I threw out some medicine in my room and Ralph called just to make sure it was on purpose. And that was after only five minutes of leaving! Amazing!!!

I will be staying again and would recommend that you do so as well.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, April 3, 2013
Thank you for posting a review about your current stay with us. We are happy to hear that you enjoyed your stay with us. I am glad that you enjoyed the changes that we have currently made to our lobby. We are currently only 50% done with the renovation and are excited about the rest of the changes that will be made in the future. Thank you for recognizing Ralph at the front desk. It is always nice to hear that our staff members are going above and beyond for our guests. It was a pleasure having you as our guest and we look forward to seeing you again in the future.


Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elmer, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 24, 2013

My 89 year-old mother and I make an annual trek to Williamsburg for ambiance, shopping, a together get-away, and food. We have stayed in the Hilton Garden Inn every year for the last seven or eight. It suits us perfectly in every way and she loves the bedtime cookie snack !

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, March 25, 2013
Thank you for taking the time to write a review about your recent stay with us. It is always nice to hear that our guests are happy and return to us year after year. We hope to see you again next year.


Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lee, New Jersey
Top Contributor
89 reviews 89 reviews
13 hotel reviews
Reviews in 41 cities Reviews in 41 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 24, 2013

Great location; just outside the area of Old Williamsburg. Quiet, clean and friendly staff. Able to drive around area with no problem and enjoyed being close to College and shopping. Also drove to Jamestown. Will definitely stay at Garden Hilton Inn on next visit to Williamsburg,

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, March 25, 2013
Thank you for writing a review about your recent stay with us. We are glad to hear that you enjoyed your stay with us and visiting the attractions. We look forward to seeing you again soon.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Williamsburg

Address: 1624 Richmond Road, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Williamsburg
#5 Romantic Hotel in Williamsburg
#15 Family Hotel in Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Williamsburg 3*
Number of rooms: 119
Official Description (provided by the hotel):
Guests traveling to Williamsburg for leisure can enjoy our hotel's close proximity to a range of exciting area attractions. At the Hilton Garden Inn hotel guests will find everything required for a comfortable and memorable stay. One King or two Double Beds Large work desk with ergonomic chair Microwave, refrigerator and coffee maker Iron, ironing board and hairdryer Complimentary high-speed, wireless Internet access ... more   less 
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Also Known As:
Hilton Garden Inn Williamsburg Hotel Williamsburg
Williamsburg Hilton Garden Inn
Hilton Williamsburg

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