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“As expected with friendly service” 4 of 5 stars
Review of Hilton Garden Inn Williamsburg

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Hilton Garden Inn Williamsburg
3.0 of 5 Hotel   |   1624 Richmond Road, Williamsburg, VA 23185   |  
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Busch Gardens Christmas
Ranked #11 of 79 Hotels in Williamsburg
boston
Top Contributor
89 reviews 89 reviews
48 hotel reviews
Reviews in 58 cities Reviews in 58 cities
134 helpful votes 134 helpful votes
“As expected with friendly service”
4 of 5 stars Reviewed February 20, 2013

We chose this hotel given the positive reviews on TA and were not disappointed. We got a great deal booking with Hotwire and had two double beds. I didn't think the room was outdated, but we did see that roll of carpet in the hallway.

We were assigned a room that was right above the elevator equipment room so that there was a noticeable hum each time the elevator was used (room 214). We knew it would disturb our sleep so politely explained the situation and asked if they could move us to another room. Unfortunately the hotel was sold out (there was a big soccer tourney in town apparently) and they couldn't move us. But the person at the desk immediately went into a special folder and gave us a $50 gift card to take the sting out. We felt that was great customer service and used the gift card at our dinner.

We chose to have dinner at the Seafarer which is adjacent to the hotel and hotel guests receive 10% off. It was a great meal! Good service, nice selection of foods (both seafood and other) and a yummy dessert for our teen daughter.

Other positives of the hotel: free business center with three desktops, clean and sunny fitness room, nice lobby including a fireplace, access to beer and wine in the evening and a nice cooked-to-order breakfast for $8.95.

We would stay here again.

Room Tip: Ask not to be in Room 214 which is over the elevator equipment room.
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, February 25, 2013
Thank you for writing a review about your recent stay with us. I am sorry to hear that the room we had you placed in was not to your liking in location. I am glad that my staff was able to make up for this inconvenience and you were able to enjoy your stay with us. It was a pleasure having you as our guest and we hope to see you again in the future.

Sincerely,

Kimberly Moore
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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571 reviews from our community

Traveler rating
    301
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    40
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See reviews for
240
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • German first
  • Any
English first
Williamsburg, Virginia, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 19, 2013

mediocore hotel, looks 5 star in the lobby, roll of carpet in front of my room wood in the hallway, Room looked like the 70's mixed with modern touches. spa was a rinky dink puddel.internet was slow couldnt finish my payroll.. Service and staff gets 5 stars.

Room Tip: not a bad place but I could get a decent stay at motel 6 too.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, February 25, 2013
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklin, TN
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 9, 2013

We stayed here for 4 nights while visiting family. Very clean room and hotel. The pool and fitness room are great. The breakfast was delicious. Location is great, just down the road from the outlet mall. The staff was extremely courteous and helpful. Yes the decor is slightly dated but it's functional and comfortable, so no big deal. Would stay here again.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, January 10, 2013
Thank you for your review about your current stay with us. We are glad to hear that you enjoyed your stay and the breakfast in the All American Grill. It was a pleasure having you as our guest and we look forward to seeing you again in the future.

Sincererly,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goose Creek, South Carolina, United States
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 5, 2013

Do I really need to review a Hilton Hotel?!?!?! As expected, our room was spacious and the beds were more comfortable than my own. The hotel is located on a main street with several restaurants and stores within walking distance. There is an incredible BBQ restaurant adjacent to the hotel parking lot that you can walk to and have an incredible dinner. We were only a 10 minute drive from Busch Gardens and Jamestown. I look forward to staying at this hotel again when I return to Williamsburg this summer.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, January 7, 2013
Thank you for your recent review about your stay with us. It is always nice to hear that our guests enjoy staying with us. It was a pleasure having you at the hotel and we look foward to seeing you again in the summer.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hooksett, New Hampshire
Top Contributor
128 reviews 128 reviews
19 hotel reviews
Reviews in 51 cities Reviews in 51 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed December 30, 2012

Very good place to stay: reasonably close to Colonial Williamsburg - Large suites, very nicely appointed, clean & reasonably priced - Lots of restaurants nearby- Hotel has a cooked to order breakfast at a reasonable price what more could you ask for ?

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, January 2, 2013
Thank you writting a review about your current stay. We are glad to hear that you enjoyed your stay with us and our cook to order breakfast in the morning. We hope to see you again during your next trip to Williamsburg.

Sincererly,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
washington,dc
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 17, 2012

Not bad could get an update in rooms they r clean simple to the point we were there for one night so nuthing to remember great but average good location we were there for wine and colonial town not far to either and breakfast was nine dollwrs or so pp but we went out for that neway

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, December 19, 2012
Thank you for posting your comments about your recent stay with us. We are glad to hear that you enjoyed your stay. We hope to see you again in the future.


Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
FREDERICKSBURG
Top Contributor
57 reviews 57 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 9, 2012

Just another great Hilton Family Hotel...You just can't go wrong with this chain. Staff were extremely friendly, accommodating, and professional.I mistakenly clicked on wrong type of room on website but staff was very helpful iin getting room I wanted. Breakfast was a bargain, and wait staff and cooks were very friendly people who seemed to be very happy with their jobs. I have to think that it all starts at the top, so kudos to management on a job well done. Will definitely stay here again. Large spacious , well decorated and clean rooms. We stayed two nights and room was cleaned and made up just like the first night.

Room Tip: Hotel off the road so it is quiet and nice indoor pool and jacuzzi. Plenty of eating places nearby,
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, December 10, 2012
Thank you for posting your review about your stay with us. It is always nice to hear that our staff are going above and beyond for our guests to make sure they have an amazing stay. It was a pleasure having you as our guest and we hope to see you again in the future.


Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Williamsburg

Address: 1624 Richmond Road, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Williamsburg
#5 Romantic Hotel in Williamsburg
#15 Family Hotel in Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Williamsburg 3*
Number of rooms: 119
Official Description (provided by the hotel):
Guests traveling to Williamsburg for leisure can enjoy our hotel's close proximity to a range of exciting area attractions. At the Hilton Garden Inn hotel guests will find everything required for a comfortable and memorable stay. One King or two Double Beds Large work desk with ergonomic chair Microwave, refrigerator and coffee maker Iron, ironing board and hairdryer Complimentary high-speed, wireless Internet access ... more   less 
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Also Known As:
Hilton Garden Inn Williamsburg Hotel Williamsburg
Williamsburg Hilton Garden Inn
Hilton Williamsburg

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