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“pretty average” 3 of 5 stars
Review of Hilton Garden Inn Williamsburg

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Hilton Garden Inn Williamsburg
3.0 of 5 Hotel   |   1624 Richmond Road, Williamsburg, VA 23185   |  
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2X Points Package
Ranked #13 of 79 Hotels in Williamsburg
Certificate of Excellence
washington,dc
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“pretty average”
3 of 5 stars Reviewed December 17, 2012

Not bad could get an update in rooms they r clean simple to the point we were there for one night so nuthing to remember great but average good location we were there for wine and colonial town not far to either and breakfast was nine dollwrs or so pp but we went out for that neway

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank roadrunner7826
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, December 19, 2012
Thank you for posting your comments about your recent stay with us. We are glad to hear that you enjoyed your stay. We hope to see you again in the future.


Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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739 reviews from our community

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FREDERICKSBURG
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed December 9, 2012

Just another great Hilton Family Hotel...You just can't go wrong with this chain. Staff were extremely friendly, accommodating, and professional.I mistakenly clicked on wrong type of room on website but staff was very helpful iin getting room I wanted. Breakfast was a bargain, and wait staff and cooks were very friendly people who seemed to be very happy with their jobs. I have to think that it all starts at the top, so kudos to management on a job well done. Will definitely stay here again. Large spacious , well decorated and clean rooms. We stayed two nights and room was cleaned and made up just like the first night.

Room Tip: Hotel off the road so it is quiet and nice indoor pool and jacuzzi. Plenty of eating places nearby,
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank STEPHEN W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, December 10, 2012
Thank you for posting your review about your stay with us. It is always nice to hear that our staff are going above and beyond for our guests to make sure they have an amazing stay. It was a pleasure having you as our guest and we hope to see you again in the future.


Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, North Carolina
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed December 3, 2012

The Hilton Garden Inns are our favorite hotel chain as they have thoughtfully designed their properties to meet our traveling needs without excessive formality or frills. Their Williamsburg property fits the mold perfectly. An excellent breakfast was served in a pleasant dining area and on the other side of the lobby area was a pleasant gathering area. The 4pm cookie and snack tray added to the pleasant and thoughtful atmosphere. Our room was quite comfortable, clean, well equipped, and the mattress and pillows perfect. The hotel's indoor pool, hot tub, and exercise area were well maintained, and the location was close to the Colonial Area, shopping, and within easy walking distance to a large number of restaurants. The hotel was a great and convenient way to enjoy the city and certainly lived up to our high regard for this Hilton chain.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank GauangellochTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, December 4, 2012
Thank you for posting your review about your current stay with us. It was a pleasure having you as our guest and we are glad to hear that you enjoyed staying with us. We hope to see you again the future.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Va
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 29, 2012

Another good Hilton Garden Inn experience. Very friendly front desk, close to numerous restaurants and shopping. Excellent breakfast with attentive staff. Room was more than adequate. Only small complaint would be the computer/desk chair. Very uncomfortable especially if you are a senior like we are!! Will definitely stay here next time we are in Williamsburg.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank CindyW109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, November 30, 2012
Thank you for writting about your recent stay with us. It was a pleasure having you as our guest and we are happy to hear that you enjoyed your stay with us. We look forward to seeing you in the future.


Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed November 28, 2012

Family stayed in Williamsburg overnight during a quick getaway over Thanksgiving weekend. The rooms themselves were clean but nothing special...interesting layout with the towel rack inside the shower. Neighborhood full of restaurants for convenience and very close to all attractions. The best part of this stay was the full breakfast for the three of us (myself, wife and son) for just 10 dollars more. Full cook to order with a chef on site preparing french toast, waffles and pancakes. Definitely exceeded my expectations!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank rstravelerMaryland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, November 30, 2012
Thank you for posting your review about your recent stay with us. It is always good to hear when our guests enjoy their stay with us. We are happy to hear that you loved our cook to order breakfast. You are correct that the Bed and Breakfast deal is the better option to go when staying at our hotel. We hope to see you again in the future.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
N Chesterfield
Level Contributor
41 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed November 16, 2012

Evening front desk attendant, Austin, made exceptional effort to get us settled including accommodations in rate because next day preventive maintenance program was scheduled near our check-out time. Morning breakfast was high lite by two very pleasant food attendants who filled our coffee mugs and were like fresh sunshine and just squeezed orange juice

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank rfp p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, November 25, 2012
Thank you for taking the time to write about your recent stay with us. It was always nice to hear that our staff is providing excellent customer service. It was a pleasure having you as our guest and we hope to see you again in the future.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed November 11, 2012

Upon checkin I was not given the room I had reserved. I have gold status with Hilton Honors and mentioned Tripadvisor and was told by the female "Soooo". The power went out during a storm and the staff was unprepared. All of the emergency lights did not work. There were no flashlights. When asked the status, the staff responded rudely, we do not have a phone. It was mentioned to maybe use a cell phone and they looked shocked. A large number of the guests gathered in the lobby. The staff was too interested in conversing with themselves and seemed irritated when approached. This location did not honor "Satisfaction Guaranteed". I will not return.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank FanofRome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, November 12, 2012
First of all, thank you for your review of your past stay at our hotel. I always appreciate hearing from our guests - including items of opportunity. I apologize that we were unable to accommodate your reserved room type. Our front desk department goes through a lengthy process each day to ensure that our guests receive exactly the room expected, however at times we do not have the same availability due to guests extending their stays with us. Once again, I apologize for the inconvenience and the level of service you received from our staff. If you would like to discuss your stay further, please contact me directly. I will be more than happy to rectify this situation with you. Thank you again for your comments.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Williamsburg

Address: 1624 Richmond Road, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Williamsburg
#3 Romantic Hotel in Williamsburg
#15 Family Hotel in Williamsburg
Price Range (Based on Average Rates):
Hotel Class:3 star — Hilton Garden Inn Williamsburg 3*
Number of rooms: 119
Official Description (provided by the hotel):
Enjoy our convenient location in the heart of Williamsburg's restaurant and entertainment district at the Hilton Garden Inn Williamsburg, VA hotel. All the attractions of Colonial Williamsburg are located just minutes away. Our hotel also boasts proximity to Jamestown, Yorktown, Busch Gardens Europe and Water Country USA. Find everything you need for work and relaxation in this Williamsburg, VA hotel. Benefit from complimentary WiFi throughout the hotel. With a complimentary 24-hour business center and meeting space for up to 125 people, the Hilton Garden Inn Williamsburg hotel is the stand-out choice for meetings and events in Williamsburg. Take advantage of our 24-hour fitness center, Pavilion Pantry(R) convenience store and indoor pool. Guest rooms feature all you need for work and relaxation with the latest technology and comforting amenities. ... more   less 
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Also Known As:
Hilton Garden Inn Williamsburg Hotel Williamsburg
Williamsburg Hilton Garden Inn
Hilton Williamsburg

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