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“You Will Not Be Disappointed” 5 of 5 stars
Review of Hilton Garden Inn Williamsburg

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Hilton Garden Inn Williamsburg
3.0 of 5 Hotel   |   1624 Richmond Road, Williamsburg, VA 23185   |  
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Busch Gardens Christmas
Ranked #10 of 79 Hotels in Williamsburg
Cary, North Carolina
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
“You Will Not Be Disappointed”
5 of 5 stars Reviewed December 3, 2012

The Hilton Garden Inns are our favorite hotel chain as they have thoughtfully designed their properties to meet our traveling needs without excessive formality or frills. Their Williamsburg property fits the mold perfectly. An excellent breakfast was served in a pleasant dining area and on the other side of the lobby area was a pleasant gathering area. The 4pm cookie and snack tray added to the pleasant and thoughtful atmosphere. Our room was quite comfortable, clean, well equipped, and the mattress and pillows perfect. The hotel's indoor pool, hot tub, and exercise area were well maintained, and the location was close to the Colonial Area, shopping, and within easy walking distance to a large number of restaurants. The hotel was a great and convenient way to enjoy the city and certainly lived up to our high regard for this Hilton chain.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, December 4, 2012
Thank you for posting your review about your current stay with us. It was a pleasure having you as our guest and we are glad to hear that you enjoyed staying with us. We hope to see you again the future.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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571 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • German first
  • Any
English first
Virginia Beach, Va
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 29, 2012

Another good Hilton Garden Inn experience. Very friendly front desk, close to numerous restaurants and shopping. Excellent breakfast with attentive staff. Room was more than adequate. Only small complaint would be the computer/desk chair. Very uncomfortable especially if you are a senior like we are!! Will definitely stay here next time we are in Williamsburg.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, November 30, 2012
Thank you for writting about your recent stay with us. It was a pleasure having you as our guest and we are happy to hear that you enjoyed your stay with us. We look forward to seeing you in the future.


Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 28, 2012

Family stayed in Williamsburg overnight during a quick getaway over Thanksgiving weekend. The rooms themselves were clean but nothing special...interesting layout with the towel rack inside the shower. Neighborhood full of restaurants for convenience and very close to all attractions. The best part of this stay was the full breakfast for the three of us (myself, wife and son) for just 10 dollars more. Full cook to order with a chef on site preparing french toast, waffles and pancakes. Definitely exceeded my expectations!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, November 30, 2012
Thank you for posting your review about your recent stay with us. It is always good to hear when our guests enjoy their stay with us. We are happy to hear that you loved our cook to order breakfast. You are correct that the Bed and Breakfast deal is the better option to go when staying at our hotel. We hope to see you again in the future.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
N Chesterfield
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 16, 2012 via mobile

Evening front desk attendant, Austin, made exceptional effort to get us settled including accommodations in rate because next day preventive maintenance program was scheduled near our check-out time. Morning breakfast was high lite by two very pleasant food attendants who filled our coffee mugs and were like fresh sunshine and just squeezed orange juice

  • Stayed November 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, November 25, 2012
Thank you for taking the time to write about your recent stay with us. It was always nice to hear that our staff is providing excellent customer service. It was a pleasure having you as our guest and we hope to see you again in the future.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed November 11, 2012

Upon checkin I was not given the room I had reserved. I have gold status with Hilton Honors and mentioned Tripadvisor and was told by the female "Soooo". The power went out during a storm and the staff was unprepared. All of the emergency lights did not work. There were no flashlights. When asked the status, the staff responded rudely, we do not have a phone. It was mentioned to maybe use a cell phone and they looked shocked. A large number of the guests gathered in the lobby. The staff was too interested in conversing with themselves and seemed irritated when approached. This location did not honor "Satisfaction Guaranteed". I will not return.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, November 12, 2012
First of all, thank you for your review of your past stay at our hotel. I always appreciate hearing from our guests - including items of opportunity. I apologize that we were unable to accommodate your reserved room type. Our front desk department goes through a lengthy process each day to ensure that our guests receive exactly the room expected, however at times we do not have the same availability due to guests extending their stays with us. Once again, I apologize for the inconvenience and the level of service you received from our staff. If you would like to discuss your stay further, please contact me directly. I will be more than happy to rectify this situation with you. Thank you again for your comments.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 5, 2012

The hotel is located on Richmond Road right in the heart of everything and close to Colonial Williamsburg (5 minutes) and Busch Gardens (15 minutes). There are tons of restaurants and great shops as well as two Outlet Malls with very nice stores. The caring staff and inviting lobby with fireplace made us feel right at home. Every morning there were complimentary hot beverages and every night all kinds of fresh baked cookies and hot beverages. The indoor pool and hot tub are open 24 hours so you can use them any time. Both were the perfect temperature and there were always plenty of fluffy, big towels close by when we were done. There are plenty of places to stay in the area, but this is one offers the best service and value. We can't wait to go back!

Room Tip: Spend just a few extra dollars and get one of their suites, which gives you a nice living area with...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asheville, North Carolina
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 4, 2012

about 10 -15 minutes from Historic Williamsburg, but right in the center of several restaurants and tourist shops. Very clean, pretty with every facility I could want, small but adequate fitness center, good private business center , pool and hottub. (I used all of these, but never got up earlier enough for the breakfast there at the hotel--although I don't think it was a free one). I am a member of Hilton honors and with the use of minimal points considering the age of the hotel and touristy locale, we stayed for 3 days. Staff was very helpful, would stop what they were doing for any inquiry or minor inconvenience.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, November 5, 2012
Thank you for taking time to write a review about your stay with us. It is always nice to hear that you are providing excellent service to our guests. It was an honor to have you at our hotel and we hope to see you again in the future.


Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Williamsburg

Address: 1624 Richmond Road, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Williamsburg
#5 Romantic Hotel in Williamsburg
#15 Family Hotel in Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Williamsburg 3*
Number of rooms: 119
Official Description (provided by the hotel):
Guests traveling to Williamsburg for leisure can enjoy our hotel's close proximity to a range of exciting area attractions. At the Hilton Garden Inn hotel guests will find everything required for a comfortable and memorable stay. One King or two Double Beds Large work desk with ergonomic chair Microwave, refrigerator and coffee maker Iron, ironing board and hairdryer Complimentary high-speed, wireless Internet access ... more   less 
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Also Known As:
Hilton Garden Inn Williamsburg Hotel Williamsburg
Williamsburg Hilton Garden Inn
Hilton Williamsburg

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