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“Disappointed” 1 of 5 stars
Review of Hilton Garden Inn Williamsburg

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Hilton Garden Inn Williamsburg
3.0 of 5 Hotel   |   1624 Richmond Road, Williamsburg, VA 23185   |  
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Ranked #10 of 79 Hotels in Williamsburg
Certificate of Excellence 2014
Charlotte
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
“Disappointed”
1 of 5 stars Reviewed November 11, 2012

Upon checkin I was not given the room I had reserved. I have gold status with Hilton Honors and mentioned Tripadvisor and was told by the female "Soooo". The power went out during a storm and the staff was unprepared. All of the emergency lights did not work. There were no flashlights. When asked the status, the staff responded rudely, we do not have a phone. It was mentioned to maybe use a cell phone and they looked shocked. A large number of the guests gathered in the lobby. The staff was too interested in conversing with themselves and seemed irritated when approached. This location did not honor "Satisfaction Guaranteed". I will not return.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, November 12, 2012
First of all, thank you for your review of your past stay at our hotel. I always appreciate hearing from our guests - including items of opportunity. I apologize that we were unable to accommodate your reserved room type. Our front desk department goes through a lengthy process each day to ensure that our guests receive exactly the room expected, however at times we do not have the same availability due to guests extending their stays with us. Once again, I apologize for the inconvenience and the level of service you received from our staff. If you would like to discuss your stay further, please contact me directly. I will be more than happy to rectify this situation with you. Thank you again for your comments.

Sincerely,

Kimberly Moore
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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605 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • German first
  • Any
English first
Dallas, Texas
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 5, 2012

The hotel is located on Richmond Road right in the heart of everything and close to Colonial Williamsburg (5 minutes) and Busch Gardens (15 minutes). There are tons of restaurants and great shops as well as two Outlet Malls with very nice stores. The caring staff and inviting lobby with fireplace made us feel right at home. Every morning there were complimentary hot beverages and every night all kinds of fresh baked cookies and hot beverages. The indoor pool and hot tub are open 24 hours so you can use them any time. Both were the perfect temperature and there were always plenty of fluffy, big towels close by when we were done. There are plenty of places to stay in the area, but this is one offers the best service and value. We can't wait to go back!

Room Tip: Spend just a few extra dollars and get one of their suites, which gives you a nice living area with...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asheville, North Carolina
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed November 4, 2012

about 10 -15 minutes from Historic Williamsburg, but right in the center of several restaurants and tourist shops. Very clean, pretty with every facility I could want, small but adequate fitness center, good private business center , pool and hottub. (I used all of these, but never got up earlier enough for the breakfast there at the hotel--although I don't think it was a free one). I am a member of Hilton honors and with the use of minimal points considering the age of the hotel and touristy locale, we stayed for 3 days. Staff was very helpful, would stop what they were doing for any inquiry or minor inconvenience.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, November 5, 2012
Thank you for taking time to write a review about your stay with us. It is always nice to hear that you are providing excellent service to our guests. It was an honor to have you at our hotel and we hope to see you again in the future.


Sincerely,

Kimberly Moore
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed November 3, 2012

Spa is not functioning properly as it should have high speed jets and temperature should be hot enough,

Breakfast is okay but cinnamon rolls are so hard to eat,

Bed mattress is hard and not comfort

I will not return to this hotel until the hotel needs major renovattion

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, November 5, 2012
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with your stay. We will take your comments under consideration as we continually work to improve our guest experience. Again, we apologize for the inconveniences that you experience, and we will be sure to make the appropriate adjustments. We hope you will consider staying with us in the future

Sincerely,

Kimberly Moore
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pembrokeshire, United Kingdom
Top Contributor
72 reviews 72 reviews
34 hotel reviews
Reviews in 52 cities Reviews in 52 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed November 2, 2012

Managed to get the 2 double beds at a discounted charge, which was good. When we arrived the staff were very professional and nice. The little touches were nice, such as chocolate chip cookies . The room was lovely and had all the essentials. iron, ironing board, hairdryer, handcream, shampoos, coffee maker etc. The room was nicely decorated and nothing to pick fault with. The bed was nice and comfy and the bathroom was a great place to relax in after a busy day.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lossiemouth, United Kingdom
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 10, 2012

My husband and I stayed here for 4 nights in september this year. Its situated in an ideal location for attractions such as Jamestown,Yorktown and Colonial Williamsburg, It is surrounded by a number of very good value for money eateries. The hotel, was very clean, very well presented and staffed by friendly, helpful staff who were very welcoming every day. Breakfast was a buffet which had a very good selection of cereals, cooked foods and pasteries to suit any palet. Free coffee and chip cookies were available each evening in the foyer a welcome site after a day out site seeing, THis hotel is well worth a stay its lovely.

Room Tip: Maybe ask for a room on the top floor, only for the view.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, November 4, 2012
Thank you for posting your reviews about your stay with us in September. We are glad to hear that you enjoyed your trip to Williamsburg. It was an honor to have you as our guest and we hope to see you again the next time you are in Williamsburg.

Sincerely,

Kimberly Moore
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, New York
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 27, 2012

The Hilton Garden Inn was as expected. Friendly staff; clean, adequate rooms (we had two for our group); bright common area with cookies and area info. Breakfast was included for one, since booking was direct through Hilton Honors vs. Expedia. Reasonable proximity to W&M, although not walking distance - few hotels really are. The area is a commercial area with restaurants and other hotels. Easy access.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, September 28, 2012
Thank you for posting a review about your stay with us. It is always nice to hear that our guests had an enjoyable stay. It was a pleasure having you as our guest and we look forward to seeing you again in the future.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Williamsburg

Address: 1624 Richmond Road, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Williamsburg
#4 Romantic Hotel in Williamsburg
#15 Family Hotel in Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Williamsburg 3*
Number of rooms: 119
Official Description (provided by the hotel):
Guests traveling to Williamsburg for leisure can enjoy our hotel's close proximity to a range of exciting area attractions. At the Hilton Garden Inn hotel guests will find everything required for a comfortable and memorable stay. One King or two Double Beds Large work desk with ergonomic chair Microwave, refrigerator and coffee maker Iron, ironing board and hairdryer Complimentary high-speed, wireless Internet access ... more   less 
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Also Known As:
Hilton Garden Inn Williamsburg Hotel Williamsburg
Williamsburg Hilton Garden Inn
Hilton Williamsburg

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