Upon checkin I was not given the room I had reserved. I have gold status with Hilton Honors and mentioned Tripadvisor and was told by the female "Soooo". The power went out during a storm and the staff was unprepared. All of the emergency lights did not work. There were no flashlights. When asked the status, the staff responded rudely, we do not have a phone. It was mentioned to maybe use a cell phone and they looked shocked. A large number of the guests gathered in the lobby. The staff was too interested in conversing with themselves and seemed irritated when approached. This location did not honor "Satisfaction Guaranteed". I will not return.