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“good hotel for the price” 4 of 5 stars
Review of Hilton Garden Inn Williamsburg

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Hilton Garden Inn Williamsburg
3.0 of 5 Hotel   |   1624 Richmond Road, Williamsburg, VA 23185   |  
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History Buff Package
Ranked #8 of 80 hotels in Williamsburg
Asheville, North Carolina
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
“good hotel for the price”
4 of 5 stars Reviewed November 4, 2012

about 10 -15 minutes from Historic Williamsburg, but right in the center of several restaurants and tourist shops. Very clean, pretty with every facility I could want, small but adequate fitness center, good private business center , pool and hottub. (I used all of these, but never got up earlier enough for the breakfast there at the hotel--although I don't think it was a free one). I am a member of Hilton honors and with the use of minimal points considering the age of the hotel and touristy locale, we stayed for 3 days. Staff was very helpful, would stop what they were doing for any inquiry or minor inconvenience.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, November 5, 2012
Thank you for taking time to write a review about your stay with us. It is always nice to hear that you are providing excellent service to our guests. It was an honor to have you at our hotel and we hope to see you again in the future.


Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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458 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • German first
  • Any
English first
Baltimore, Maryland
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 3, 2012

Spa is not functioning properly as it should have high speed jets and temperature should be hot enough,

Breakfast is okay but cinnamon rolls are so hard to eat,

Bed mattress is hard and not comfort

I will not return to this hotel until the hotel needs major renovattion

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, November 5, 2012
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with your stay. We will take your comments under consideration as we continually work to improve our guest experience. Again, we apologize for the inconveniences that you experience, and we will be sure to make the appropriate adjustments. We hope you will consider staying with us in the future

Sincerely,

Kimberly Moore
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
south yorkshire
Top Contributor
60 reviews 60 reviews
32 hotel reviews
Reviews in 43 cities Reviews in 43 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 2, 2012

Managed to get the 2 double beds at a discounted charge, which was good. When we arrived the staff were very professional and nice. The little touches were nice, such as chocolate chip cookies . The room was lovely and had all the essentials. iron, ironing board, hairdryer, handcream, shampoos, coffee maker etc. The room was nicely decorated and nothing to pick fault with. The bed was nice and comfy and the bathroom was a great place to relax in after a busy day.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort William, United Kingdom
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 10, 2012

My husband and I stayed here for 4 nights in september this year. Its situated in an ideal location for attractions such as Jamestown,Yorktown and Colonial Williamsburg, It is surrounded by a number of very good value for money eateries. The hotel, was very clean, very well presented and staffed by friendly, helpful staff who were very welcoming every day. Breakfast was a buffet which had a very good selection of cereals, cooked foods and pasteries to suit any palet. Free coffee and chip cookies were available each evening in the foyer a welcome site after a day out site seeing, THis hotel is well worth a stay its lovely.

Room Tip: Maybe ask for a room on the top floor, only for the view.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, November 4, 2012
Thank you for posting your reviews about your stay with us in September. We are glad to hear that you enjoyed your trip to Williamsburg. It was an honor to have you as our guest and we hope to see you again the next time you are in Williamsburg.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, New York
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 27, 2012

The Hilton Garden Inn was as expected. Friendly staff; clean, adequate rooms (we had two for our group); bright common area with cookies and area info. Breakfast was included for one, since booking was direct through Hilton Honors vs. Expedia. Reasonable proximity to W&M, although not walking distance - few hotels really are. The area is a commercial area with restaurants and other hotels. Easy access.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, September 28, 2012
Thank you for posting a review about your stay with us. It is always nice to hear that our guests had an enjoyable stay. It was a pleasure having you as our guest and we look forward to seeing you again in the future.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 24, 2012

I have stayed in this area a number of times and this property was ok at best. The location is off a bit, the front desk staff was preoccupied with something other than customer service. As a whole, less than I expect from a Hilton Garden Inn.

  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, September 25, 2012
Thank you for writing your review about your recent stay with us. I am sorry to hear that we did not "wow" you during our stay. We strive to make sure that every guest has an excellent experience at our hotel and it saddens me that you did not receive that from our front desk staff. I would like to personally apologize for the front desk not giving you the customer service that we expect them to deliver. Please feel free to contact me directly if you would like to further talk about your stay.

Sincerely,
Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orangeville, Illinois
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 24, 2012

I stayed here for work with a day of play added on. The staff were caring and attentive. I asked for a late checkout on Monday and they were quick to say yes, 1 pm. would be fine. At the nice breakfast they have, including a chef to make you fresh egg dishes, and he was quick as they come and good. I enjoyed the area, it's quiet and walking distance to several nice restaurants, and even a McDonald's too. Nice parking, and clean rooms with great large TVs. I'll definitely go back here when I work in Toano again or anywhere near here. The shopping is some of the best in the country.

Room Tip: Beware of a room with a west window, it means you have to keep the blinds drawn in the afternoon whe...
See more room tips
  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, September 25, 2012
Thank you for posting your review about your stay with us. It is always a pleasure to hear how great our staff is doing and that you experienced a wonderful stay. Please think of us again the next time you have to come to Williamsburg for business or pleasure.


Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Williamsburg

Also Known As:
Hilton Garden Inn Williamsburg Hotel
Hilton Garden Inn Williamsburg Hotel Williamsburg
Williamsburg Hilton Garden Inn
Hilton Williamsburg
Williamsburg Hilton
Address: 1624 Richmond Road, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Williamsburg
#12 Family Hotel in Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Williamsburg 3*
Official Description (provided by the hotel):
Guests traveling to Williamsburg for leisure can enjoy our hotel's close proximity to a range of exciting area attractions. At the Hilton Garden Inn hotel guests will find everything required for a comfortable and memorable stay. One King or two Double Beds Large work desk with ergonomic chair Microwave, refrigerator and coffee maker Iron, ironing board and hairdryer Complimentary high-speed, wireless Internet access ... more   less 
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