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“Everything was fine for W&M drop” 4 of 5 stars
Review of Hilton Garden Inn Williamsburg

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Hilton Garden Inn Williamsburg
3.0 of 5 Hotel   |   1624 Richmond Road, Williamsburg, VA 23185   |  
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Ranked #10 of 78 hotels in Williamsburg
Syracuse, New York
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Everything was fine for W&M drop”
4 of 5 stars Reviewed September 27, 2012

The Hilton Garden Inn was as expected. Friendly staff; clean, adequate rooms (we had two for our group); bright common area with cookies and area info. Breakfast was included for one, since booking was direct through Hilton Honors vs. Expedia. Reasonable proximity to W&M, although not walking distance - few hotels really are. The area is a commercial area with restaurants and other hotels. Easy access.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, September 28, 2012
Thank you for posting a review about your stay with us. It is always nice to hear that our guests had an enjoyable stay. It was a pleasure having you as our guest and we look forward to seeing you again in the future.

Sincerely,

Kimberly Moore
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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524 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • German first
  • Any
English first
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 24, 2012

I have stayed in this area a number of times and this property was ok at best. The location is off a bit, the front desk staff was preoccupied with something other than customer service. As a whole, less than I expect from a Hilton Garden Inn.

  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, September 25, 2012
Thank you for writing your review about your recent stay with us. I am sorry to hear that we did not "wow" you during our stay. We strive to make sure that every guest has an excellent experience at our hotel and it saddens me that you did not receive that from our front desk staff. I would like to personally apologize for the front desk not giving you the customer service that we expect them to deliver. Please feel free to contact me directly if you would like to further talk about your stay.

Sincerely,
Kimberly Moore
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orangeville, Illinois
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 24, 2012

I stayed here for work with a day of play added on. The staff were caring and attentive. I asked for a late checkout on Monday and they were quick to say yes, 1 pm. would be fine. At the nice breakfast they have, including a chef to make you fresh egg dishes, and he was quick as they come and good. I enjoyed the area, it's quiet and walking distance to several nice restaurants, and even a McDonald's too. Nice parking, and clean rooms with great large TVs. I'll definitely go back here when I work in Toano again or anywhere near here. The shopping is some of the best in the country.

Room Tip: Beware of a room with a west window, it means you have to keep the blinds drawn in the afternoon whe...
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, September 25, 2012
Thank you for posting your review about your stay with us. It is always a pleasure to hear how great our staff is doing and that you experienced a wonderful stay. Please think of us again the next time you have to come to Williamsburg for business or pleasure.


Sincerely,

Kimberly Moore
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bowie, Maryland
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 24, 2012

Good location for shopping the outlets etc. It is a pretty hotel with clean rooms and wonderful helpful staff. There were 4 women andwe had 2 rooms no one had any complains! Brightly lite parking lot and we all felt safe!!!! Some of us had stayed here before with our husbands so already knew it was a nice place .

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, September 25, 2012
Thank you for posting your review about your girl's weekend with us. I am happy to hear that you had a great time while staying at the hotel. You should check out our Shop to You Drop package the next time you stay with us. It includes gift cards to the Outlets and Yankee Candle. We look forward to seeing you again in the future.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Garden City, New York
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 22, 2012

Found this property via an offer from AAA. Had always wanted to visit the area and were very pleased that we did. Property is very clean and very friendly staff made the stay very pleasant. Morning b'fast was a good as most restaurants with individually cooked omelets, etc. Very nice experience. Very close to all attractions.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, September 25, 2012
Thank you for sharing your review about your stay with us. It is always nice to hear when someone enjoy's their stay with us. We hope that you will return to us again the next time you come to Williamsburg.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 5, 2012 via mobile

As a flight attendant I stay at a lot of hotels, my husband and I stayed for two nights and loved it! The rooms were clean, no problems getting a smoking room (which can be tough these days!). Great restaurants near by and the Pantry was great! Quick drive to the attractions! Big thank you to Nancy K on the front desk! Wonderful hospitality! The rooms were clean and well appointed with a huge bathroom! Thank you and we will be back!

Stayed September 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 4, 2012

Totally not my favorite Hilton Garden Inn - but it was suitable and clean. The rooms are quite dated with a 90-esque border and wallpaper. The beds were comfortable and linens were clean. The front desk staff is VERY nice!! The 2 ladies at the Breakfast Buffet were lovely - we had Jan and she was thoughtful and attentive. The price we paid was around $175 with tax and I thought that seemed a bit high.

Great location for Busch Gardens.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Williamsburg

Address: 1624 Richmond Road, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Williamsburg
#6 Romantic Hotel in Williamsburg
#10 Top resorts Hotel in Williamsburg
#14 Family Hotel in Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Williamsburg 3*
Official Description (provided by the hotel):
Guests traveling to Williamsburg for leisure can enjoy our hotel's close proximity to a range of exciting area attractions. At the Hilton Garden Inn hotel guests will find everything required for a comfortable and memorable stay. One King or two Double Beds Large work desk with ergonomic chair Microwave, refrigerator and coffee maker Iron, ironing board and hairdryer Complimentary high-speed, wireless Internet access ... more   less 
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Also Known As:
Hilton Garden Inn Williamsburg Hotel Williamsburg
Williamsburg Hilton Garden Inn
Hilton Williamsburg

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