We spent a week at this property and were consistently pleased with the cleanliness, amenities, and friendly staff. Ariel at the front desk went above and beyond each request. The breakfast is robust, fresh, & plentiful - and the area is clean thanks to Christina who ran a tight ship and kept the area clean in the midst of a group of 40+ kids! The room was modern and had all that we needed. And last but not least there was hot, fresh coffee & tea always available! I hope I can come back and bring my whole family - and if I do we will stay at Springhill Suites. Thanks to the entire staff for a great time.

We have stayed in this hotel before and have always been very happy with it. However, it has been two years since we were here. They since remodeled and now we don'tl ike it at all. Staff was very nice and helpful. First of all we looked at the business center. someone must have been drunk when they designed it. Computer very high up, so you need to stand while using it. We then went to our room. We started to unpack as we were going to stay several days. But couldn't find any dresser to put our clothes in. Opened up the closet to hang up a few things and then couldn't close the closet. Called for help someone came a few hours later. He said door gets stuck so you have to lift the door over it. Never did fix it. Went to put the TV on and realized no remote! So they had to send someone to bring me one. Breakfast used to be very nice and many choices. It wasn't so good. First of all no bread, only bagels, no fresh fruit and water for my tea was cold. People working the breakfast weren't so nice either. Front desk they were very nice. We won't stay here again or suggest it to other people.

My husband and I had a wonderful holiday weekend in Williamsburg, and a big part of that was due to the lovely staff! Everyone who works at the Springhill Suites that we ran into was exceptionally friendly and helpful, from the front desk to the kitchen to housekeeping. Although I did not get a couple of names (housekeeping and a maintenance(?) gentleman), the ones I had direct contact with were Crystal (even before we got there when I had called in with questions two days earlier - she remembered!), Anthony, and Marcia(?). More specifically: * Crystal - Offered great advice and was very knowledgeable of the area and attractions* Anthony - Offered great dining advice and managed to find me a phone charger to use for the weekend as I had forgotten mine at home* Marcia - A great personality who, upon hearing me get bummed that there was no sausage gravy that day, went back to the kitchen, fixed me a bowl, and brought it out to me - what a treat! We plan to visit the historic triangle every chance we get and you can be sure that we'll stay at the Springhill Suites by Marriot on Richmond Highway. BTW, we got a great deal for the 2 nights we were there. Also, our king room was quite nice, very roomy, and the decor was just right - good colors, which were also carried through to the lobby - a light, fun atmosphere, but still classy for that level of hotel, Thanks!

This hotel is great for families and weekend get-aways.
The rooms are well appointed & maintained.
If you arrive mid-morning Saturdays expect to wait for your rooms.
We had requested early check-in so as to drop off our belongings and still have most of the day to adventure through Williamsburg. Sadly, we didn't get into our rooms until nearly 4:30. That was disappointing since the hotel was only 65% full the night before.
The complimentary breakfast is okay. The food area needs to be policed more often. There was no fresh fruit and the waffle station was a mess.
The hot tub was luke warm at best and disappointing!