my family and I stayed at Springhill this August. One night my family and i were swimming in the indoor pool, went to bed, and woke up to find complete renovation/construction going on outside our room. The pool was completely drained and the entire dining area was boarded up. We were never notified such an obstruction was going to happen. In fact, our family woke that morning to get our complimentary breakfast in that dining room. We asked the front desk what was going on and they gave no apologies. They simply told us that breakfast would be served in the hotel across the large parking lot.
I complained to corporate and was directed to a manager from the hotel. The manager offered me one complimentary night stay. I explained that we lived 7 hours away and that was not feasible. Yet the manager was unwilling to compromise. I told her that she could keep her offer and I was very upset with the way my family and i were treated during our stay and after.
- Official Description (provided by the hotel):
- Fresh and modern, SpringHill Suites Williamsburg has been newly redesigned with business travelers and family vacationers in mind. We've thought of everything from spacious studio suites with new furnishings to friendly service and contemporary living amenities to keep you comfortable and relaxed. Ideally located near shopping and fun things to do, our location offers the perfect home base for visiting a near-endless list of top Williamsburg area attractions ... more less
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- Also Known As:
- Springhill Suites Williamsburg Hotel Williamsburg
- Williamsburg Springhill Suites