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“Bartender NEEDS To Wash Her Hands After Taking a Smoke Break” 2 of 5 stars
Review of Eagles at Kingsmill Resort

Eagles at Kingsmill Resort
1010 Kingsmill Road, Williamsburg, VA 23185
757.253.1703
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Ranked #127 of 303 Restaurants in Williamsburg
Price range: $30 - $30
Cuisines: American
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Restaurant details
Dining options: Reservations
Dining style: Casual Dining
Williamsburg, Virginia
Reviewer
3 reviews 3 reviews
3 restaurant reviews
5 helpful votes 5 helpful votes
“Bartender NEEDS To Wash Her Hands After Taking a Smoke Break”
2 of 5 stars Reviewed April 22, 2012

Located at the Kingsmill Resort, we stopped by this evening.

One bartende for the entire bar/lounge. Ordered wine and some appetizers.

Wine was okay...food was just so-so. Typical.
Then, she went outside by the near bar door. It was dark but we could see her puffing away on her cigarette. Standing right by the door. Came in...then IMMEDIATLY and I mean IMMEDIATLY, went to pour a beverage from the soda pour. Continued to mix beverages at the bar. NEVER washed her disgusting hands...pretty freakin GROSS. I would think it would be a health violation...touching other people's glasses/plates when you have not washed your hands.

I will report it to the resort manager. It was GROSS.

  • Visited April 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xanterra, Manager at Eagles at Kingsmill Resort, responded to this review, May 1, 2012
Thank you for submitting feedback on your experience at Eagles. Feedback left on TripAdvisor is personally reviewed as we look for ways to improve the products and services we offer here.

I am disappointed to read that one of our bartenders seemed to have neglected our guests in favor of a cigarette break, then proceeded to serve drinks without washing their hands first. We give our staff breaks throughout their shifts, however, we expect them to use breaks when it won't interfere with the service level provided to guests. For our staff that has a smoking habit, we require that they be mindful of the local smoking laws and the sanitary conditions we maintain at Kingsmill. Please accept my sincere apologies and rest assured that this situation will be further addressed with the entire Kingsmill staff.

Thank you for choosing to be a guest of Kingsmill Resort. If you decide to return to the resort at a later date, please ask for me so I can personally ensure that you are satisfied with your accommodations.

Robin Carson
General Manager
Kingsmill Resort & Conference Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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36 reviews from our community

Visitor rating
    13
    10
    6
    6
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Honolulu, Hawaii
Top Contributor
504 reviews 504 reviews
274 restaurant reviews
Reviews in 122 cities Reviews in 122 cities
776 helpful votes 776 helpful votes
“Nothing Special”
3 of 5 stars Reviewed April 21, 2012

We are residents of Kingsmill.

Came by AGAIN to try the wings. They were really good this time. Blue cheese was very watery and not enough celery for the order.

House wine was okay.

No real atmospere here..but is is just down the road from where we live.
Service was just okay. Nothing special. We hate when ANYONE calls us "darling"..because darling, the waitress wasn't. C+.

  • Visited April 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angmering, United Kingdom
Top Contributor
87 reviews 87 reviews
37 restaurant reviews
Reviews in 53 cities Reviews in 53 cities
29 helpful votes 29 helpful votes
“Pushy waitress”
3 of 5 stars Reviewed March 22, 2012

The waitress convinced most customers to order the house special, also the most expensive on the menu. Most were disappointed but convinced the waitress should go into sales. The food was okay nothing special.

Visited February 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, VA
Contributor
11 reviews 11 reviews
3 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“Delicious!”
5 of 5 stars Reviewed February 18, 2012

We ate here before our weekend conference during off-season. The restaurant was practically empty, but it took quite awhile for parties, including ours, to be seated. Once seated, though, our server was very friendly and efficient. The food was delicious!

Visited February 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Top Contributor
504 reviews 504 reviews
274 restaurant reviews
Reviews in 122 cities Reviews in 122 cities
776 helpful votes 776 helpful votes
“There is Better In Williamsburg”
2 of 5 stars Reviewed December 7, 2011

Went there the other night with my spouse. We live in Kingsmill, so we thought we would give it a try, as we had not been there in many months. The lighting in the bar was way to high. It was actually annoying. Ordered two glasses of house wine. The bill given said $25.00...should have been about $10.00. Told the bar tender and she fixed it. Place was not to clean. Typical. I guess this is why we have not gone there in months. We won't be returning.

  • Visited December 2011
    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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