Traveled with my family of four. When we first arrived, we noticed a large pile of wooden crates in the parking lot. It was an eye sore. The check in was great as we were able to check in about an hour early on the floor of our choice.
The mattress on the pull out bed was horrible. While on the mattress, you could feel the metal bars through the mattress. It was very uncomfortable. We put the King comforter on top of the mattress to cushion it some. The WiFi was spotty on several occasions. I asked the front desk if there was a problem and was told that it was probably the ISP.
The temperature in the breakfast area was very warm. This hotel breakfast seems to be very popular and seating was limited. The staff often couldn't keep up with the demand for food. Items such as the pastries ran out quickly and were not replaced in a timely manner. There were always long lines for the two waffle makers. Perhaps a third waffle maker should be added. One one occasion, I noticed moldy bread and saw that it was removed. Coffee was very good and well stocked. The cereal was good and milk was replaced often. The tables needed to be cleaned off more.
The carpet in the hotel room was dirty and needs to be shampooed. Housekeeping did a good job with replacing towels. A few times, the housekeeper arranged my daughter's stuffed animals in a cute way on the bed. It was sweet.
We didn't use the indoor pool, exercise room or arcade, but it was nice that they were available. The location of the hotel was very convenient to restaurants and shopping. It was very close to Colonial Williamsburg.
We would recommend this hotel and would stay here again.
Checkout was fast and easy and the gentleman at the front desk was friendly.
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- Also Known As:
- Comfort Suites Bypass Hotel Williamsburg