The rooms were fine. Our issue was with the reception desk. Our party of four arrived late in the evening and due to a mix-up by the third party Booking.com our date changes were not conveyed to the hotel and we were considered 'No Shows'. Nadia at the desk was particularly unhelpful and defensive. We were not pushy nor rude, nor was she busy, so why the attitude? We finally managed to check-in after we telephoned Booking.com in London to clarify matters, but the poor reception and unwelcome tone have made their negative mark. Would have moved to the many nearby accommodations if it were not for the late hour and our exhaustion. My travelling companions have emailed our feedback to the hotel, but a month later we have yet to get a reply. Perhaps better training in what it takes to succeed in the hospitality business would be helpful here.
- Official Description (provided by the hotel):
- After a busy schedule of meetings or a fascinating day exploring Williamsburg's historical attractions, retreat to the Hampton Inn & Suites Williamsburg-Central hotel. Swim laps in the indoor pool, unwind in the whirlpool or take a refreshing dip in the outdoor pool. Clock up some miles in the fitness center or help yourself to free tea and coffee and relax in the lobby. The business center is always open for catching up on work or contacting family back home. For breakfast, our hotel near Colonial Williamsburg offers Hampton's free hot breakfast every morning. Hampton's On the Run™ Breakfast Bags are available Monday to Friday for guests in a hurry. Relax in a guest room or suite and watch a movie on the flat-screen TV or surf the net with free high-speed internet access. Pick up a late night snack from the suite shop and get a fantastic night's sleep on the clean and fresh Hampton bed(R). Our hotel also offers meeting space for an intimate business meeting or social event ... more less
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- Also Known As:
- Hampton Inn And Suites Williamsburg-Central
- Hampton Inn & Suites Williamsburg-Central Hotel Williamsburg
- Hampton Inn Williamsburg
- Williamsburg Hampton Inn