The rooms were fine. Our issue was with the reception desk. Our party of four arrived late in the evening and due to a mix-up by the third party Booking.com our date changes were not conveyed to the hotel and we were considered 'No Shows'. Nadia at the desk was particularly unhelpful and defensive. We were not pushy nor rude, nor was she busy, so why the attitude? We finally managed to check-in after we telephoned Booking.com in London to clarify matters, but the poor reception and unwelcome tone have made their negative mark. Would have moved to the many nearby accommodations if it were not for the late hour and our exhaustion. My travelling companions have emailed our feedback to the hotel, but a month later we have yet to get a reply. Perhaps better training in what it takes to succeed in the hospitality business would be helpful here.