First of all, this hotel is beautiful. Its old and has an antique beauty to it. Its also in a prime location, literally walking distance to colonial Williamsburg, towns and shops, and the College of William and Mary. But the service really is what stood out to me. The concierge was friendly and helped us plan a personalized schedule for the day. She also gave us discounts to a number of different things, including admisson tickets and carriage rides. The dinner and breakfast staff was very caring and when I had on a slevless dress, a waitress brought over a shawl for me to borrow. All in all, a very lovley, comfortable hotel that I look forward to satying at again!