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“2nd Time staying here.” 4 of 5 stars
Review of Country Inn & Suites Williamsburg (Busch Gardens Area)

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Country Inn & Suites Williamsburg (Busch Gardens Area)
3.0 of 5 Hotel   |   7135 Pocahontas Trail, Williamsburg, VA 23185   |  
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Ranked #36 of 79 Hotels in Williamsburg
PHILADELPHIA
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
35 helpful votes 35 helpful votes
“2nd Time staying here.”
4 of 5 stars Reviewed September 7, 2013

This was our 2nd time staying here and will do it again.
Great, friendly staff, very good Breakfast, well presented and plenty of it.
Nice ,clean pool, Lovely quiet surroundings.
Very close to Busch gardens

My only problem was our Bathroom Floor,(Room 318) It needs updating,grout and caulking have seen better days

Join Carlson Club for discounts via E-mail.

Had a Great time here and at Busch Gardens.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISWilliamsburg, Manager at Country Inn & Suites Williamsburg (Busch Gardens Area), responded to this review, September 9, 2013
Hi Donald L,
Thank you so much for staying with us again. We realize you have many lodging options and are we love that you have choosen our hotel to call home when you're in Williamsburg. We look forward to your next visit.
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275 reviews from our community

Traveler rating
    87
    98
    51
    30
    9
See reviews for
181
44
2
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
  • Any
English first
Williamsburg
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 3, 2013

Spent two nights over Labor Day weekend. The hotel wasn't up to this chain's standards. The room was dated, especially the bathroom, room smelled musty and felt damp all weekend. Was a little nervous entering the hotel the second night with two young kids on bikes hovering at the front door. Don't expect to stay there again.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISWilliamsburg, Manager at Country Inn & Suites Williamsburg (Busch Gardens Area), responded to this review, September 9, 2013
Hi Marsha P,
Thank you for sharing your experience with us. On behalf of our entire staff I apologize that your stay with us was not up to the usually high standards we strive to maintain. I appreciate you bringing these problems to our attention and assure you that I will be working with all staff members to ensure these issues are addressed. We hope to have the opportunity to extend our hospitality if you are ever in the area again.
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Bethesda, Maryland
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 26, 2013

Stayed here for a night w/ my family after a 4 day stay in VA Beach to hit Busch Gardens on our way home. After being cooped up at the beach hotel, this place seemed to us like heaven. We got a suite at a VERY reasonable price and it was HUGE!! Kids (15 and 17) loved the space in the "living room" and the two bathrooms as well as an additional vanity were a huge hit. Room was clean and beds were comfortable. After getting a stiff neck at the last hotel, pillows here was soft and inviting. Woke up feeling great. Staff was efficient and friendly and the free breakfast, which I normally wouldn't take advantage of, was a really pleasant surprise. There was actual food (bacon, eggs, waffles) and plenty of it. Free Wi-Fi signal was strong and fast. Would recommend to anyone going to Williamsburg. Great value.

Room Tip: Get a suite, it's worth it.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISWilliamsburg, Manager at Country Inn & Suites Williamsburg (Busch Gardens Area), responded to this review, September 9, 2013
Thank you for telling us about your visit. We are glad you stopped on your way home from the beach & that you had such a good stay with us. We find that our suites really work out well for families and are glad you enjoyed the space. Maybe next trip you'll spend 4 days in Williamsburg (there's lots to do) ?
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Toronto, Canada
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 24, 2013 via mobile

Stayed here after checking out of a comfort inn down the on bypass, needed Internet access. They had better wifi. The hotel was nice inside, clean, warm feeling. Room was spacious and nice. LCD tv. Great shower. Coffee and teas all day. Staff nice. The breakfast was very good, lots of choice. Bacon, warm scrambled eggs, boiled eggs, yogurt, waffles, bread, choices, oatmeal, cereal, and even fruit salad that was an added touch. If you want to spend the 110. 00, it is worth it. Great start for the day, we went to busch gardens. I would return.

Stayed August 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISWilliamsburg, Manager at Country Inn & Suites Williamsburg (Busch Gardens Area), responded to this review, September 9, 2013
Thank you for sharing your experience on TripAdvisor. We are glad to hear that you enjoyed your visit (and breakfast). We know you have many lodging options and we appreciate you choosing our hotel. We will see you on your next trip to Busch Gardens.
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N Saint Paul
Top Contributor
63 reviews 63 reviews
40 hotel reviews
Reviews in 42 cities Reviews in 42 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 23, 2013

It was very hot and the pool hit the spot. The staff was very friendly, I got the last room of the night. The breakfast was the highlight. "Crispy Cream" donuts (a first for my kids). The other parts of the breakfast we good too.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISWilliamsburg, Manager at Country Inn & Suites Williamsburg (Busch Gardens Area), responded to this review, September 9, 2013
Thank you so much for your glowing review. We are always pleased to hear that our guests have enjoyed their time with us. Please tell the kids "I love the Krispy Kreme too." We hope to see you again.
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Hampstead, North Carolina
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 22, 2013

Ann and her staff made a bad situation (power outage for almost a full day) tolerable. They offered money back and/or putting us up elsewhere but we decided after a long day at Busch gardens to stick with them for the night. Glad we did, breakfast was on time and tasty. Would stay there again

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISWilliamsburg, Manager at Country Inn & Suites Williamsburg (Busch Gardens Area), responded to this review, September 9, 2013
Hi Bill M,
Thank you so much for "sticking with us" during the power outage. We are glad you enjoyed your stay despite this problem. And thank you for your kind remarks about our staff. We look forward to seeing you soon.
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Sinking Spring, Pennsylvania
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 21, 2013

Booked room for 4 days in August 2013 for our annual Bush Gardens vacation. When we checked in the room we found trash under the air conditioning unit. We over looked this as we were tired. The next day our kids were getting showers and removed a towel from the rack only to find the towel full of hair. The hair actually went well with the hair in the tub. My wife went down to the front desk and complained. The front desk clerk was great in finding us another room.

We've stayed at a couple of Country Inn and Suites and this was definitely the worst one we've stayed at. On a good note, the breakfast was good and the coffee was hot...

  • Stayed August 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISWilliamsburg, Manager at Country Inn & Suites Williamsburg (Busch Gardens Area), responded to this review, August 26, 2013
Thank you for taking the time to tell us about your stay. I want to express our sincerest apologies for the cleanliness issues you experienced. Although it is never pleasant to hear that we have failed to deliver at the level of service we strive to maintain, we do need to be made aware of these situations. I have addressed your concerns with staff members and assure you that we are working deligently to correct all of these issues. Again, we apologize for the problems you encountered and hope you will give us another opportunity to extend our hospitality.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Williamsburg (Busch Gardens Area)

Address: 7135 Pocahontas Trail, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 79 Hotels in Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites Williamsburg (Busch Gardens Area) 3*
Number of rooms: 88
Official Description (provided by the hotel):
Our friendly & attentive staff invites you to "Be Our Guest" at the Country Inn & Suites – Williamsburg East. Let us delight you with outstanding service in a warm country setting. For your comfort & enjoyment we are pleased to offer a smoke-free family friendly facility with a seasonal outdoor pool, picnic area, video game room, fitness room, restaurant, laundry facilities, wireless internet access, library, complimentary breakfast & fresh baked cookies. Whether you are traveling on business or for pleasure our central location, just 2 miles from Busch Gardens, 1 mile from Colonial Williamsburg and close to shopping, dining & golf make us the perfect location for all that Williamsburg has to offer. ... more   less 
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Also Known As:
Country Inn And Suites Williamsburg (Busch Gardens Area)
Country Inn & Suites Williamsburg (Busch Gardens Area) Hotel Williamsburg
Country Inn Williamsburg East
Williamsburg Country Inn

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