The only downside to this hotel is the poor cell phone reception. If you are attached at the hip to your cell phone, this might not be the place to stay. Other than that, it is a great hotel. The location is great - walking distance to the Colonial Williamsburg Visitor's Center and to the shuttle bus system. The rates are decent, when compared to other hotels in the area. The rooms are modern and laid out well. We were afraid, based on some of the pictures, that the rooms were old and poorly furnished. Luckily these were just some bad pictures and the rooms were great! The customer service was top notch.