My husband & I & sometimes my kids and extended family have been here many times. When we called to make reservations the rates for April were not available yet so we made the reservation being told when the information becomes available we would receive a phone call back. When we called last month a new computer system was being installed and again we were told we would receive a call with answers to our questions. I'm still waiting for all these calls. My husband & I are currently staying here for a week. Last year and yesterday we were left without toilet paper. It seems the people cleaning are not reminded to check the toilet paper. I have not been happy the last 2 days because I have not been able to get a key for a locker. Yesterday my husband locked my stuff in his locker. Today I was given a key to the "family" locker and I had to wait for a father and his kids to finish so I could use it. There are plenty of things to do here. We always have a great time in spite of the lack of customer service. I will say the staff this year is much nicer then last year, but the staff when Busch owned it was the best. The internet in the room is bad. It needs to be updated so it works better. Very good spa. Even with these issues we really enjoying our time here.
- Official Description (provided by the hotel):
- Kingsmill Resort is situated on 2,900 protected acres along the James River in historic Williamsburg, Virginia. At Kingsmill, we invite our guests to experience a relaxing retreat where casual elegance provides the perfect backdrop for a stress‐free getaway. Guest can relax in 425 exquisite villa‐style guest rooms and suites overlooking the sparkling James River. Situated adjacent to Busch Gardens, 5 minutes from Colonial Williamsburg. ... more less
- Reservation Options:
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- Also Known As:
- Kingsmill Resort Williamsburg
- Kingsmill Hotel Williamsburg