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“Good value” 4 of 5 stars
Review of Westgate Historic Williamsburg

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Westgate Historic Williamsburg
3.0 of 5 Hotel   |   1324 Richmond Road, Williamsburg, VA 23185 (Formerly Heritage Inn)   |  
Hotel amenities
Ranked #22 of 78 Hotels in Williamsburg
GreenLeadersSilver level
Lyndhurst, New Jersey
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Good value”
4 of 5 stars Reviewed August 12, 2013

Came down for July 4th weekend, checked in July 2-4, 2013. Stood in a studio room. Room was a bit small for my taste, but that's my own fault as I was comparing it to Westgate Lakes down in Orlando. It was definitely comfortable and clean, however. The studio has a small kitchenette with a refrigerator to store items, a queen size bed, and a sofa that turns into a double bed.

Check in was great, customer service very friendly. I was traveling with a guest with a disability and when I saw the receptionists making conversation with him, it was very nice on their part.

Pool was nice and clean. They have an great life size chess board on the pool deck, spent a good hour playing on that.

I would definitely stay at this hotel again.

Room Tip: If you are used to renting studios at other hotels, I recommend renting a one bedroom at this one...
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Historic Williamsburg, responded to this review, September 11, 2013
Thank you so much for taking the time to let us know about your experience here at the Westgate Historic Williamsburg Resort. We train our staff to be friendly, welcoming, and helpful. We are glad that you were able to enjoy the room amenities, resort amenities, as well as our great location! We really look forward to you and your loved ones staying with us again in the future!
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285 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
New York
1 review
5 of 5 stars Reviewed August 11, 2013

We had a three bedroom suite with a full kitchen (equipped with dishes and cookware). Each room had its own bathroom with a Jacuzzi tub. The Master bedroom had a two person Jacuzzi and extremely spacious shower. The grounds were clean and well kept. The rooms were spacious and clean. The family felt comfortable and had a great stay. We were all very happy!

Room Tip: Try to get a three bedroom suite if possible.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Historic Williamsburg, responded to this review, September 11, 2013
We are very happy to hear you had an awesome experience at our Westgate Historic Williamsburg Resort! Thank you so much for taking the time to review your stay with us. It’s great to hear you found value in your in room amenities. We would be honored if you would come back and see us soon!
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Brookneal, Virginia
1 review
3 of 5 stars Reviewed August 8, 2013

As a timeshare owner, we were very disappointed with the studio size of this resort. The microwave is old, as is the TV, and there are no other cooking facilities other than the microwave. There was no dishwasher, even though the cabinets were full of dishes. Our biggest complaint was we found housekeeping had come in to our room while we were gone, then woke us up again the next day for some unknown reason. (We didn't open the door . . just told them we "were" still sleeping.) Otherwise, if you are staying just for one night, and are by yourself, this wasn't bad. I was with my daughter and we found it to be extremely cramped.

Room Tip: If you don't want to be woke up by housekeeping, request "no service" at the front des...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Historic Williamsburg, responded to this review, September 23, 2013
Every time we receive a review from a guest we want to thank you for taking the time to do so, and we appreciate you providing us with your business. Our guests are always number one, and your responses make us want to work even harder to provide an exceptional experience for you. Thank you again and we hope you will visit us again, so that we can provide a greater experience.
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New Orleans, Louisiana
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 2, 2013

When we made the reservation our credit card was charged for the full amount. Then when we showed up an additional $50 was charged on the credit card for "incidentals."

We rented a suite that was supposed to have two beds, a full-size bed and a sofa-bed. The room had a smell and the sofa-bed was not made, there were no sheets in the room, and the mattress was so thin that we could feel all of the springs. We didn't take the room and were instead directed to another room that had two twin beds. The elevator to that room had a horrible smell of mold. The second room had an overpowering small of either mold or some kind of artificial scent. We were told that the smell was a room freshener used in every room.

We left and got a room a chain hotel down the street which was considerably less.

Room Tip: Smell rooms in advance.
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  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Historic Williamsburg, responded to this review, September 23, 2013
Thank you for staying with us! We love to hear back from our guests on their experiences. We focus on providing the best experience that we can for our guests, so your review will be used for just that. We hope that you will make Westgate Historic Williamsburg your choice in the future so that we may provide a superior experience.
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Lafayette, Colorado, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 31, 2013

We were in a studio room using a certificate from our timeshare ownership at another resort. The room was adequate but quite small. There was no nightstand on one side of the bed because it was right next to the window. The coffee maker barely worked, we had no hot water on the first morning and there was no iron in the room. The TV was quite old. However, housekeeping addressed the problems right away (except for the TV and the nightstand). I didn't ask to have the room made up and it was not during our stay. All in all, our stay was fine and close to the attractions.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Historic Williamsburg, responded to this review, September 23, 2013
Thank you for your feedback. It was our delight to have you stay us. We understand you had some concerns during your stay. Guest feedback is vital, so that we can provide the best service we can. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bowie, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 25, 2013

I was happy to find a "one bedroom SUITE" near the Colonial Williamsburg city for just under $200 for the night. We were only staying one night and we wanted to stay in style. It was my husband and two young boys and myself staying. We booked on Booking.com. To me, a "one bedroom suite" indicates a bedroom and a separate living area. When we got there late in the evening, I was excited to see our suite! We opened the door and there was the bedroom. I looked around for the rest of the suite and there wasn't any! This was nothing but a hotel room, and a very small one at that! The front desk called to see if all was ok, and I asked if this was actually a "suite" and was told it was. It had a pullout love seat with the dirtiest, most stained, disgusting mattress I've ever seen! The fitted sheet provided came nowhere near fitting it, so we had to use an extra blanket we found as a fitted sheet. My husband and one of the boys slept on it. He said it was horrible!

You couldn't get from the bed to the bathroom without having to crawl over the sofa bed because it extended all the way across the room! Except for that mattress, it appeared to be a clean room. It appeared to be newly painted as well. We took a late night swim, and the bottom of the pool was a bit slimy in areas. The staff was friendly and nice. We could hear everything through our walls from the room next door, including the TV.

I wouldn't stay there again. Don't let the term "suite" fool you! It was pretty dang expensive for a tiny hotel room!

Room Tip: Ask specifically what your room is like. Don't think a "suite" is an actual suite! Ou...
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  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Historic Williamsburg, responded to this review, July 26, 2013
We truly appreciate your comments about your recent stay with us. Please accept our apologies in regard to your overall stay. The issues encountered by you will be shared with management in order to make sure we are providing the best service we can. We hope that you will give us another opportunity to exceed your expectations.
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Orlando, FL
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 23, 2013

I received a 3 day, 2 night stay as part of a charity auction package I purchased and we used it on our family summer trip. The staff was extremely helpful and nice throughout our stay. The suite was very clean and the accommodations over all are definitely ideal, especially if you're wanting to save money on eating out as there is a grocery store just around the corner to where you can fill up the fridge and a full working kitchen to make your breakfast, lunch or dinner in your suite. Also, each room has been assigned an historical figure name and they have a binder that give you a summary of the various historical figures which my son enjoyed. Will definitely stay here again if we visit Williamsburg again!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Historic Williamsburg, responded to this review, July 24, 2013
We appreciate you taking the time to share your experience. Our staff strives to be attentive & give great service, and we're delighted to see that you experienced that. We are glad that you were able to enjoy the room amenities and our great location! We really look forward to you and your family staying with us again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westgate Historic Williamsburg

Address: 1324 Richmond Road, Williamsburg, VA 23185 (Formerly Heritage Inn)
Location: United States > Virginia > Williamsburg
Amenities:
Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Williamsburg
#21 Family Hotel in Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Westgate Historic Williamsburg 3*
Number of rooms: 87
Official Description (provided by the hotel):
Westgate Historic Williamsburg is located within a six-mile radius of attractions including Busch Gardens, shopping areas and restaurants. Close to the Historic Area, you can take a walk back in time and explore the 18th century. Go for a walking tour during the day, and then ride in a horse-drawn carriage at night. Westgate Historic Williamsburg offers comfortable, economical lodging and accommodations. The resort features include an outdoor pool, hot tub, exercise and game room. ... more   less 
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Also Known As:
Westgate Historic Williamsburg Hotel Williamsburg
Westgate Historic Hotel Williamsburg
Williamsburg Westgate Historic Hotel

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