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“Five stars for Tony Clarke at the Westgate Historic Williamsburg!” 5 of 5 stars
Review of Westgate Historic Williamsburg

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Westgate Historic Williamsburg
3.0 of 5 Hotel   |   1324 Richmond Road, Williamsburg, VA 23185 (Formerly Heritage Inn)   |  
Hotel amenities
Ranked #20 of 78 hotels in Williamsburg
GreenLeadersSilver level
Boston, Massachusetts
1 review
“Five stars for Tony Clarke at the Westgate Historic Williamsburg!”
5 of 5 stars Reviewed May 2, 2013

I took my 10-year-old nephew and 86-year-old mom on a road trip from Boston, MA to Washington, DC, Alexandria, Williamsburg, Jamestown and Yorktown, VA during school vacation week. We left Alexandria to go to the Westgate in Williamsburg, and I relied on my GPS to direct us. We were on a dark highway at 9:30 pm when the GPS said "arriving at destination". Panicked, and in the middle of nowhere, (I left the Virginia map at our previous hotel), we got off at the next exit in search of an open gas station and guidance. A very nice couple at the station pointed us towards Williamsburg, and said we had gone about an hour out of our way. We stopped for further directions to Colonial Williamsburg, and once we were closer to our destination, called the hotel to ask for specific directions to the Westgate. I spoke with Judy who gave me instructions and said we were 15 minutes away. It was dark, and we drove around for a half hour, having missed, or not able to recognize any of the signs. I called the hotel again, and on the other end of the line was Tony Clarke. He very kindly and patiently stayed on the phone with me until we arrived at the front entrance of the Westgate Resort to a standing ovation at midnight. With his reassuring manner, he helped calm a carful of extremely anxious travelers. I was never happier to see anyone, and will always remember the kindness he showed us.

With all the tragic and negative news we hear daily, especially from our hometown of Boston, it's easy to be cynical. Tony is a shining example of the kindness of strangers, and someone who goes the extra mile. I hope the Westgate Historic Williamsburg management recognizes the stellar employee they have in Tony Clarke. We won't forget him.

Kudos also to the gentleman in security who was part of our late-night welcoming committee. He allowed us to park out front and took our bags to our room, refusing to accept a tip.

Stayed April 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Historic Williamsburg, responded to this review, May 6, 2013
Thank you for sharing your wonderful experience at Westgate Resorts Historic Williamsburg. We teach our entire team the importance of going above and beyond, and it is gratifying to hear that our team has done something extraordinary. We are not surprised about your remarks about Tony-he does this for all of our guests. We are glad you experienced our 5 Star Service. Please come visit us again.

Sincerely,
The Westgate Team
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254 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Orlando, Florida
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 30, 2013

Just spent a week on the property and found great employees, with outstanding desires to assist you in any way. Margit, our consierge' ...OUTSTANDING!, Chris....great personality, quick witted and both folks are a huge asset to the Westgate Family.
This property although smaller than most is great and what it lacks in size makes up for it by having GREAT personnel on staff.....ALL with one goal.....customer satisfaction. Room , spotless, clean, all electronics working adequately, good bang for the buck.. My One bedroom unit was ample in size and very neat.

Room Tip: When you arrive, ask to see Chris or Margie( our outstanding consierge), they will guide you to rea...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Historic Williamsburg, responded to this review, May 6, 2013
We appreciate you sharing “The Good Side of Westgate”. We take pride in offering first class service to all of our guests. We are glad to hear you enjoyed your one bedroom villa and that it was spotless, clean, and provided adequate space. Thank you for allowing Westgate Resorts Historic Williamsburg to be a part of your vacation experience.

Sincerely,
The Westgate Team
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York, United Kingdom
Top Contributor
63 reviews 63 reviews
13 hotel reviews
Reviews in 28 cities Reviews in 28 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed April 26, 2013

Positive - safe, very comfortable beds, useful kitchen and great shower.
Negative - dark studio, cramped with no comfortable seating, no pool drinks or service.

My husband and I - we are Westgate owners - stayed in a studio - the fact that a previous reviewer said that it was suitable for one person - says it all. The studios are in a block on three floors. The only window looks on to the covered walkway - has screening and nets - so the accommodation is very dark. We had 2 queen beds, a small table and two bar stools - so nowhere comfortable to sit. We lay on the beds. There is no balcony - we felt very cooped up and have been in far superior hotel rooms. A small kitchen which was very useful and a good shower and bathroom completed the accommodation. Our 'personal concierge' was too full on - accusing us of having our guard up - well we had travelled overnight from the UK and as independent travellers we like to make our own plans. Finally, although the beds were extremely comfortable we left early - having got fed up with the dark, oppressive nature of the room - and we are usually easily pleased. On unpacking at our next accommodation I have discovered that all my clothes smell.There is a pool, hot tub, table tennis, childrens play area, chess and shuffle board - but little atmosphere.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Historic Williamsburg, responded to this review, May 6, 2013
We appreciate your feedback and are sorry to hear we did not meet your expectations. Please accept our apology. You pointed out a number of things that we can improve on, but you also mentioned some good things about Westgate. Thank you for mentioning our outdoor pool, hot tub and playground. We also offer chess, table tennis, and corn hole.

Sincerely,
The Westgate Team
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Northern Virginia
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 24, 2013

We have stayed here twice as we travel to Williamsburg often. We stayed in suites each time and found them clean, functional and comfortable, but not tremendously large. We book it as we would any hotel and not the time-share route. The location is a little far from Colonial Williamsburg, but it is walkable. Our only complaint has been the check in and check out process (not the people). It seems more cumbersome than hotels we normally stay at. Perhaps that is a function of the time-share aspect. All-in-all we find it very suitable when it is just the two of us staying in town.

Room Tip: The junior suites are a reasonably good value and appropriately sized for two people.
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Historic Williamsburg, responded to this review, May 6, 2013
Westgate Resorts is a pleasant place to stay in Williamsburg. The resort is about a half mile from the College of William & Mary and Colonial which makes it one of the premiere locations in Williamsburg. Thank you for sharing your check-in and check-out experience we will continue to find ways to make this process more efficient. We are glad all in all you were pleased with your stay. We appreciate you choosing Westgate Resorts not once, but twice.

Sincerely,
The Westgate Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockland, Massachusetts
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 22, 2013

Stayed there twice last week. One night by myself in a studio and the second visit we were in a one bedroom. Studio is a little smaller then most but sufficient for one person. Great location with walking distance of historic downtown. Staff was very friendly, especially Audry, Kaqul, Chey, Eduardo and Kris.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Historic Williamsburg, responded to this review, May 6, 2013
We are glad that Westgate Resorts provided you an excellent place to stay in Historic Williamsburg. Our staff takes pleasure in meeting the expectations of our guests. As you stated, we have a prime location within walking distance of the historic downtown area. We also have accommodations that will sleep from one to eight people. Thank you for visiting us twice and we look forward to seeing you again on future trips to Williamsburg.

Sincerely,
The Westgate Team
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Greenwich, Ohio
Contributor
15 reviews 15 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed April 20, 2013

Spent April 6-13 at this resort, we have been Westgate owners for many years and this was the worst Westgate we have ever stayed at. Have no complaints at all about other Westgate locations. Our room had not been cleaned for many months. How could you tell you ask, well there was spilt coffee on the stove top, food on the stove door and refrigerator door, skillet was dirty. Thick dust on the fans, cobwebs above the fans, thick dust on the baseboards, outlets, panes of doors, molding, dust and cobwebs behind bedroom door. Microwave vents had visible dust, plus vents on the room itself, soap scum on shower walls. Water droplets ran from someones hands running down bathroom walls. Things that were broken: tiolet paper holder (fell off), shower handle (fell off), toilet moves when you sit, bedroom carpet lifted by the hottub, open floor seams in kitchen, frig is not level, dishwasher not attached. Mgr sent cleaning staff back to our room, but only cleaned fan blades, nothing else. To top it off the manager didn't do anything else after that or what she should have to make it all right. Just made excuses. Purchased our own cleaning products to get us through the week. We took pics off all these things and put in a complaint. Will NEVER stay here again. When we left for the week there was another lady outside ready to complain about her room also. Fortunately, we spent all of our time at Colonial Williamsburg, Jamestown and Yorktown which was great, plus had awesome weather.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Historic Williamsburg, responded to this review, May 6, 2013
We apologize for your horrible experience. We obviously failed to meet your and our own expectations. We value customer feedback, especially owners, because it allows us to improve our product and service to our guests. Westgate Resorts and Williamsburg is a wonderful place to visit-it is a short drive to Yorktown, Jamestown, Virginia Beach and Washington D.C. is a day trip away.

Sincerely,
The Westgate Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Brunswick, New Jersey, United States
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 19, 2013

I will start with the fact that the Front Desk Staff (Tony from Baltimore and a lovely woman from New York whose name I sadly forget) were perhaps the friendliest people I have ever met. I was then directed to the concierge who sternly informed me that if I didn't maintain a handwritten slip of paper on my dashboard I would be towed.

I booked as a guest, presumably filling an empty room their timeshare members had not filled. After check-in, I was shown to the elevator through the CEO's hall of narcissism with photos of him with various celebrities, up to my floor which reeked of a sickly-sweet air freshener. My room was a B room, which meant it adjoins another room and is separated by a locked but paper thin door. Everything from the next room was audible; thankfully, they were only interested in having a conversation. The room was fairly well equipped with everything from a fridge to a blender, but no room for a bedside table on both sides of the bed. The toilet was like a jet engine but still took about 5 seconds of holding the handle down to fully flush. The Shower/Bath featured jets and bubbling mechanisms with a warning on the side telling you how to enter. You need to be a giraffe to do so.

No free WiFi or access to the benefits of being a member.

Overall, not bad. The personality of the front desk staff the night I checked in kept me from complaining in person.

My advice to Westgate: If you want to fill your rooms, fine. Treat those of us that fill your rooms when you can't with the same courtesy your give your members.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Historic Williamsburg, responded to this review, May 3, 2013
Thank you for the kind words about Tony and Judy, who are a part of our great Front Desk team. Westgate Resorts Historic Williamsburg is within walking distance of Colonial Williamsburg and many restaurants. Thank you for taking the time to give us your feedback which gives us the opportunity to correct our shortcomings. We apologize for those shortcomings. We promise to provide a better vacation experience for you on your next visit to Williamsburg.

Sincerely,
The Westgate Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Westgate Historic Williamsburg

Address: 1324 Richmond Road, Williamsburg, VA 23185 (Formerly Heritage Inn)
Location: United States > Virginia > Williamsburg
Amenities:
Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Williamsburg
#19 Romantic Hotel in Williamsburg
#22 Family Hotel in Williamsburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Westgate Historic Williamsburg 3*
Official Description (provided by the hotel):
Westgate Historic Williamsburg is located within a six-mile radius of attractions including Busch Gardens, shopping areas and restaurants. Close to the Historic Area, you can take a walk back in time and explore the 18th century. Go for a walking tour during the day, and then ride in a horse-drawn carriage at night. Westgate Historic Williamsburg offers comfortable, economical lodging and accommodations. The resort features include an outdoor pool, hot tub, exercise and game room. ... more   less 
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Also Known As:
Westgate Historic Williamsburg Hotel Williamsburg
Westgate Historic Hotel Williamsburg
Williamsburg Westgate Historic Hotel

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