I will start with the fact that the Front Desk Staff (Tony from Baltimore and a lovely woman from New York whose name I sadly forget) were perhaps the friendliest people I have ever met. I was then directed to the concierge who sternly informed me that if I didn't maintain a handwritten slip of paper on my dashboard I would be towed.
I booked as a guest, presumably filling an empty room their timeshare members had not filled. After check-in, I was shown to the elevator through the CEO's hall of narcissism with photos of him with various celebrities, up to my floor which reeked of a sickly-sweet air freshener. My room was a B room, which meant it adjoins another room and is separated by a locked but paper thin door. Everything from the next room was audible; thankfully, they were only interested in having a conversation. The room was fairly well equipped with everything from a fridge to a blender, but no room for a bedside table on both sides of the bed. The toilet was like a jet engine but still took about 5 seconds of holding the handle down to fully flush. The Shower/Bath featured jets and bubbling mechanisms with a warning on the side telling you how to enter. You need to be a giraffe to do so.
No free WiFi or access to the benefits of being a member.
Overall, not bad. The personality of the front desk staff the night I checked in kept me from complaining in person.
My advice to Westgate: If you want to fill your rooms, fine. Treat those of us that fill your rooms when you can't with the same courtesy your give your members.