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“wow” 5 of 5 stars
Review of Westgate Historic Williamsburg

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Westgate Historic Williamsburg
3.0 of 5 Hotel   |   1324 Richmond Road, Williamsburg, VA 23185 (Formerly Heritage Inn)   |  
Hotel amenities
Ranked #19 of 78 hotels in Williamsburg
GreenLeadersSilver level
Crossville, Tennessee, United States
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
“wow”
5 of 5 stars Reviewed January 22, 2013

best place i have ever stayed , friendly people great rooms wonderful experience will definently be back and stay at westgate room was fully stocked had everything i wanted sun deck with tables was nice words cant say how great my stay was here...

Room Tip: suites are so nice...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Historic Williamsburg, responded to this review, February 3, 2013
Thank you for your feedback. We are glad that your vacation experience was a "wow" at Westgate Resorts Historic Williamsburg. Our staff is wonderful and our pool deck is a great place to relax. Our Villas come with many of the same amenities that you would have at home. We look forward to seeing you on your next visit to Westgate Resorts.

Sincerely,
The Westgate Team
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252 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 5, 2013 via mobile

We had a wonderful experience at the Westgate. Extremely helpful staff, great location. Staff members Andrea, Alex, Audrey, Carrollbanks and TJ were superb-always a smile and very helpful. And, of course, historic Williamsburg was the best!!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Historic Williamsburg, responded to this review, January 14, 2013
Thank you for sharing your wonderful experience at Westgate Resorts Historic Williamsburg. We have a wonderful team and the perfect location. I'm glad so many of our team members had a positive impact on your vacation experience. Please visit us again in the near future.

Sincerely,
The Westgate Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 5, 2013 via mobile

We are Westgate owners in other resort. The Williamsburg resort has an excellent location close by a lot of places of interest. The Williamsburg resort was good overall with the exception of having dust under the beds and guest service/ sale person was exceedingly rude. The rest of the staff were helpful and friendly. We loved visiting the area, and will stay again because it is a convenient swap. But I wish the guest service/sale man would take some lessons on customer services approach. Having a different attitude might get more from us. Overall is good resort and we may return.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Historic Williamsburg, responded to this review, January 14, 2013
We very much value you and your opinions as a Westgate owner. Our location is excellent and our team members offer outstanding customer service. We also appreciate your comments on the housekeeping and sales service. We will share this with our team, seeking improvement in those areas. We look forward to your next visit to Historic Williamsburg.

Sincerely,
The Westgate Team
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Bethesda, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 4, 2013

I stayed in the 1 Bedroom Villa which had a full kitchen, living room, fire place, King Size bed, shower and a stand alone jacuzzi that could be accessed from the bathroom as well as the bedroom. The furniture was a little stuffy for my taste but was clean and in good condition. The staff was very friendly when I checked in and told me about having to pay for Wi-Fi when I asked so I wasn't surprised like the previous reviewers. I use the kitchen to cook dinner one night and found that it was stocked sufficiently. The location is great because there is a grocery store and a Walgreen's near by as well as several restaurants and shopping outlets. My only disappointment was that the fireplace was not gas but an electric heater that had fake flames blowing when running. It was functional and heated the room but there is no real need for a functional fireplace that looks like crap when you have a thermostat on the wall. In spite of that, the overall experience was great, the room was amazing, and I would recommend spending the extra money to stay here. I cannot comment on the outdoor amenities as it was winter when I stayed.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Historic Williamsburg, responded to this review, January 9, 2013
Thank you for your feedback. The 1 Bedroom Villa has a full kitchen, living room, fireplace and a stand alone jacuzzi. The location of the resort is perfect- everything one could need for a vacation is near by. We are glad that your overall experience was great and you thought the room was amazing.
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Dinwiddie
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 29, 2012

Arrived Saturday evening, registered with a very polite and efficient clerk. (I think her name was Brenda) Before we barely finished, Shaunessy Coles was there to help us with our luggage and get us in our room, where she explained some of the attractions of the resort and the area. Also gave us a detailed sheet of where the most useful places were,as well as the attractions. Very, very useful during our week stay! The beds are very comfortable, but we had a studio, and there are no regular chairs. Since I have trouble sleeping in a flat bed (I use an adjustable at home), I asked if I could get a upholstered chair. It arrived within a half hour. Nick brought it and was very patient and helpful while I decided the best place to place it. We also checked out the activities room, where they have crafts and things to do. Joan was the person there, very nice and very helpful. Also, later in our stay, our vehicle was acting up so I stopped by the front desk for suggestions on where a car place was nearby. Nick and Brynn (?) both started searching the computer for directions and addresses. We had no trouble finding a place the next morning. Our room was small, we had a studio. But we had a full frig and stovetop and sink. And the shower was gigantic, with a very large shower head. I think I got spoiled. Also, there is a lounge in the main building, open 24/7, with very comfortable furniture and a beautiful fireplace. I have to say I was very impressed with the friendliness of all the staff, and the graciousness of everyone. I know we are in the South, but this place gives real meaning to Southern hospitality. We were actually going to try to sell our timeshare while we were there this year, but were so impressed, we upgraded. Even though we only live 2 hours away, we may stay there again, but we definitely are looking forward to staying at some of the larger resorts. Oh, we have owned this for 6 years, but never stayed and never really understood how this worked. Thanks to Shaunessy, we now understand what we can do as owners.

Room Tip: If you need a unit with special needs, ask when you reserve, but if not, they will bend over backwar...
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Historic Williamsburg, responded to this review, January 9, 2013
Thank you for sharing your vacation experience at Westgate Resorts Historic Williamsburg. The Studio Deluxe is equipped with a stovetop and a full refrigerator and, as you stated, the shower is a nice feature. What sets us apart from other resorts is our Southern Hospitality. We are glad you experienced that from so many members of our excellent team. Thank you for allowing us to fulfill your dreams and exceed your vacation expectations.

Sincerely,
The Westgate Team
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Seneca, South Carolina
1 review
3 of 5 stars Reviewed December 27, 2012

We are Westgate owners in Gatlinburg. We occasionally switch our Westgate Smokey Mt Gatlinburg time for the Williamsburg resort because we have family in the Richmond area.

Comparing the Smokey Mountain resort to the Williamsburg resort is like comparing Godiva chocolate to something picked up from Big Lots. The Williamsburg resort was rather run down -- no internet access, pool was out of service, and management and sales people were exceedingly rude. Most of the staff were helpful when asked specific questions but there were no proactive offers of help -- like where the luggage carts are, getting maps of the area, etc. We love visiting the area, and will stay again because it is a convenient swap. But I wish the management would take some lessons from the Smokey Mt resort.

My last stay was 2010 September.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Historic Williamsburg, responded to this review, January 9, 2013
Thank you for your feedback. We apologize for the issues with the internet and the pool. As for your customer service issues, those are unacceptable and your comments will be forwarded and corrected within the appropriate departments. We appreciate and value your comments as a Westgate owner.

Sincerely,
The Westgate Team
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Warrenton, Virginia, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 12, 2012

The one bedroom villa was excellent. We too discovered a fully equipped kitchen, a livingroom with a fireplace that we enjoyed, a comfortable bed, plenty of room. And a bonus of friendly staff. This place is so centrally located. Colonial Williamsburg, Bush Gardens and great places to eat all close by.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Historic Williamsburg, responded to this review, December 17, 2012
We appreciate you sharing your thoughts on your recent stay at Westgate Resorts Historic Williamsburg. The one bedroom villa has most of the features that you would enjoy at home. Our location is great and our best asset is our team that provides our guest with excellent customer service. Thank you for allowing us to fulfill your vacation expectations.

Sincerely,
The Westgate Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Westgate Historic Williamsburg

Address: 1324 Richmond Road, Williamsburg, VA 23185 (Formerly Heritage Inn)
Location: United States > Virginia > Williamsburg
Amenities:
Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Williamsburg
#19 Romantic Hotel in Williamsburg
#21 Family Hotel in Williamsburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Westgate Historic Williamsburg 3*
Official Description (provided by the hotel):
Westgate Historic Williamsburg is located within a six-mile radius of attractions including Busch Gardens, shopping areas and restaurants. Close to the Historic Area, you can take a walk back in time and explore the 18th century. Go for a walking tour during the day, and then ride in a horse-drawn carriage at night. Westgate Historic Williamsburg offers comfortable, economical lodging and accommodations. The resort features include an outdoor pool, hot tub, exercise and game room. ... more   less 
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Also Known As:
Westgate Historic Williamsburg Hotel Williamsburg
Westgate Historic Hotel Williamsburg
Williamsburg Westgate Historic Hotel

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