We are Westgate owners in Gatlinburg. We occasionally switch our Westgate Smokey Mt Gatlinburg time for the Williamsburg resort because we have family in the Richmond area.
Comparing the Smokey Mountain resort to the Williamsburg resort is like comparing Godiva chocolate to something picked up from Big Lots. The Williamsburg resort was rather run down -- no internet access, pool was out of service, and management and sales people were exceedingly rude. Most of the staff were helpful when asked specific questions but there were no proactive offers of help -- like where the luggage carts are, getting maps of the area, etc. We love visiting the area, and will stay again because it is a convenient swap. But I wish the management would take some lessons from the Smokey Mt resort.
My last stay was 2010 September.