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“Outstanding service and great room!” 5 of 5 stars
Review of Courtyard by Marriott Williamsburg Busch Gardens Area

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Courtyard by Marriott Williamsburg Busch Gardens Area
3.0 of 5 Hotel   |   470 McLaws Circle, Williamsburg, VA 23185   |  
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Ranked #16 of 79 Hotels in Williamsburg
Certificate of Excellence 2014
Pittsburgh, Pennsylvania, United States
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Outstanding service and great room!”
5 of 5 stars Reviewed 1 week ago

I was impressed right from the minute I walked through the door. Hector at the front desk greeted me warmly and got me into my room quickly. I stopped by the Bistro and was also greeted right away and got a great lunch of a chicken quesadilla for a reasonable price. The ladies working there were very friendly and helpful as well as good cooks.

My large room was beautiful and very clean. It had a refrigerator and all the standard amenities.

  • Stayed February 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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100 reviews from our community

Traveler rating
    49
    39
    10
    2
    0
See reviews for
50
24
3
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Vienna, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were there for a wedding nearby. We had a suite for the 5 of us and had plenty of room. It was very clean and modern. Front staff was friendly. It is close to King's Mill. They had a small breakfast area open with coffee in the morning. We did not eat there but the coffee was good and the workers helpful

Stayed December 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd W, Manager at Courtyard by Marriott Williamsburg Busch Gardens Area, responded to this review, 2 weeks ago
Dear C Leslie M,

Thank you for sharing your experience at the newly renovated Courtyard Williamsburg Busch Gardens Area. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. We were thrilled to hear that we were able in some small way, to make your visit enjoyable. Thank you again for staying at the Courtyard Williamsburg Busch Gardens Area and we hope you choose to stay with us again whenever your travel needs bring you back to Williamsburg.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I've been here twice the past year, both times to go to Busch Gardens. The location is fabulous and a very short drive away. Hotel is clean and staff is friendly. The cafe meets the basic needs for breakfast, lunch and dinner if you don't want to out for dinner but nothing spectacular. Rooms were clean and comfy. I've booked another stay for 4 days in March for Spring Break. This place will be my go place for weekend getaways to Busch Gardens and Water Country.

Room Tip: Stay away from the first floor. It can get noisy.
See more room tips
  • Stayed September 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd W, Manager at Courtyard by Marriott Williamsburg Busch Gardens Area, responded to this review, 2 weeks ago
Dear jialing,

Thank you for staying with us at the newly renovated Williamsburg Courtyard by Marriott. We appreciate your feedback and are glad that you enjoyed your stay. We do our very best to provide a clean and comfortable lodging experience for all of our guests...thank you for noticing. Also, as with all Courtyard by Marriott hotels, we do have a Bistro which is open for breakfast and dinner and includes Starbucks products and a full bar. Thank you again for staying with us! We hope to see you in the near future.
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nj, usa
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 9, 2015

We stayed at the end of December during our Christmas break. I only wish everywhere was as friendly as Virginia. Location was great for exploring the Historic Triangle. Quick access to the highways made a rain day at Newport News very simple. Easy parking, comfy beds, good shower, quiet rooms, and a heated pool; perfect for the family. The only issue was the WiFi was a bit touch and go.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd W, Manager at Courtyard by Marriott Williamsburg Busch Gardens Area, responded to this review, 2 weeks ago
Dear Tosl,

Thank you for sharing your experience at the Courtyard Williamsburg Busch Gardens Area through Trip Advisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you again for staying at the Courtyard Williamsburg Busch Gardens Area and we hope you choose to stay with us again whenever your travel needs bring you back to Williamsburg.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 7, 2015

Great hotel! The front desk staff was very professional and friendly at all times. This hotel is literally right down the road to Busch Gardens. The room was clean and beds were comfortable. Really dislike the mini fridges in the Courtyards--it only cools for every 2 hours?

Wish the café was open later because we are late sleepers. Also wish they had coffee/tea in the lobby like some of the other Courtyards.

We would definitely stay again.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd W, Manager at Courtyard by Marriott Williamsburg Busch Gardens Area, responded to this review, 2 weeks ago
Dear HeartTheBeach88,

Thank you for staying with us at the newly renovated Williamsburg Courtyard by Marriott. We appreciate your feedback and are glad that you enjoyed your stay. Our location around the corner from Busch Gardens is extremely handy. I will pass on your comments about our staff to our team. Thank you again for staying with us! We hope to see you in the near future.
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Powhatan, Virginia
Top Contributor
144 reviews 144 reviews
36 hotel reviews
Reviews in 64 cities Reviews in 64 cities
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed December 27, 2014 via mobile

As a Platinum member I stay at Courtyards almost weekly so I do have a solid base for comparison. This is an older, first version Courtyard that has been renovated not long ago. However, some other areas of the hotel and the landscaping are in need of some care. The sheets were rather worn and should be replaced. Our room was across from the noisy ice machine which should be avoided. The property has the new cafė concept which has it advantages and disadvantages. They no longer offer the complimentary coffee which I miss. I'm not a fan of Starbucks and they do not offer the Blonde Starbucks. Yes, there is coffee in the room but it's nice to have it in the lobby area. The location is several miles from the historic district and somewhat less from Busch Gardens. Based on the rate it's generally a good value.

Stayed December 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd W, General Manager at Courtyard by Marriott Williamsburg Busch Gardens Area, responded to this review, December 30, 2014
Dear Terry B,

Thank you for sharing your experience at the newly renovated Courtyard Williamsburg Busch Gardens Area through Trip Advisor. With a mission to provide superior customer service, we take great pride in serving the needs of all our guests. Your feedback is important and will be shared with our team to continue to enhance our service and product. As with all Marriott branded hotels, please do not hesitate to let us know if there is anything that we can do to improve your experience during your time with us. Thank you again for staying at the Courtyard Williamsburg Busch Gardens Area and we hope you choose to stay with us again whenever your travel needs bring you back to Williamsburg.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Top Contributor
61 reviews 61 reviews
8 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed December 21, 2014

When we checked in the front desk staff advised us which door was closest to our room for parking. Additionally, they gave us a coupon for a free appetizer at a near by sports bar.
Upon entering the room we noticed is was clean and roomy. The bathroom was large because it was handicap accessible.
The indoor pool and hot tub were clean and towels were provided.
We had a room around the corner from the indoor pool and hot tub. In the early evening the hall was noisy with kids running to the pool. Our room looked over the outside pool which was closed for winter but in summer I could imagine the noise outside. For quiet, I recommend a room on the top floor on the outside facing the next door hotel.
The hotel is really, really close to Bush Gardens so a great location.
Additionally, it is close to several good reasonably priced family restaurants.
There was a coffee pot and mini frig in the room for cheapening the trip to the area. Great for drinks and snacks.

Room Tip: See above for a good room
See more room tips
Green Features: Very friendly and helpful staff on where to eat and it won't break the bank.
  • Stayed December 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd W, General Manager at Courtyard by Marriott Williamsburg Busch Gardens Area, responded to this review, December 30, 2014
Dear Gary A,

Thank you for staying with us at the newly renovated Williamsburg Courtyard by Marriott. We appreciate your feedback and are glad that you enjoyed your stay. Yes, our indoor/outdoor and hot tub are quite inviting and a great amenity for our guests as our location around the corner from Busch Gardens. Thank you again for staying with us! We hope to see you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Williamsburg Busch Gardens Area

Address: 470 McLaws Circle, Williamsburg, VA 23185
Location: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Williamsburg Busch Gardens Area 3*
Number of rooms: 151
Official Description (provided by the hotel):
Contemporary style hotel desgined for business and leisure trevelers located off Route 60 East. ... more   less 
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Also Known As:
Courtyard By Marriott Williamsburg Hotel Williamsburg
Courtyard Williamsburg
Williamsburg Courtyard
Williamsburg Marriott

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