My stay at the Courtyard in Williamsburg was very short (from check in to check out was less than 12 hours, for me) but sometimes it is the little things that make the difference during a stay.
Yes, this hotel is being renovated and that may cause some minor annoyances for the discriminating traveler. I happened to be in one of the renovated rooms, and it was a typical modern Courtyard room. The bed was comfortable, and there were no frills, but it's not like I needed any. The check in clerk was very friendly and directed me to all the information I'd need in the morning.
The difference maker on my stay came during check out, however. The staff was friendly with the checkout process, and I was able to get a quick breakfast and my needs were attended to by the very friendly breakfast clerk, but when I pulled out my laptop to do some work, I noticed the battery on my external mouse was dead. I stood up and went to browse the small market area the hotel had (and I understood it was itself limited as a result of the renovation). I asked the front desk staff if they had any AA batteries, and they said they didn't in the marketplace, but would find some for me. Do you know what they did? They found a flashlight in a drawer and gave me one of the batteries from the flashlight.
If that's not above and beyond to satisfy a customer, I don't know what is. I don't know if I'll ever find a reason to stay in Williamsburg again, but if I do, I will stay at this property, and I can recommend it to you too.
- Also Known As:
- Courtyard By Marriott Williamsburg Hotel
- Courtyard By Marriott Williamsburg Hotel Williamsburg
- Courtyard Williamsburg
- Williamsburg Courtyard
- Williamsburg Marriott
- Official Description (provided by the hotel):
- Contemporary style hotel desgined for business and leisure trevelers located off Route 60 East. ... more less
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