This was a great hotel at first glance. I traveled with my family of 8 and stayed for an entire week. The location is perfect for all the Williamsburg and Busch Garden's attractions. We were never in the car for more than 15 minutes! We stayed in 3 1 bedroom deluxe suites and each were stocked with full kitchens and a stackable washer/dryer in the bathroom. The room size was FABULOUS for our needs. After a few days the actual condition of the hotel started to become more clear. One room had a bug sightings twice throughout the week, another room had to have it's front door lock completely replaced during our stay (while the maintenance guy was wonderful he was there until nearly 10:00pm and started the project at 6:30pm). That same room didn't have hot water on and off during the week. And finally, the last room didn't have a functioning telephone in the room for the first day and a half of our stay. Another big complaint was that while the wi-fi was free it was terrible. AT&T maintenance was out to repair the router in my room and even after he left we still didn't have a signal for more than an hour at a time before getting bounced off the system.
I hate to make this review sound terrible since we did have a great time. The rooms were sizable and very convenient. The property has a nice pool that our family enjoyed on one day of our stay but we did travel to the Wyndham Kings Gate to use their amenities. The Wyndham chain has 3 hotels in the Williamsburg area all within a mile of each other. The Kings Gate property had the most family friendly activities, including a movie theater, mini golf, 2 arcades, a gym, a playground, an indoor and outdoor pool & movie rentals. Using the properties was as simple as saying we are staying at Patriots Place... however supposedly at the first of the year (according to one of the security guards) patrons will not be able to use the facilities at other properties. Although, I don't know that to be a fact.
I do need to add that the staff was sincerely wonderful and always ON TOP of everything that was ever an issue. The rooms were very well stocked and the quality of the items were very good (new towels, TP, tissues, shampoos, coffee, S&P, etc). The bad incidents were in no way a deterrence to a nice stay. I would absolutely consider staying here again but if you are traveling with a large family you might want to consider the Kings Gate which had more things to do for the kids.
If you are traveling with kids you may want to consider the Kings Gate
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.