OK.. For anyone that read my reviews, you will know I call it like I see it. This may be my longest review ever.. But, it is for a reason. A few months ago when I was deployed in a combat environment, I was choosing where I would stay at in Williamsburg on my midtour leave. I called a few resorts and received the average runaround. But, there was one resort where the Guest Service Manager (Wendy) not only took the time out of her schedule to talk to me on the phone, she sent me a comprehensive email about the resort and the Williamsburg area. I was impressed and booked the resort for two consecutive weeks. When my reservation was confirmed, Wendy also took the time to send me an email saying she was looking forward to meeting my family and me.
Normally, that "looking forward to meeting you" and "please let us know if there is anything we can do for you" sounds like standard niceties that are afforded to any customer. Most of the time, it is standard lip service and not meant from the heart. This is NOT the case with the Staff at Patriots Place. They absolutely took excellent care of my family and me. I have never been anywhere where my 8 year old son looked forward to going to the front desk daily to just "talk" to the staff.
Let me elaborate.... First the front desk staff Angela and Kris. Angela was the first person we met when we arrived. Angela checked us in and was extremely helpful with getting us situated with the local area eateries and attractions. She has "fun facts" that she tells my son daily. This is not just something she does just to be doing it. Angela actually enjoys working with my son and teaching him new things. Angela is truly a remarkable person. Kris is the person I see in the morning when I come in to get my daily coffee and morning paper. She always has a smile on her face and is ready to help in any way she can.
Next we have the Concierge Team. This is NOT your normal pushy team. Wyndham Patriots Place is a time share resort. They have properties they want to show off. If you want to see a presentation and receive a gift, that is your option. If you don’t want to see a presentation, just tell them “not interested” and they will leave you alone. Jay was the person that I primarily dealt with during my stay. Jay established an intellectual bond with my son. She is another true professional. Her fellow concierges are also outstanding and very friendly.
I just realized that I have not mentioned the rooms. They are very comfortable and quiet. We came during the low peak part of the season. The property is clean and you feel at home when you enter your room. The internet is OUTSTANDING! It’s just as good as I have at home and it is Free! They have satellite television with HBO! The beds are very comfortable. We had both the A and B units. There was plenty of room for the 3 of us. We had an issue with our Ice machine and maintenance arrive within minutes to change it out! Also, when you stay at Patriots Place, you can use the game room and amenities on the other property at King Gate. If you were staying on the Kings Gate property, you would pay 35 Dollars a week for the amenities. What more could you ask for?
Last, I am going to come full circle and end this with Ms Wendy Melendez. She truly did everything she could to make the last two weeks a memorable vacation for me and my family. Wendy should have a resort of her own to manage in the future. She is exceptional! I will be returning to Williamsburg when I redeploy later in the year. I can go to any resort. Please understand that Patriots Place is the only place for me when we return. You cannot buy this kind of service.
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- Also Known As:
- Wyndham Patriots Place Hotel Williamsburg
- Wyndham Hotel Williamsburg
- Wyndham Hotel Patriots Place
- Wyndham Williamsburg
- Williamsburg Wyndham