The only reason I gave this hotel 1 dot (Terrible) is because there was not an option to give negative dots (Disgraceful).
Here's what happened. Our first night we had to call the front desk 4 times because the adjoining room was having a party. They called up to room the first 3 times but on the fourth time they said they did everything they could. The party was going strong until about 3am. The next morning with little sleep we made our way to Colonial Williamsburg. After a full day of walking around, we arrived back to the hotel around 5. We were told that our neighbors had left. We were starting to feel better about the experience until we walked up to our room. When we got there we saw the that the top door lock had been keeping our door open all day since the cleaning crew finished. I flipped out! I asked when they cleaned and the front desk said before noon. Our door had been open for more than 5 hours. Luckily nothing had been stolen. After hours of complaining, the only thing they were willing to do was give us a free night stay at a later date. Not going to happen!
The front desk was not helpful and had no idea what they were doing. They looked like deer in the headlights when I was talking to them. They reluctantly called the manager, who was not onsite, after I started to raise my voice in the crowded lobby.
The entire hotel was dirt and very old. The bathroom door looked like it was going to fall off the hinge. I did not feel safe at any time. We did however see a few kids cleaning the pool on multiple occasions because of strange items floating in the water.
I am a normal guy with a normal wife. If you read this and still decide to stay there, 1. you are dumb 2. you are making a huge mistake 3. you are going to regret it. For the sake of your vacation, please stay elsewhere.
Worse hotel I've every stayed in!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.