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“Embassy Suites-williamsburg” 3 of 5 stars
Review of Embassy Suites Williamsburg

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Embassy Suites Williamsburg
3.5 of 5 Hotel   |   3006 Mooretown Road, Williamsburg, VA 23185   |  
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Ranked #25 of 79 Hotels in Williamsburg
hampton, United States
1 review
1 helpful vote 1 helpful vote
“Embassy Suites-williamsburg”
3 of 5 stars Reviewed September 5, 2013

its an older model, some things looked old or falling apart. if you are going for a relaxing vacation or some piece and quiet, make sure there isnt a childrens soccer tournement present. I would probably stay at a different embassy suites that was more modern and not quite so old

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin B, Manager at Embassy Suites Williamsburg, responded to this review, September 7, 2013
Thank you for the feedback you have provided. We do apologize the hotel was not to your liking and we hope we are able to make it up to you. Our mission is complete satisfaction and we are certain we can prove that to you on your next stay. Thanks again.
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712 reviews from our community

Traveler rating
    318
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    112
    58
    27
See reviews for
396
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • German first
  • Any
English first
Carlisle, United States
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 5, 2013

I stayed at Embassey Suites in Florida and Kansas City, they were excellent. This one was a real let down. The room was noisy due to the heating/cooling system. The glasses and refridgerator were dirty. The beds were small.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin B, Manager at Embassy Suites Williamsburg, responded to this review, September 7, 2013
I certainly do apologize that our hotel did not live up to your expectations. I will be sure to pass your feedback along to our housekeeping department. We do hope that you will give us another chance on your next trip to Williamsburg, as it would be our pleasure to serve you again.
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Arlington, Virginia
Top Contributor
85 reviews 85 reviews
20 hotel reviews
Reviews in 52 cities Reviews in 52 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 4, 2013

Our family recently had a great experience staying at this hotel. The room was very spacious and clean with a door separating the kitchen/tv/living space from the bedroom. This made it very convenient for the adults to stay up while the kids went to sleep. The complimentary breakfast was very nice with made to order omelettes being the best option. Perhaps one of the best amenities is the nightly happy hour with free drinks and snacks. All the staff, from the check-in counter to the kitchen help were very friendly and appeared to take pride in their work and hotel. This hotel is a perfect option for families visiting the Williamsburg area.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin B, Manager at Embassy Suites Williamsburg, responded to this review, September 6, 2013
Thank you for the wonderful review of our hotel. It was truly our pleasure to have you and your family. We are thrilled you enjoyed your stay and hope to see you on your next trip to Williamsburg.
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Roslyn, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 4, 2013

First room stunk from smoke, second room smelled of mold. Third room we settled on, not to upset my son. The hotel is completely outdated, rooms beaten up, not cleaned properly. For anyone who is expecting a Hilton 4 star atmosphere look elsewhere! There are numerous hotels within a mile that are all updated and/or new. Quite frankly I am shocked and will be writing to Hilton corp as I am a rewards member and have stayed at many Hiltons its awful! Another huge problem 200+ suites and the hotel only has 2 elevators with NO freight elevator.Nothing like smelling dirty laundry cart after waiting more than 5 minutes to get in.... One day our room was not even cleaned although maid brought us towels...pool is skanky looking.... only positive the breakfast was ok.... better off in a clean-modern motel 6 and go out for breakfast! good luck to anyone choosing to stay here !

Room Tip: there are none!
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  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin B, Manager at Embassy Suites Williamsburg, responded to this review, September 6, 2013
Thank you for the feedback you have provided. We certainly do apologize you did not enjoy your stay with us. We will be sure to address your concerns with the team and we hope you will visit us again in the future.
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A TripAdvisor Member
4 of 5 stars Reviewed September 2, 2013

very good hotel for the money. clean, neat good ammenities. the bar area was a bit slow and confused. but overall, i would use again.the location is cenral to everything. the pool was clean. the kids love it.the custodial staff was on top of everything. the frre breakfast was a very nice touch. saves a family alot of money

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin B, Manager at Embassy Suites Williamsburg, responded to this review, September 6, 2013
Thank you for the great feedback. We are so happy to hear you had a very enjoyable stay with us. We are also thrilled that your children enjoyed all the hotel has to offer as well. We hope that you will choose us again on your next trip into town. Thanks again.
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brooklyn, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 2, 2013

The check in and stay was very good. Breakfast is really good versatile. We stayed just for one night but plan to comeback for one week later this year. The sofas was a bit outdated in the living room, but bedroom had really comfortable beds.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin B, Manager at Embassy Suites Williamsburg, responded to this review, September 6, 2013
It is great to hear of the very comfortable stay you had at our hotel. Breakfast is certainly a highlight, with the cook-to-order eggs and omelets. We are thrilled that you will be back soon for a longer visit. Please contact the hotel if you have any questions regarding your upcoming stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mechanicsville, Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 1, 2013

Arrived for a soccer tournament with a family of 5, able to check in early. Complimentary happy hour every night, free hot breakfast with made to order omelettes and everything else to boot, nice pool and patio area, staff was extremely friendly. Rooms are divided by a door into a sitting area and a sleeping area. Sitting area has a small dining table, sink, fridge and micro...fridge not working properly and was defrosted upon request but then didn't work at all but that seems to be par for the course at many hotels we have been at lately. Location, friendly staff and overall value for a family of five made this a great stay and I think all of our team families would agree!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin B, Manager at Embassy Suites Williamsburg, responded to this review, September 6, 2013
It was a pleasure to have you and all the teams at our hotel. We certainly enjoyed taking great care of everyone and we are pleased to hear you had such a great time. We hope that we will see everyone again on a future trip to Williamsburg. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Williamsburg

Address: 3006 Mooretown Road, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Romantic Hotel in Williamsburg
#19 Business Hotel in Williamsburg
#24 Family Hotel in Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Embassy Suites Williamsburg 3.5*
Number of rooms: 168
Official Description (provided by the hotel):
Welcome to Williamsburg's only full service, all-suite hotel. The Embassy Suites Williamsburg hotel offers guests a free hot breakfast buffet with cooked-to-order station each morning and a complimentary cocktail reception each evening. This Williamsburg hotel is within convenient reach of all the exciting attractions and rich history the area has to offer. This all-suites hotel is ideal for corporate travel, families and groups that are visiting Williamsburg, VA. The Embassy Suites will be undergoing a multi-million dollar transformation during the winter and will emerge with a brand new look and feel just in time for spring! We are taking extraordinary steps to stay ahead of the changing needs of hotel travelers and enable our guests an experience that promises greater comfort and enhanced productivity. We will be taking great strides during this time to ensure all guests are comfortable, can function with ease and will remain in control of their experience at the hotel. ... more   less 
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Also Known As:
Embassy Suites Williamsburg Hotel Williamsburg
Williamsburg Embassy Suites
Embassy Suites Williamsburg Virginia
Embassy Suite Williamsburg

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