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“Outstanding staff” 4 of 5 stars
Review of Embassy Suites Williamsburg

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Embassy Suites Williamsburg
3.5 of 5 Hotel   |   3006 Mooretown Road, Williamsburg, VA 23185   |  
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Ranked #26 of 78 hotels in Williamsburg
Williamsburg, United States
1 review
2 helpful votes 2 helpful votes
“Outstanding staff”
4 of 5 stars Reviewed August 8, 2013

The staff at this hotel is superb! Beyond friendly and helpful! No matter what was asked for, they delivered. The hotel is very nice too. Located in a great location - near attractions, restaurants and shopping. Easy to find, easy to park.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin B, Manager at Embassy Suites Williamsburg, responded to this review, August 18, 2013
Thank you for your positive feedback. We pride ourselves on having a great team and I am thrilled that you had the chance to experience it first hand. I can not wait to share your review with the staff, as they really do work hard. We look forward to seeing you again sometime soon.
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640 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • German first
  • Any
English first
California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 6, 2013

This hotel had the friendliest and most helpful staff of any hotel I have ever stayed at. I highly recommend it. Even though hotel is not walking distance to much, I would still stay there. Breakfast is made to order. Free drinks and snacks early evening. Indoor pool. Free business center.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin B, Manager at Embassy Suites Williamsburg, responded to this review, August 23, 2013
We are so happy to hear about the great stay you had here. Our staff works very hard to take great care of each guest and it's alwasy great to get feedback like yours. We hope to see you again on your next trip into Williamsburg.
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Hampton, Virginia
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 4, 2013

My family brought me here to celebrate my birthday with a weekend of family fun, relaxation, and shopping. All of the rooms are suites and easily accommodate my family of 6. My children love the Shirley Temple drinks, ice pops and balloon animals during the manager's reception and the pool. My husband and I love the cooked to order breakfast, the manager's reception, and the wonderful service of all of the employees. I would especially like to thank Vincent for helping us with a little problem that happened when we first checked in, Ben for being so pleasant to everyone that he came across during the breakfast service and the woman who is tall with braids ( I am so sorry that I did not write her name down) for always taking a moment to stop and smile and make sure that everyone is happy. Customer service is a lost service and I am so happy to say that EVERY staff member that we came across knows the meaning. Thank you for a wonderful weekend, we will be coming back.
*Just a little about the surrounding area~ The hotel is very near the outlets with excellent shopping and prices and restaurant row that has any type of cuisine imaginable. Great location so close to all of this, yet off of the main road, so you can enjoy the peace.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin B, Manager at Embassy Suites Williamsburg, responded to this review, August 23, 2013
Its great to hear that you had such an enjoyable birthday. I am sure it was great to have some time away from home with your family. I will certainly pass your feedback along to those who you mentioned in your review. Your feedback is very much appreciated and we hope to see you again the same time next year, if not sooner. Thank you again and Happy Birthday!!
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Pittsburgh, Pennsylvania
Top Contributor
82 reviews 82 reviews
10 hotel reviews
Reviews in 36 cities Reviews in 36 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 4, 2013 via mobile

It's always nice to stay at the Embassy. I like the happy hour and free breakfasts. This particular location had a great staff. Everyone was exceptionally friendly and helpful. It is also located in a quiet location. Great if you have kids. Walking distance to mini golf and Dairy Queen.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin B, Manager at Embassy Suites Williamsburg, responded to this review, August 23, 2013
I am glad you had a chance to enjoy our complimentary breakfast and managers reception. They are two great things about our hotel which certainly set us apart. I am also happy to hear that you had a comfortable stay as well and found the location to be convenient. It would be a pleasure to serve you again sometime soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 3, 2013

We decided to add an extra day on the front end of our vacation and booked this hotel for one night. Three adults and one 12 year old fit comfortably in one of the suites. Nice atrium with a little waterfall, some scattered plant life and a small bar. The complimentary drinks and happy hour snacks offered by Embassy Suites is always a welcome touch. Location was good on a road that was quiet and isolated yet only one street over from plenty of restaurants and stores. There was a bit of a wait at the elevators and lines at breakfast got a little out of control, but the food offered was above average for hotel buffets. Overall we were happy with our stay.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin B, Manager at Embassy Suites Williamsburg, responded to this review, August 23, 2013
Thank you for the feedback you have provided. We do apologize for the few concerns you had but are thrilled to hear that overall you had a pleasant stay here in Williamsburg. Our breakfast staff will be happy to hear that you enjoyed all the offereings, including the cook-to-order window. We hope you will stay with us on your next trip into town. Thanks again.
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Richmond, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 3, 2013

Nice indoor pool. Right behind K-mart. It has a lot of places to eat close to it. A Pizza Hut inside of Hotel. Close to Williamsburg Welcome Center and close to the outlets. Close to Cracker Barrel too!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin B, Manager at Embassy Suites Williamsburg, responded to this review, August 18, 2013
Thank you for the great feedback. We are delighted that you found our location to be so convenient to all the local attractions. There is great shopping and restaurants with in minutes of the hotel and in some case even walking distance. We hope to see you on your next trip to Williamsburg.
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A TripAdvisor Member
4 of 5 stars Reviewed July 31, 2013

Very pleasant staff EXCEPT for manager, if you are with a group that likes to sit around and enjoy drinks and good times the Manager Martin will SHUT YOU DOWN. Stayed with softball team and was threatened almost ever night when we were sitting around drinking and socializing. We were not the only team this happened to. There was no where he would let us go to be together and the rooms would not hold us all.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin B, Manager at Embassy Suites Williamsburg, responded to this review, August 3, 2013
Thank you very much for your review and we are pleased to hear you had an overall pleasant stay. Unfortunately Virginia has very strict liquor laws and outside beverages are not permitted in public areas of the hotel. We do appreciate your understanding as these are not our rules. We will be sure to pass your great comments about the staff along to them. Please feel free to contact us directly for any future travel and we again thank you for taking the time to review our hotel.

-Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Williamsburg

Address: 3006 Mooretown Road, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Williamsburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Williamsburg 3.5*
Official Description (provided by the hotel):
Welcome to Williamsburg's only full service, all-suite hotel. The Embassy Suites Williamsburg hotel offers guests both a complimentary cooked-to-order breakfast and a complimentary cocktail reception daily! Centrally located in Williamsburg, Virginia, the Embassy Suites Williamsburg hotel is within convenient reach of all the excitement and history the area has to offer. ... more   less 
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Also Known As:
Embassy Suites Williamsburg Hotel Williamsburg
Williamsburg Embassy Suites
Embassy Suites Williamsburg Virginia
Embassy Suite Williamsburg

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