Truly impressively clean facility with helpful staff that seemed to take pride in the property. Never challenging to find close-to-room parking. Attractive lobby Christmas decor. Got free upgrade on room without asking! Complimentary hot breakfast that was not overly crowded. Walkable to Yankee Candle, Christmas Mouse, and Old Mill Pancakes. Needs additional elevators.

decorations in the lobby were beautiful. Morning breakfasts were varied, fresh and delicious. All of the front desk folks were fun, helpful and made our stay GREAT. I would definitely return to this Hampton Inn as it is located close to everything we wanted to do in Williamsburg. And if you like good coffee, they have it ....24/7 infact!

Josef is an excellent GM who understands his customers' needs, the hotel business, and the Williamsburg hotel competition. He's also very nice. Compliments to Mark as well who was very responsive and accommodating since our requirements were unussual (I'm a wheel chair user). mark kinding showed us three room options and gave us the comfort of knowing that the hotel would help in any way to make our stay comfortabe. he also helped print directions, pour coffee, and point out interesting activities. The whole staff was very nice, too!

All 3 Hampton Inns in Williamsburg are conveniently located. This one is near many restaurants, shopping and 2 outlet malls. The property appears to have been recently renovated and is very clean. Although our room (2 queen beds standard room) and bath were relatively small, they were adequate and the room was equipped with a fridge and microwave.
The only complaint we had was that the mattresses were not the normal Hampton plush pillow top ones that we love and have come to expect when we choose Hampton. We even purchased one for our boat, so we are very familiar with the feel of it. When we asked the manager on duty about it, he replied that all the mattresses in the hotel were the same Sealy brand and were the ones used in all Hamptons. This is not possible since we stayed in a different Hampton that week and the pillow top was much thicker. That being said, we did enjoy our stay but will choose a different hotel for our next visit.