We just spent three nights here and it was a very pleasant experience. When I was checking in the front desk asked if we needed help with the luggage. Then shortly after getting settled in the room (about 20/30 minutes), the phone rang; it was the front desk checking to see if we liked the room and if we needed anything. That set the tone for the entire stay.
The staff was very friendly and helpful. The room was clean and well maintained during our visit. There were different hot choices for breakfast each morning, which was a nice change from other places, along with the standard cereal, hot oatmeal, and waffles. There are many restaurants and shops within walking distance, including our favorite restaurant, and the outlets are just over a mile up the road.
We are planning to be back in Williamsburg in December and will be staying here again.