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“Great” 4 of 5 stars
Review of Quality Inn & Suites

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Quality Inn & Suites
2.5 of 5 Hotel   |   5351 Richmond Rd., Williamsburg, VA 23188   |  
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Ranked #46 of 79 Hotels in Williamsburg
centralpa.
Top Contributor
68 reviews 68 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
31 helpful votes 31 helpful votes
“Great”
4 of 5 stars Reviewed 1 week ago

Pets welcome, Close to restaurants and shopping. Staff was very helpful. We were in Williamsburg for Grand Illumination, and our stay was very pleasant. We had our lab with us and had no issues, Free breakfast is also good

  • Stayed December 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review, 2 days ago
Dear justsleep,
Thank you so much for taking the time to review our hotel. We are happy to hear that you had a pleasant stay. I hope you enjoyed Grand illumination. It's also good to hear you brought your lab and didn't have any issues. We know how dogs are an important part of the family, so our goal is to make everyone feel as comfortable as possible.

We hope to you all of you again on your next trip to Williamsburg!
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43 reviews from our community

Traveler rating
    14
    14
    6
    6
    3
See reviews for
17
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5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Newmanstown, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 4 weeks ago

Stayed during the Thanksgiving weekend. Staff very friendly and helpful. The cost for the room was very good. Buffet breakfast was great. Nice dining area and the food was delicious. The room we had was average but supplied our needs. We had a microwave and refrigerator. Room could have better lighting to make it more brighter. Location of motel was excellent. Close to many restaurants, outlets, and historic Williamsburg.

  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia S, at Quality Inn & Suites, responded to this review, 3 weeks ago
Dear KarDal,
Thank you very much for taking the time to review our hotel. We appreciate your wonderful comments about your stay with us during Thanksgiving weekend. Your comments will be passed along to our staff. We have also given the information about the lighting situation to our owner. The hotel is constantly making upgrades/renovations and will take your recommendation into consideration.

We look forward to seeing you on your next trip to Williamsburg!
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Ashburn, Virginia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 of 5 stars Reviewed 4 weeks ago

We stayed here recently for a soccer tournament at the Warhill Sports complex. I typically stay at Hilton Hotels but the team booked this hotel. The hotel was old and smelled. The rooms were outdated and still had box tv. We were put in the back building with inadequate heating and cooling. Beds were old and very uncomfortable. Would not recommend this hotel.

  • Stayed November 2014, traveled with family
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review, 2 weeks ago
Dear Glenn F,
Thank you very much for the candid review of your stay at our hotel in November. Your feedback is extremely valuable, as we strive to improve with each guests stay. I appreciate your comments about the room needing to be updated. We have made many upgrades/repairs to the back building and have plans for additional upgrades in the next few months. I do apologize for any inconvenience this may have caused you. I am happy to say that we will also be installing new flat screen TVs by the end of the year to all our rooms.

We hope you will visit us again and provide us with the opportunity to turn your experience around. Happy Holidays!
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Fryeburg, Maine
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I started my stay at the end of August and departed in November. I found all the staff pleasant and helpful. Offering ideas on where to eat places to visit as well as making me feel very comfortable away from home.
Even have a notary on hand which came in quite handy. Most importantly felt safe as I was traveling alone. Would recommend this hotel to others and if I am back in the area would plan on staying.
A special thanks to Marci, Mario, and Georgia keep on smiling.

Stayed August 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review, 3 weeks ago
Dear legalrn06,
Thank you so much for taking the time to review our hotel! We appreciate the great comments about your extended stay. It is very important to us know that our guests feel safe and secure. I will pass along your comments. Our staff appreciates it when their hard work is noticed.

We look forward to seeing you again on your next visit (business or pleasure).
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Tucson, Arizona
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 20, 2014

Once we found the place (the sign was small and almost invisible at night) we were very pleasantly surprised. The lobby is open and bright, all the staff (front desk, cleaning, kitchen) were always super helpful, the rooms were exactly what we needed -- and we loved that there was a hairdryer AND a shaving mirror! And the hot breakfast was delicious, with fresh scrambled eggs, sausage, pancakes, four different kinds of juice, and all the other fixings. All together a great place to stay.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review, 2 weeks ago
Dear Penny S,
Thank you so much for taking the time to review our hotel. I'm very happy to hear that you found us and had a great experience during your stay in November. It's always great to hear that our staff was very helpful and the rooms were exactly what you needed.

It's also great to hear that the hot breakfast was delicious. We feel it's a great way to start a busy day. Our hotel and staff take great pride in delivering a high level of service to our guests.

We hope to see you the next time you're in Williamsburg. Happy Holidays!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 14, 2014

In our first room, shower rod was falling off the wall. The maintenance man was great - as he was going to fix it - He then came right with us to fix the door lock /guard thing that was also falling off the door jam in the second room.
Breakfast was great - even homemade pancakes one morning.
Has "outside doors" to rooms. It contributes to a feeling of being insecure for women traveling alone and quite frankly we put our coffee table up against the door after the door lock incident.
Staff was great - friendly and efficient. but more care should be taken with maintenance.
Price was very affordable. Would be nice when pool is open.

Room Tip: There is a train that goes by but that would impact all close hotels.
See more room tips
  • Stayed November 2014, traveled with family
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review, 2 weeks ago
Dear LonnieGirl,
Thank you very much for taking the time to review our hotel and providing us with valuable feedback. I apologize for the inconveniences you experienced with both rooms. Hearing that you felt insecure was very upsetting, as our guests safety is one of our top priorities, and we take these issues very seriously. We have addressed the issue about maintenance and have made very recent changes to improve repairs and upkeep to all of our rooms.

We hope you will take another opportunity to stay with us again the next time you're in Williamsburg. Happy Holidays!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marion, Ohio
Top Contributor
62 reviews 62 reviews
8 hotel reviews
Reviews in 36 cities Reviews in 36 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed November 4, 2014

The location is a bit far from the historic area, but very convenient to the outlet mall.

The hotel has been nicely renovated. The lobby and breakfast area are especially attractive.

The room had nice, comfortable bedding and a refrigerator. The bathroom was large, with a nice floor-length mirror. My only complaint is that there could have been more towels. There were 2 washcloths, 1 hand towel, and 2 not terribly large bath towels.

The complimentary breakfast included scrambled eggs, sausage links and patties, hash brown potatoes, toast, cereals, donuts, yogurt, apples, juices, coffee, tea, milk. Best of all- they provided real china plates and heavy-weight silverware! That made the breakfast feel special!

Room Tip: There is a train track in front, across the street. While there are only a few trains per day, a ro...
See more room tips
  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review, 2 weeks ago
Dear Marilyn W,
Thank you so much for your review of our hotel. We appreciate your lovely comments about the room and complimentary breakfast. Our hotel has gone through many renovations, and we have plans for more within the next few months. I do apologize for there not being enough towels in the room. Hopefully we were able to send more to your room.

I'm also very happy to hear you enjoyed the fresh and hot complimentary breakfast. In our fast-paced lives, it's nice to sit down and eat on china and use real silverware. Our hotel and staff take great pride in providing a high level of quality and service to our guests.

We hope to see you the next time you're in Williamsburg. Happy Holidays!


We hope to see your the next time you're in Williamsburg. Happy Holidays!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Address: 5351 Richmond Rd., Williamsburg, VA 23188
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 165
Official Description (provided by the hotel):
The Quality Inn & Suites® hotel is ideally located in Virginia's historic triangle of Williamsburg, Jamestown and Yorktown. This Williamsburg, VA hotel is close to Busch Gardens Williamsburg amusement park, Water Country USA water park, Colonial Williamsburg outdoor history museum, the College of William & Mary, Williamsburg Pottery Factory and the Jamestown Settlement. Newport News Williamsburg International Airport is less than 15 miles away. Military bases such as Fort Eustis, Camp Perry and Naval Weapons Station Yorktown are nearby. ... more   less 
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Also Known As:
Clarion Inn And Suites
Clarion Hotel Williamsburg
Clarion Williamsburg

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