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Fairfield Inn & Suites Williamsburg: Traveler Reviews

2.5 of 5
1402 Richmond Rd., Williamsburg, VA 23185
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Fairfield Inn & Suites Williamsburg
Ranked #44 of 81 hotels in Williamsburg
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172 reviews from our community

Traveler rating
    46
    51
    43
    21
    11
See reviews for
Families
82
 
Couples
32
 
Solo
7
 
Business
14
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
easton
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Decent”
3 of 5 stars Reviewed March 1, 2013

Decent hotel. It's in a central location and just minutes from Colonial Williamsburg. There was a lot of parking, nice breakfast area, many options for restaurants nearby and near a local grocery store. The rooms are pretty standard rooms. Nothing too special about them. The walls however were way too thin. I can hear pretty much everything going on outside and around. The hotel is pretty big. Very accommodating for the family. The suite rooms are nice as well.The beds were very comfortable, however, it was pretty much a thin sheet for a blanket.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask nanibabang about Fairfield Inn & Suites Williamsburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gcmphffw, Guest Care Manager at Fairfield Inn & Suites Williamsburg, responded to this review
March 3, 2013
Thank you for taking the time to post your comments about your recent stay with us. This feedback helps us to improve our guest’s experience. We do have a great location here in Williamsburg and hope that when you are in the area again you choose to stay with us.

Joy Mason
Guest Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
“Great time with friends”
5 of 5 stars Reviewed February 26, 2013

great price at a good location. staff was very helpful and courteous. there are a lot of eating places within walking distance. rooms were clean, and the beds comfortable. the breakfast downstairs was sufficient. we will definitely stay there again.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jentinkth about Fairfield Inn & Suites Williamsburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gcmphffw, Guest Care Manager at Fairfield Inn & Suites Williamsburg, responded to this review
March 3, 2013
Thank you very much for your nice review and recommendation of our hotel. We want all our guests to be happy they chose to stay with us and really appreciate your feedback. We hope to have you as our guest the next time you are in the area.

Joy Mason
Guest Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Top Contributor
76 reviews 76 reviews
11 hotel reviews
Reviews in 28 cities Reviews in 28 cities
16 helpful votes 16 helpful votes
“Not the Ritz, but good for the family.”
4 of 5 stars Reviewed February 18, 2013

I took my wife and 2 young boys for a Feb weekend in Williamsburg. We booked the 2 room suite, for a very reasonable price, and I must say that I was pleasantly surprised. The breakfast was good, staff pleasant, and the oversized indoor pool was wonderful for a wintertime visit. If you want a romantic destination with your spouse,this wouldn't be your first choice, but for a great family get away, I would recommend it.

Room Tip: If you are going with kids the 2 room suite is worth it. See f there is one away from the elevator.
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by Mac W for Williamsburg
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gcmphffw, Guest Relations Manager at Fairfield Inn & Suites Williamsburg, responded to this review
February 22, 2013
Thank you for your feed back and kind words on your recent stay with us. Our heated pool is very popular during the cold months. We hope you choose the Fairfield the next time you are in this area.

Joy Mason
Guest Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Dissappointing”
2 of 5 stars Reviewed February 18, 2013

I am surprised that Marriott allows itself to be associated with this property. We were not expecting a Ritz-Carlton, but this hotel is in bad shape. It is not an outright dump, but it is all of the little things that add up to the disapointment. Broken stair way doors, light out in the public areas, molding falling off, refrigerators beat up, etc, etc. As far as the staff - they are indifferent at best. If it is the last hotel avaliable - go ahead and stay as it is not completely horrible, but if you have any other choices, go else where.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Amhtruitt about Fairfield Inn & Suites Williamsburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gcmphffw, Guest Care Manager at Fairfield Inn & Suites Williamsburg, responded to this review
February 23, 2013
Dear Guest,

I understand your disappointment in us during your recent stay and offer my sincere apologies. We know that you have many hotels choices in this area and welcome all feedback of guests. We were unaware of the broken stairwell that is now fixed. Our promise to you will be that management team walks the hotel consistently to prevent this from happening again. We should have done a better job of making sure you were satisfied during your stay, and welcome the opportunity to make this right for you if you would contact me directly at gcmphffw@ltdhospitality.com.

Sincerely,

Joy Mason
Guest Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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6 helpful votes 6 helpful votes
“Typical Fairfield Inn”
3 of 5 stars Reviewed February 18, 2013

The Fairfield Inn and Suites is at the low end of the Marriott hierarchy, and it shows. While the suite we used was clean and well thought-out, the amenities were few, and the experience less than I would have liked. This is a place where the drinking cups are plastic and plastic-wrapped, where the plates and cutlery in the breakfast room are also plastic. When we visited the hotel was noisy both because of ineffective soundproofing (thanks for the marital sound effects, people across the hall), and because it was also occupied by teens there for a soccer tournament. Sadly, there's no obvious hotel security to keep the rampant kids in check.

there were also maintenance issues. The key card machine only worked occasionally, the card readers on exterior doors sometimes didn't work, and in one case an exit door wouldn't open (I'm sure the fire marshall would be delighted). Lamps in our room didn't work. the bed sagged and game me a backache.

But at least it was clean.

There's a free breakfast that reminded me of my boot camp days - what appeared to be powdered eggs, where the curds were tough and floating in a pool of water. Sausage patties had the flavor of steamed pork with no spices. A coffee aftertaste you couldn't eradicate.

Fortunately there's an IHOP that shares the parking lot. go there for breakfast.

Overall, it could have been worse, but it could have been a lot better.

Room Tip: Go for the one-bedroom suite.
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
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Additional Information about Fairfield Inn & Suites Williamsburg

Also Known As:
Fairfield Inn & Suites Williamsburg Hotel Williamsburg
Fairfield Inn And Suites Williamsburg
Fairfield Inn & Suites Williamsburg Hotel
Fairfield Inn Hotel Williamsburg
Fairfield Inn Williamsburg
Fairfield Williamsburg
Williamsburg Fairfield
Williamsburg Fairfield Inn
Address: 1402 Richmond Rd., Williamsburg, VA 23185
Phone Number:
Region: United States > Virginia > Williamsburg
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #44 of 81 hotels in Williamsburg
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Just 1 mile from Colonial Williamsburg and 2 miles Premium Outlets, Fairfield Inn & Suites by Marriott is situated in the heart of the area's top attractions. This Williamsburg VA hotel provides visitors with easy access to the adjacent Merchants Square, plus the College of William & Mary. Complete your tour of Virginia's Historic Triangle with visits to nearby Jamestown and Yorktown. Our hotel near Busch Gardens, Water Country USA, Williamsburg Winery, and Williamsburg Pottery equals fun around every corner! Golfers will have more than a dozen renowned championship courses to choose from at our hotel near Williamsburg golf courses such as Golden Horseshoe, Kingsmill, Kiskiack, Ford's Colony and Williamsburg National. An ideal location plus amenities such as luxury bedding, complimentary Internet access, complimentary continental breakfast, indoor pool, fitness center, business center, Market and on-site laundry make Fairfield Inn & Suites the perfect choice for your visit to Williamsburg! ... more   less 
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