After reading some negative comments on Trip Advisor (many of which seemed rather petty and not the fault of the hotel, like people talking outside of their room) we were somewhat concerned about our upcoming stay at the Williamsburg Hospitality House during Christmas holiday. We knew that the location and price could not be beat, so decided to stay there anyway.
We were incredibly, pleasantly surprised at what a wonderful hotel it is and the calibre of staff and services. I don't know if management fired the entire staff and rehired or magically transformed the hotel in a month from the time the negative complaints were made or what, but we found none of the issues mentioned, no dirt, no bad smells, no rude or scary staff, no noise, no loss of hot water, nothing--we experienced quite the opposite. One wonders if they were actually at this hotel or confused with another.
As we approached the elegant entry doors, we were greeted by a friendly and helpful doorman, who also directed us after check in to the underground parking closest to our room. He helped unload the car and took all our luggage to the room for us. The front desk person was cheerful and warm and had us checked in within minutes.
The reception lobby was beautifully decorated in elegant Federal style furnishings and artwork. The fireplace area was so inviting to sit and enjoy the warmth and ambiance, overlooking the lovely and spacious courtyard. The courtyard looks like it would be really nice to sit out in during warmer weather. It had an authentic Colonial/Federal design with brick, arches and large dental trim details, filled with large potted trees, blooming flowers, evergreen plants and elegant tables and chairs. There were a number of other sitting areas around the lobby, one had a grand piano and portraits of William and Mary.
We found a parking spot in the covered and brightly lit garage just across from the elevator and went up to our room. The hallways to our room were elegant and well lit, the room itself was tastefully decorated, including a table and chairs, a desk and an armoire with a tv that could be closed up. The bathroom was roomy, with a separate anteroom with closet and second sink away from the toilet and tub. Although the bathroom fixtures were very "80's" everything worked well and was exceptionally clean. The beds were some of the most comfortable we've ever experienced in a hotel, they had thick newer mattresses with a pillow top that seemed like memory foam inside. I have a bad back and am usually sore after sleeping in most hotels or bnbs, I had no soreness and slept through the night in total comfort. The pillows were equally nice, plumped but not too thick or thin.
It was so quiet and comfortable in our room we almost didn't want to go out.
The Papillon restaurant in the lobby was beautifully decorated in a French cafe design, with stained glass ceiling and light fixtures and lovely murals of Parisian life all overlooking the bright courtyard mentioned earlier. The elegantly presented breakfast buffet was incredible: eggs, bacon, omelette, sausage, ham, biscuits, grits, potatoes, french toast, numerous sweet pastries, an oatmeal bar with toppings and nuts, a fruit and yogurt bar, and a selection of juices, even pineapple! The coffee was excellent as was all the food, and there was a separate coffee bar near the door to fill up to go cups, all included for under $12 pp. The staff were all warm and friendly and treated us like VIPs. The other restaurant was a very upscale grill for dinners, with a bar. We did not eat there, as it was a bit pricy, but others who did told us it was excellent.
Any question or request was handled with care and professionalism by all the staff during our stay.
Before retiring, we walked around the extensive hotel for some exercise and discovered the ballrooms and meeting rooms, all overlooking the courtyard, with new elegant bathrooms and other amenities for conventions (a row of computers to use and a check in table area). We thought it would make a great place to have a wedding reception or other event. We walked some more and found the gym with exercise equipment and a television and biked for a bit, while not missing our show. There is a pool as well, but it's an outdoor pool, rather small for the capacity of the hotel. But then this is not Florida, this is more an area where people come to see Williamsburg or visit the college so it doesn't seem that necessary.
The entire hotel was extremely clean and tidy; we felt as though we were in a five-star hotel like the Ritz, and at such an amazing bargain price (they gave us an AARP discount on top of the already low winter rates). We would have paid twice as much to stay in such a nice hotel, within walking distance of the historic area. We will definitely stay here on any return trips to Williamsburg. PS: Wifi is FREE.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.