“Have to change rooms... again.”
I am writing from our room at the Williamsburg Hospitality House, having arrived last night.
This is our third or fourth visit to the Hospitality House in the last four years. Our first two visits were fine (though the hotel has been in need of renovation, and the issues noted below--esp hot water--have gotten worse; my wife just warned me that the shower becomes very hot and then very cold with no adjustment on her part). On our last visit we had to request that our room be moved because of excessive noise associated with a wedding party, but the hotel was accommodating. As I write this this morning, however, I am rather under slept. When we arrived last night at 11:45 PM we were given a room directly across from the elevator bank, and several times last night and early this morning my wife and I were awakened by loud conversations five or ten feet outside our door. On one occasion, at about 12:45 am, I had to rise, get dressed, and open our door to ask the two suited men who had been conversing outside our door for about five minutes to take their conversation elsewhere. This morning, at about 7, there were a group of school children assembled, again outside our door.
I'm about to bring this issue to the front desk to request a change of room, and I imagine they'll be accommodating. But, barring extensive renovation and a guarantee that our room will be reasonably quiet, I doubt we'll be staying here again.
Per my comments above: inspect your room location before you accept it, and inquire about whether y...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Gary H,
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First, I want to apologize for the issues you experienced during your stay. I checked the security logs and we had no reports of noise concerns. Per your review it sounds like people weren't being overly obnoxious, but simply being inconsiderate.
We do our best to place guests in the right spots but can't always account for people not using a modicum of consideration when moving about the hotel . I am sorry that resulted in a lack of restful sleep and the loss of your business. While I can promise we respond to each noise concern as expeditiously as possible, I can't guarantee the behavior of all our guests...even though sometimes I wish we could.
If you could call me at 757-229-4020 or via email at email@example.com I would appreciate knowing your stay details so I could follow up with my team about your particular experience with the shower.
Thank you again for your feedback and I am sorry it wasn't a better experience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.