Stayed here for a long weekend short vacation. The hotel is in a great location that's convenient to pretty much everything in the area. The morning front desk staff was VERY friendly. The later evening person at the front desk wasn't outright rude, but wasn't really friendly either. I encountered him twice...once at check in and again a couple nights later when our room key had quit working. He acted like he absolutely hated his job, was totally miserable, like he didn't want to be there, and he had no personality whatsoever. The maids did an OK job on the room, but never vacuumed once our entire stay. There were two small pieces of a candy wrapper that we dropped by accident the first evening. I didn't notice them until the next morning, and decided to just leave them there thinking they would get vacuumed up when the maid cleaned the room. I thought wrong. They were still there when we came back to the room that evening. I left them there (along with some other things I noticed on the floor) to see how long they would stay there. They stayed there during our ENTIRE stay. I guess it's hotel policy to not vacuum a room until a guest change?? And they would never take the "Please Clean" sign off the door. We would put it out each morning as we were leaving the room, and it would still be there in the evening when we would return...but the room was made up each day. Weird. I noticed one maid (I think she may have been the one in charge, but not sure) roll her eyes at us as we were leaving our room one morning. I guess we weren't getting out of the room early enough for her or something? We weren't checking out that morning...so it wasn't like they had to have the room ready for someone else by a certain time. Also, they were nowhere near done with our floor, so it's not like they had finished with all the rooms and would have to come back later in the day. They were actually working on the rooms directly beside ours as we were leaving. Whatever. On checkout day the fire alarm went off around 7:15am. We left our room to head downstairs, and just as our room door shut the alarm was turned off. Nice! At least I thought to take the room key with me. Never noticed any signs of fire or smoke, and the front desk girl made no mention of it (no sorry or anything) during checkout. Guess they wanted everyone to be up and checked out by a certain time, so they did a whole-building wake-up call. HA! We travel to the area fairly regularly, and have stayed at several of the hotels around town. This one wasn't the worst hotel we've ever stayed in, but I don't think we'd choose it again and probably wouldn't recommend it.

My husband and I decided to go on a short fall getaway to Williamsburg. This hotel was very nice and close to Colonial Williamsburg. Clean, comfy bed, free breakfast, good size fridge and microwave in the room. The indoor pool was a plus this time of year. The staff was pleasant and friendly. We had to cut our stay short because of Sandy, and they were able to accommodate us. We wouldn't hesitate to stay here again.

The only downside I'd mention is that sometimes the area around the elevator can become wet/slippery because of the pool.

We hadn't gone on a family vacation for many years since our sons were now grown. They wanted to visit Busch Gardens and the Historic Area again so we took them and their girlfriends this past July. The hotel was conveniently located, the rooms were very clean, the staff of high quality, and the breakfast excellent (variety of choices). And the rates were reasonable (a major consideration since we treated for three rooms)! Hated to have to leave. We would definitely return to this hotel. Thank you B-W for helping make our family vacation a memorable one.
Elaine R.

My husband and I checked in on a Thursday and will check out tomorrow, Monday. Our stay was very enjoyable. The room was clean, bed comfortable, and every single staff member we encountered was extremely polite and helpful. I'm not a big breakfast fan but my husband is and he was satisfied with the free breakfast. I did, however, enjoy the coffee every morning. We didn't bring bathing suits but will next time. We visited the pool area and it appeared to be well maintained and the water temperature was perfect. Wifi was a little slow but not anything that would deter us from staying again. I also wish the bed pillows weren't so small but it seems all the hotels we have stayed in have the smaller pillows these days. Overall I would rate this a hotel to definitely book in the future. We really, really enjoyed our stay! ~Mr. & Mrs. Williams