I have been reviewing this hotel since April 28, 2011, when I cancelled our reservation at a competing chain and booked a room here, based on the positive reviews and the encouraging responses from the Manager to any negative comments. I understood that breakfast was "horrible" and I was prepared to accept a minimal room--it was a great price. However, what we received was purely unacceptable. This is my first tripadvisor.com review because I was so repulsed by my stay I will avoid all Best Westerns in future (except the BW in Fargo--an exceptionally clean facility).
We arrived to our room on the 4th Floor to open the door to the most dirty, run down rug I have ever had to place my feet on in a hotel (in fact, I refused to go barefoot at all and kept putting on and removing my socks when I needed to move about the room), there was a thick layer of dust coating the lighting fixture in the bathroom (literally a black mass of dust covering about a square foot of the lighting grid--please see picture). The room looks like it hasn't had a thorough cleaning or renovation in many, many years. The door knob to the bathroom was disgusting (needs replacing), the nightstand stood approximately four inches from the wall and when I peeked behind it there were Kleenexes and a thick coat of dust. I immediately checked the bed for bedbugs, as that is my standard practice. None, thankfully, were found.
Throughout our stay, I tried to persuade my husband to change rooms, however, he was worried we would be moved to a worse room. We didn't want to pay more to go to another hotel, as rates would be at a premium with such short notice. So we were stuck.
Saturday, the first day of our stay, we went down to breakfast as early as possible (after hearing of the congestion)--not to worry, there was no edible food to be found as the bread order hadn't come in. I believe I went with the oatmeal that day, along with some watered down coffee. Sunday, I avoided it completely, but my husband brought me up some dry toast. Monday I went down, but they were out of coffee, and I got stuck with the one-sided toaster. As the breakfast attendant was making more coffee, people kept demanding he get them some from the back, so he'd take their cup and fill it--no wonder the coffee was mostly water!! On this same day, there was no where to sit, so we took our food (my half toasted toast) to our room. The cereal containers are filthy--so filthy my husband just wanted to grab them and take them to our filthy room to clean them. The two men working there (one young, one older) seem to stand around waiting for people to approach them--they are not proactive and THEY DO NOT CLEAN. The place is a pigsty with flies EVERYWHERE. On Tuesday a woman dropped a hard-boiled egg onto the food- and crumb-smeared counter and looked at me asking if she should put it back into the egg bin--What?? Throw the thing away! I could go on and on about breakfast, but if you take your chances, you'll see what I mean.
Finally, 48 hours after checking in our cards were deactivated. No one at the front desk could explain why and they did reactivate them quickly, however, we received the drill about things that will demagnitize them. We had them in the same place every day--we did nothing to demagnitize the cards, so we don't need the lecture. Also, the back door was completely broken off one day (let alone left open), the laundry room is a complete fire hazard with lint EVERYWHERE--piled up behind the machines to look like pillows have been stuffed back there. And, the panel to the one elevator was not locked. One could actually pull open the panel and view all the wiring. Perhaps not the safest elevator in Williamsburg.
The only positive comments I can make about this hotel is that the air conditioner worked, the bed was comfortable, and we had a working fridge and microwave. Also, the morning person at the front counter (not sure of her name) was always pleasant.
There, I've had my say...Please heed my warnings and stay far away from this hotel. And Alanna, I am sure you will feel badly about my inconveniences and my dissatisfaction, but these problems are not superficial--they run deep and they need to be addressed, with soap, hot water and massive amounts of staff training, not given apologies and lip-service in a public forum.
- Official Description (provided by the hotel):
- Located in the center of Williamsburg. The hotel is within walking distance to several restaurants. All rooms come with a microwave and refrigerator. Continental breakfast is included. ... more less
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- Also Known As:
- Best Western Historic Area Hotel Williamsburg
- Best Western Williamsburg
- Waller Mills Inn
- Williamsburg Best Western
- Waller Mill Inn Williamsburg Va