I am hesitant to say anything negative about a property that allows dogs since they are so few and far between. We brought our golden retriever with us and this motel does not charge extra for pets!
As other reviewers have stated, this is an old property. From the outside my husband (retired military) said it reminded him of billeting. However it is surrounded by woods which is nice and plenty of places to walk your dog. Our room was plain but fine. We asked for and got a corner room which is bigger. Nice floor to ceiling windows let in lots of light. We also had a sofa and small table and chairs in our 2 queen room. So with our larger dog and 2 small kids we were not cramped. It was quiet and the AC worked great.
Our only issue was we had asked in our reservation for early check in. We arrived 2 hours before check in time and room wasn't ready. OK that is fine. So I asked front desk if he could find out approx. how long it would be. He just said 4PM and that housekeeping was working as fast as possible. No attempt to contact housekeeping on the radio to even find out for me. Kids and husband changed and went to the Woodlands pool next to the Cascades. I had to wait in the car with the dog with the AC on. After an hour plus, I saw a housekeeper and asked if she knew about how much longer for the room to be ready. She said it was the first room she had done that day! So much back and forth on my cell with VERY unhelpful front desk staff member who kept insisting room wasn't cleaned and not inspected yet and that no he wouldn't be finding out for me from the inspector person when it would be." You have to wait until 4...nothing is promised until 4. " Finally we got the OK to move in from housekeeping. Head back to front desk over at Woodlands to get keys only to be told room was STILL not ready according to their computer system. At this time it is past the golden and sacred hour of 4PM! UGH! So hot and frustrating and now have dripping wet and whining kids to shuttle back and forth between properties trying to get the keys. After all of this, first thing I see in the bathroom is a dirty used cotton ball in the middle of the floor. So much for the housekeeping inspection! Other than that, the room seemed clean enough. There was obviously some sort of disconnect between the front desk and the housekeeping staff and the updating of the computers as to what rooms are ready.
Also in my phone reservation I had asked for a fridge in the room. When I checked in I asked again about the fridge and was assured it would be in the room. We got to the room and of course, no fridge. However it was quickly brought over when I called to ask.
Someone credited us $30 for the mix ups at check in (we didn't ask) so that was a nice surprise. They also allowed us to check out 2 hours late so kids could enjoy the pool in the morning which we also appreciated.
We did bring our regular Target hair dryer with normal power/wattage and it blew out the bathroom circuit in the morning. (a motel hairdryer is supplied in the large armoire) It didn't take long to get the power back on after we called the front desk though.
You do get a free breakfast which is shared space with the Woodlands hotel guests. I did not go but my husband says it was jam packed with people. There is a playground and putt putt golf as well as the Woodlands pool to enjoy. It is within walking distance to the big Visitors Center and to the buses going to the colonial area as well as Busch Gardens.
- Also Known As:
- Cascades Hotel Williamsburg